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36
TROUBLESHOOTING
EN
Diagnosing Problems
Symptoms Reason
Solution
Rattling and
clanking noise
Foreign objects such as coins or safety
pins may be in drum or pump.
•
Check all pockets to make sure that they are
empty. Items such as clips, matches, pens,
coins, and keys can damage both your
washer and your clothes.
•
Close zippers, hooks, and drawstrings to
prevent these items from snagging or tangling
on other clothes.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually normal.
•
If sound continues, washing machine is
probably out of balance. Stop and redistribute
wash load.
Vibrating noise
Have all the transit bolts and tub
support been removed?
•
If not removed during installation, refer to
Installation guide for removing transit bolts.
Are all the feet resting firmly on the
ground?
•
Make sure the washing machine is level and
tighten the lock nuts up towards the base of
the appliance.
Water leaks
Supply hoses or drain hose are
loose at tap or washing machine.
•
Check and tighten hose connections.
House drain pipes are clogged.
•
Unclog drain pipe. Contact plumber if
necessary.
Oversudsing
Too much detergent or unsuitable
detergent may cause excessive
foaming which may result in water
leaks.
•
Make sure that the suggested amount of
detergent is used per the manufacturer's
recommendations.
Water does not enter
washing machine or it
enters slowly
Water supply is not adequate in that
location.
•
Check another tap in the house.
Water supply tap is not completely
open.
•
Fully open tap.
Water supply hose(s) are kinked.
•
Straighten hose.
The filter of the supply hose(s) clogged.
•
Check the filter of the supply hose.
Water in the washing
machine does not drain
or drains slowly.
Drain hose is kinked or clogged.
•
Clean and straighten the drain hose.
The drain filter is clogged.
•
Clean the drain filter.
Dry problem
Check water supply tap.
•
Do not overload. Check that the washing
machine is draining properly to extract
adequate water from the load. Clothes load
is too small to tumble properly. Add a few
towels.
•
Turn on water supply tap.
Washing machine does
not start
Electrical power cord may not be
plugged in or connection may be loose.
•
Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker
tripped,or a power outage has
occurred.
•
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit
overload, have it corrected by a qualified
electrician.
Water supply tap is not turned on.
•
Turn on water supply tap.
Door does not open
Once washing machine has started,
the door cannot be opened for safety
reasons.
•
Check if the ‘Door Lock’ icon is
illuminated. You can safely open the door
after the ‘Door Lock’ icon turns off.
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