OWNER'S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully. This will
simplify installation and ensure that the product is installed correctly
and safely. Leave these instructions near the product after installation
for future reference.
**J5****
EN ENGLISH
**J6****
**J7****
www.lg.com
*MFL69851115*
MFL69851115
Rev.00_170518 Copyright © 2018 LG Electronics Inc. All Rights Reserved.
**J8****
**J9****
TABLE OF
CONTENTS
SAFETY INSTRUCTIONS .........................................................3
Disposal of Your Old Appliance ................................................................. 7
INSTALLATION .........................................................................8
Parts
..........................................................................................................
8
Accessories ................................................................................................8
Specifications .............................................................................................
9
Installation Place Requirements ................................................................10
Unpacking and Removing Transit Bolts ....................................................11
Using Anti-Slip Sheets (Optional) ..............................................................12
Wooden Floors (Suspended Floors) .........................................................12
Leveling the Appliance ..............................................................................13
Connecting the Water Supply Hose ..........................................................13
Installing the Drain Hose ...........................................................................15
OPERATION ............................................................................16
Using the Washing Machine......................................................................16
Sorting Laundry .........................................................................................17
Adding Cleaning Products ....................................................................... 18
Control Panel ............................................................................................20
...................................................................................
26
SMART FUNCTIONS ...............................................................29
Using Smart Diagnosis™ .......................................................................... 30
MAINTENANCE .......................................................................32
Cleaning Your Washing Machine ............................................................. 32
Cleaning the Water Inlet Filter .................................................................. 32
Cleaning the Drain Pump Filter .................................................................33
Cleaning the Dispenser Drawer ................................................................34
Tub Clean 34
Caution on Freezing During Winter .......................................................... 35
TROUBLESHOOTING .............................................................36
Diagnosing Problems ............................................................................... 36
Error Messages ........................................................................................ 38
WARRANTY .............................................................................40
Programme Table 22 .....................................................................................
Option Programme
Using SmartThinQ Application 29
.................................................................
.................................................................................................
This manual may contain images or content different from the
model you purchased.
This manual is subject to revision by the manufacturer.
2
F HJ5 M N3W
Model
Max. spin speed
Series
Capacity (volume of loading)
Function (steam, drying)
Case color
Additional options
Example of decoding the model name:
Using Tag On
31............................................................................................
OPERATING DATA .................................................................43
3
SAFETY INSTRUCTIONS
EN
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING!
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION!
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
WARNING!
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
4
EN
For use in Europe:
This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children shall
not play with the appliance. Cleaning and user maintenance shall
not be made by children without supervision.Children of less than
3 years should be kept away unless continuously supervised.
Installation
•
Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
•
This appliance should only be transported by two or more people
holding the appliance securely.
•
Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
or rain or temperatures below freezing.
•
Tighten the drain hose to avoid separation.
•
If the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
•
Do not plug multiple socket outlets, an extension power cable or
adapter with this appliance.
•
This appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of
the appliance, in such a way that a full opening of the appliance
door is restricted.
•
This appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current.
5
EN
•
Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance
is properly grounded.
•
Do not modify the power plug provided with the appliance. If it
does not fit the outlet, have a proper outlet installed by a qualified
electrician.
Operation
•
Do not attempt to separate any panels or disassemble the
appliance. Do not apply any sharp objects to the control panel in
order to operate the appliance.
•
Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner’s Manual. Use only
authorized factory parts.
•
Do not put animals, such as pets into the appliance.
•
Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
•
Do not leave the appliance door open. Children may hang on the
door or crawl inside the appliance, causing damage or injury.
•
Use new hose or hose-set supplied with the appliance. Reusing
old hoses can cause a water leak and subsequent property
damage.
•
Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
•
Do not put in, wash or dry articles that have been cleaned in,
washed in, soaked in, or spotted with combustible or explosive
substances (such as waxes, wax removers, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, petrol, spot removers,
turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.).
Improper use can cause fire or explosion.
•
In case of flood, disconnect the power plug and contact the
LG Electronics customer information centre.
•
Do not push down the door excessively, when the appliance door
is open.
6
EN
•
Do not touch the door during a high temperature programme.
•
Do not use flammable gas and combustible substances (benzene,
gasoline, thinner, petroleum, alcohol, etc.) near the appliance.
•
If the drain hose or inlet hose is frozen during winter, use it only
after thawing.
•
If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately.
•
Do not touch the power plug or the appliance controls with wet
hands.
•
Do not bend the power cable excessively or place a heavy object
on it.
•
Do not wash rugs, mats, shoes or pet blankets, or any other items
other than clothes or sheets, in this machine.
•
This appliance must only be used for domestic household
purposes and should not be used in mobile applications.
•
Keep all washing detergents, softener and bleach away from
children.
Maintenance
•
Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•
Disconnect the appliance from the power supply before cleaning
the appliance. Setting the controls to the OFF or stand by position
does not disconnect this appliance from the power supply.
•
Do not spray water inside or outside the appliance to clean it.
•
Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.
7
EN
Disposal
•
Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
•
Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
•
Remove the door before disposing of or discarding this appliance
to avoid the danger of children or small animals getting trapped
inside.
Disposal of Your Old Appliance
•
This crossed-out wheeled bin symbol indicates that waste electrical and
electronic products (WEEE) should be disposed of separately from the
municipal waste stream.
•
Old electrical products can contain hazardous substances so correct
disposal of your old appliance will help prevent potential negative
consequences for the environment and human health. Your old appliance
may contain reusable parts that could be used to repair other products,
and other valuable materials that can be recycled to conserve limited resources.
•
You can take your appliance either to the shop where you purchased the
product, or contact your local government waste office for details of your
nearest authorised WEEE collection point. For the most up to date information
for your country please see www.lg.com/global/recycling.
8
INSTALLATION
EN
Parts
1
Transit bolts
2
Power plug
3
Drawer
4
Control panel
5
Drum
6
Door
7
Drain hose
8
Drain plug
9
Drain pump filter
10
Cover cap (Location may
vary depending on products)
11
Adjustable feet
Accessories
Cold supply hose (1EA) Spanner Caps for covering
transit bolt holes
(Optional)
Elbow bracket for
securing drain hose
(Optional)
9
EN
Specifications
Model ****Q*** / ****T*** / ****V***
Wash capacity
7 kg / 8 kg / 9 kg
Power Supply 220–240 V~, 50 Hz
Size 600 (W)×560 (D)×850 mm (H)
Wattage
2100 W
Permissible Water pressure 0.1–1.0 MPa (1.0–10.0 kgf/cm²)
64 kg
Product Weight
****L*** / ****N*** / ****W***/ ****H***
5 kg / 6 kg / 6.5 kg / 7 kg
220–240 V~, 50 Hz
600 (W)×450 (D)×850 mm (H)
1700 W
0.1–1.0 MPa (1.0–10.0 kgf/cm²)
63 kg
• Appearance and specifications may change without notice to improve the quality of the product.
• No further backflow protection required for connection to the water supply.
Model
Wash capacity
Power Supply
Size
Wattage
Permissible Water pressure
Product Weight
10
EN
Installation Place
Requirements
Location
Level floor
: Allowable slope under the entire
appliance is 1°.
Power outlet
: Must be within 1 meter of either
side of the location of the appliance.
•
Do not overload the outlet with more than one
appliance.
Additional Clearance
: For the wall, 10 cm:
rear/2 cm: right & left side, not less than 0.5 cm
from the top.
•
Don't to lay laundry on the top plate of the
washing machine and store it there.
•
Do not place or store laundry products on top of
the appliance at any time. These products may
damage the finish or controls.
WARNING!
•
The plug must be plugged into an appropriate
outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
Positioning
•
Install the appliance on a flat hard floor.
•
Make sure that air circulation around the
appliance is not impeded by carpets, rugs, etc.
•
Never try to correct any unevenness in the floor
with pieces of wood, cardboard or similar
materials under the appliance.
•
If it is impossible to avoid positioning the appliance
next to a gas cooker or coal burning stove, an
insulation (85x60 cm) covered with aluminum foil
on the side facing the cooker or stove must be
inserted between the two appliances.
•
Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of the
electronic control unit may be impaired at
temperatures below freezing point.
•
Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of
a breakdown.
•
With the appliance installed, adjust all four feet
using the transit bolt spanner provided to ensure
the appliance is stable.
•
If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
WARNING!
•
This equipment is not designed for maritime use
or for use in mobile installations such as caravans,
aircraft etc.
Electrical Connection
•
Do not use an extension cord or double adapter.
•
Always unplug the appliance and turn off the
water supply after use.
•
Connect the appliance to an earthed socket in
accordance with current wiring regulations.
•
The appliance must be positioned so that the plug
is easily accessible.
•
Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or serious
malfunctioning. Contact your local service centre.
2 cm
0.5 cm
2 cm
10 cm
• Make sure there is enough free space to open
the front door.
11
EN
Unpacking and Removing
Transit Bolts
1
Lift the appliance off the foam base.
•
After removing the carton and shipping material,
lift the appliance off the foam base. Make sure
the tub support comes off with the base and is
not stuck to the bottom of the appliance.
•
If you must lay the appliance down to remove
the carton base, always protect the side of the
appliance and lay it carefully on its side. Do not
lay the appliance on its front or back.
Tub Support
(Optional)
Carton base
2
Remove the bolt assemblies.
•
Starting with the bottom two transit bolts,
use the spanner (included) to fully loosen
all transit bolts by turning them
counterclockwise. Remove the bolt
assemblies by wiggling them slightly
while pulling them out.
Retainer
3
Install the hole caps.
•
Locate the hole caps included in the
accessory pack or attached on the back.
Cap
NOTE
•
Save the bolt assemblies for future use. To
prevent damage to internal components, Do
not transport the washing machine without
reinstalling the transit bolts.
•
Failure to remove transit bolts and retainers may
cause severe vibration and noise, which can lead
to permanent damage to the washing machine.
The cord is secured to the back of the washing
machine with a transit bolt to help prevent operation
with transit bolts in place.
Transit bolt
12
EN
Using Anti-Slip Sheets
(Optional)
If you install the appliance on a slippery
surface, it may move because of excessive
vibration. Incorrect leveling may cause
malfunction through noise and vibration.
If this occurs, install the anti-slip sheets
under the leveling feet and adjust the level.
1
Clean the floor to attach the anti-slip sheets.
•
Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.
2
Adjust the level after placing the appliance
in the installation area.
3
Place the adhesive side of the anti-slip sheets
on the floor.
It is most effective to install anti-slip sheets
under the front legs. If this seems difficult,
install anti-slip sheets under the rear legs.
This side up
Adhesive side
4
Ensure the appliance is level.
Push or rock the top edges of the appliance
gently to make sure that the appliance does
not rock. If the appliance rocks, level the
appliance again.
NOTE
•
You can obtain anti-slip sheets (MHK61866301)
from the LG Service Centre.
Wooden Floors
(Suspended Floors)
•
Wooden floors are particularly susceptible
to vibration.
•
To prevent vibration we recommend you place
rubber cups at least 15 mm thick of the each foot
of the appliance, secured to at least two floor
beams with screws.
Rubber Cup
•
If possible install the appliance in one of the corners
of the room, where the floor is more stable.
NOTE
•
Proper placement and leveling of the washing
machine will ensure long, regular, and reliable
operation.
•
The washing machine must be 100% horizontal
and stand firmly in position.
•
It must not ‘Seesaw’ across corners under the load.
•
The installation surface must be clean, free from
floor wax and other lubricant coatings.
•
Do not let the feet of the washing machine get wet.
Failure to do so may cause vibration or noise.
•
You can obtain rubber cups (p/no.4620ER4002B)
from the LG Service Centre.
•
•
•
Do not use self-made linings, carpets, etc.
•
Do not use caps (supports) from other manufacturers,
this can lead to increased vibration.
13
EN
Leveling the Appliance
If the floor is uneven, turn the adjustable feet as
required (Do not insert pieces of wood etc. under
the feet). Make sure that all four feet are stable
and resting on the floor and then check that the
appliance is perfectly level (Use a spirit level).
•
Once the appliance is level, tighten the lock nuts
up towards the base of the appliance. All lock
nuts must be tightened.
Raise Lower
Lock nut
not more
than 6 mm
Tighten all 4 lock
nuts securely
Diagonal Check
•
When pushing down the edges of the top
plate diagonally, the appliance should not
move up and down at all (check both directions).
If the appliance rocks when pushing the machine
top plate diagonally, adjust the feet again.
NOTE
•
Timber or suspended type flooring may
contribute to excessive vibration and unbalance.
•
If the washing machine is installed on a raised
platform, it must be securely fastened in order
to eliminate the risk of falling off.
Connecting the Water
Supply Hose
•
Water pressure must be between 0.1 MPa
•
Do not strip or crossthread when connecting
supply hose to the valve.
•
If the water pressure is more than 1.0 MPa, a
decompression device should be installed.
•
Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seal on the
Water Supply Hose
Two rubber seals are supplied with the water
inlet hoses. They are used for preventing water
leaks. Make sure the connection to taps is
sufficiently tight.
Hose connector
Rubber
seal
Hose connector
Rubber seal
14
EN
Connecting Hose to Water Tap
Connecting Screw-Type Hose to
Tap with Thread
Screw the hose connector onto the water supply
tap.
Connecting Screw-Type Hose to
Tap Without Thread
1
Loose the four fixing screws.
Upper
connector
Rubber seal
Fixing screw
2
Remove the guide plate if the tap is too
large to fit the adapter.
Guide plate
3
Push the adapter onto the end of the tap so
that the rubber seal forms a watertight
connection. Tighten the four fixing screws.
4
Push the supply hose vertically upwards so
that the rubber seal within the hose can adhere
completely to the tap and then tighten it by
screwing it to the right.
Plate
Supply
hose
Connecting One Touch Type Hose
to Tap Without Thread
1
Unscrew the adapter ring plate and loose the
four fixing screws.
Ring plate
2
Remove the guide plate if the tap is too large
to fit the adapter.
Guide plate
3
Push the adapter onto the end of the tap so
that the rubber seal forms a watertight connection.
Tighten the four fixing screws and the adapter
ring plate.
4
Pull the connector latch plate down, push the
supply hose onto the adapter, and release the
connector latch plate. Make sure the adapter
locks into place.
NOTE
•
Before connecting the supply hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.) in the
water lines. Let the water drain into a bucket, and
check the water temperature.
Latch
plate
15
EN
Connecting Hose to Appliance
Attach the hot water line to the hot water supply
on the back of the washer. Attach the cold water
line to the cold water supply on the back of the
washer.
Cold water
supply
NOTE
•
After completing connection, if water leaks from
the hose, repeat the same steps. Use the most
conventional type of tap for the water supply. In
case the tap is square or too big, remove the guide
plate before inserting the tap into the adaptor.
Using the Horizontal Tap
Horizontal tap
Extension tap
Square tap
Hot water
supply (optional)
Installing the Drain Hose
•
The drain hose should not be placed higher
than 100 cm above the floor. Water in the
appliance may not drain or may drain slowly.
•
If the drain hose is too long, do not force it
back into the appliance. This will cause
abnormal noise.
max. 100 cm
~ 100 cm
~ 120 cm
~ 105 cm
•
When installing the drain hose to a sink,
secure it tightly with string.
•
Securing the drain hose correctly will protect
the floor from damage due to water leakage.
max. 100 cm
max. 100 cm
Laundry tub
Hose retainer
Tie strap
•
The hose is fixed on the back of the washing
machine. Do not remove holder and disconnect
the hose. It can cause the water leakage while
the washing machine is operating.
16
OPERATION
EN
Using the Washing Machine
Before the first wash, select a washing programme
(
+ washing powder), allow
the washing machine to wash without clothing.
This will remove residue and water from the drum
that may have been left during manufacturing.
1
Sort laundry and load items.
•
Sort laundry by fabric type, soil level, colour
and load size as needed. Open the door and
load items into the washing machine.
2
Add cleaning products and/or detergent and
softener.
•
Add the proper amount of detergent to the
detergent dispenser drawer. If desired,
add bleach or fabric softener to the
appropriate areas of the dispenser.
3
Turn on the washing machine.
•
Press the Power button to turn on the
washing machine.
4
Choose the desired washing cycle.
•
Press the cycle button repeatedly or turn
the cycle selector knob until the desired
cycle is selected.
5
Begin cycle.
•
Press the Start/Pause button to begin the cycle.
The washing machine will agitate briefly without
water to measure the weight of the load. If the
Start/Pause button is not pressed within 5 minutes,
the washing machine will shut off and all settings
will be lost.
6
End of cycle.
•
When the cycle is finished, a melody will sound.
Immediately remove your clothing from the
washing machine to reduce wrinkling. Check
around the door seal when removing the load
for small items that may be caught in the seal.
17
EN
Sorting Laundry
1
Look for a care label on your clothes.
•
This will tell you about the fabric content
of your garment and how it should be washed.
•
Symbols on the care labels.
Wash temperature
Normal machine wash
Gentle Care
Delicate wash
(dry)
Hand wash
Do not wash
2
Sorting laundry.
•
To get the best results, sort clothes into loads
that can be washed with the same wash cycle.
•
Different fabrics need to be washed at varying
temperatures and spin speeds.
•
Always sort dark colours from pale colours and
whites. Wash separately as dye and lint transfer
can occur causing discolouration of white and
pale garments. If possible, do not wash heavily
soiled items with lightly soiled ones.
•
Soil (Heavy, Normal, Light) : Separate clothes
according to amount of soil.
•
Colour (White, Lights, Darks): Separate white
fabrics from coloured fabrics.
•
Lint (Lint producers, Collectors): Wash lint
producers and lint collectors separately.
3
Caring before loading.
•
Combine large and small items in a load.
Load large items first.
•
Large items should not be more than half the
total wash load. Do not wash single items.
This may cause an unbalanced load. Add
one or two similar items.
•
Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
washing machine and your clothes.
•
Close zippers, hooks and strings to make sure
that these items don’t snag on other clothes.
•
Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto
stains to help lift dirt.
•
Check the folds of the flexible gasket (gray)
and remove any small articles.
CAUTION!
•
Check inside the drum and remove any items
from a previous wash.
•
Remove any clothing or items from the flexible
gasket to prevent clothing and gasket damage.
18
EN
Adding Cleaning Products
Detergent Dosage
•
Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of the
fabric and washing temperature.
•
If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor.
•
If you wish to use liquid detergent follow the
guidelines provided by the detergent manufacturer.
•
You can pour liquid detergent directly into the main
detergent drawer if you are starting the cycle
immediately.
•
Do not use liquid detergent if you are using
Delay End , or if you have selected Pre Wash,
as the liquid may harden.
•
If too many suds occur, reduce the detergent
amount.
•
Detergent usage may need to be adjusted for
water temperature, water hardness, size and
soil level of the load. For best results, avoid
oversudsing.
•
Refer to the label of the clothes, before
choosing the detergent and water temperature.
•
When using the washing machine, use
designated detergent for each type of
clothing only:
•
General powdered detergents for all types
of fabric
•
Powdered detergents for delicate fabric
•
Liquid detergents for all types of fabric or
designated detergents only for wool
•
For better washing performance and whitening,
use detergent with the general powdered bleach.
•
Detergent is flushed from the dispenser at the
beginning of the cycle.
NOTE
•
Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or odour.
•
Full load : According to manufacturer’s
recommendation.
•
Part load : 3/4 of the normal amount
•
Minimum load : 1/2 of full load
Adding Detergent and
Fabric Softener
Adding Detergent
•
Main wash only
•
Pre wash+Main wash
NOTE
•
Too much detergent, bleach or softener may
cause an overflow.
•
Be sure to use the appropriate amount of
detergent.
Adding Fabric Softener
•
Do not exceed the maximum fill line. Overfilling can
cause early dispensing of the fabric softener, which
may stain clothes. Close the dispenser drawer slowly.
19
EN
•
Do not leave the fabric softener in the detergent
drawer for more than 2 days
(Fabric softener may harden).
•
Softener will automatically be added during the
last rinse cycle.
•
Do not open the drawer when water is being
supplied.
•
Solvents (benzene, etc.) must not be used.
NOTE
•
Do not pour fabric softener directly on
the clothes.
Adding Water Softener
•
A water softener, such as anti-limescale
can be used to cut down on the use of
detergent in extremely hard water areas.
Dispense according to the amount specified
on the packaging. First add detergent and then
the water softener.
•
Use the quantity of detergent required for
soft water.
Using Tablet
1
Open the door and put tablets into the drum.
2
Load the laundry into the drum and close
the door.
20
EN
Control Panel
•
Appearance of the control panel may differ from that shown in the pictures.
For models without additional functions:
For models with steam function:
4
3
Spin
Temp.
Extra Function: Hold 3 seconds
Extra Function: Hold 3 seconds
Smart
Diagnosis
TM
51 2
4
3
5
1
2
Spin
Temp.
Cold
Extra Function: Hold 3 seconds
Extra Function: Hold 3 seconds
Smart
Diagnosis
TM
4
3
51
2
4
3
5
1
2
Sports WearCotton
Cotton +
Mix
Easy Care
Duvet
Allergy Care
Baby Steam Care
Gentle Care
Dark Wash
Stain Care
Silent Wash
Quick 30
Download Cycle
STEAM CYCLE
Sports WearCotton
Cotton +
Mix
Easy Care
Duvet
Allergy Care
Baby Steam Care
Gentle Care
Delicate
Stain Care
Silent Wash
Download Cycle
STEAM CYCLE
Delicate
Speed 14
Speed 14
21
EN
Control Panel
1
Power Button
•
Press the Power button to turn the
washing machine on.
2
Start/Pause Button
•
This Start/Pause button is used to start
the wash cycle or pause the wash cycle.
•
If a temporary stop of the wash cycle is
needed, press the Start/Pause button.
If you do not press the Start/Pause button
again for a certain time, the washing machine
will turn off and settings will be reset.
3
Display
•
The display shows the settings, estimated time
remaining, options, and status messages. When
the product is turned on, the default settings in
the display will illuminate.
4
Programme Knob
•
Programmes are available according to the
laundry type.
•
The lamp will light up to indicate the selected
programme.
5
Options
•
This allows you to select an additional
programme and will light when selected.
•
While the size of the load is being calculated
automatically, blinking or ‘Detecting’
appears.
•
The display shows estimate time remaining.
•
In order to use the Remote Start function,
refer to SMART FUNCTIONS.
22
EN
Programme Table
Washing Programme (available depending on the model)
Programme
Description
Fabric Type
Proper Temp.
Maximum Load(kg)
5,
6.5
Cotton
Provides better
performance by combining
various drum motions.
Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and
normally soiled cotton
load (underwear).
40°C
(Cold - 95°C)
Max
Cotton+
Provides optimised
washing performance for
large amount of laundry
with less energy
consumption.
60°C
(Cold - 60°C)
Sports Wear
Suitable for sports wear
such as jogging clothes
and running wear.
Coolmax, gore-tex, fleece
and sympatex.
Washing cycle in hot water.
Cotton, underwear, pillow
covers, bed sheets, baby
wear.
60°C
Hygiene
2
3
Mix
Enables various fabrics to
be washed simultaneously.
Various kind of fabrics
except special garments
(silk/delicate, sports wear,
dark clothes, wool,
duvet/curtains).
40°C
(Cold - 40°C)
40°C
(Cold - 40°C)
Silent Wash
Provides less noise and
vibration and saves money
by using overnight
electricity.
Dark Wash
Helps to prevent
decolorization
(Use detergent for colored
fabrics).
3
2
3
Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and lightly
soiled white cotton
(underwear).
40°C
(Cold - 60°C)
Dark garments made from
cotton or mixed fabrics.
20°C
(Cold - 40°C)
4 8, 9
2
2 4.5
Delicate
20°C
(Cold - 40°C)
2
For delicate clothes such
as underwear, blouses,
etc.
Delicate, easily damaged
laundry.
Easy Care
Polyamide, acrylic,
polyester.
40°C
(Cold - 60°C)
3
Suitable for casual shirts
that do not need ironing
after washing.
2
Quick 30
Provides fast washing time
for small loads and lightly
soiled clothes.
Lightly soiled cotton
fabrics.
Duvet
For large items such as
bed covers, pillows, sofa
covers, etc.
Cotton bedding except
special garments
(delicates, wool, silk, etc.)
with filling: duvets, pillows,
blankets, sofa covers with
light filling.
1 single size
2
Baby Care
40°C / Cold
(Cold - 40°C)
Gently erases things and
provides better results
when rinsing.
Linen for children and
babies.
60°C
3
20°C
(Cold - 40°C)
2 4.5
7 6
5,
6.5
4 8, 97 6
Time on the display can be reset during the washing process, depending on the time of heating the water.
The test results depend on water pressure, water hardness, water inlet temperature, room temperature, type
and amount of load, degree of soiling utilized detergent, fluctuations in the main electricity supply and chosen
additional options.
•
•
In the "Proper Temp." column in parentheses contains information about the available temperature modes.
•
NOTE
Neutral detergent is recommended.
•
23
Speed 14
24
EN
Intensive
Time
Save
Rinse +
Delay
End
Add
Item
Download Cycle (Rinse+Spin)
Extra options (available depending on the model)
Crease
Care*
**
Applicable for models without additional functions and models marked Steam ™ on the drawer:
**J5****, **J6****
•
Pre
Wash*
Intensive
Turbo
Wash
Rinse +
Delay
End
Pre
Wash*
Download Cycle (Rinse+Spin)
**
**
•
Applicable for models without additional functions and models marked Steam™ on the drawer:
**J7****, **J9****
Add
Item
*
: The option is activated by holding the button for three seconds.
**
: This option is automatically included in the cycle and can not be deleted.
Programme
Programme
***
: Available for models: ****T***, ****Q***, ****V***
***
Speed 14
25
EN
Operating Data
(depending on the model)
Programme
RPM max
*2**
1200
1200
1200
1000
1000
1200
1000
800
1200
1200
1000
1200
1400
1000
800
1400
1400
1400
1000
1400
800
1000
800
800
1200
1000
1400
1400
800
1400
1000
800
800
1000
Wash
Steam
cycle
*4**
Speed 14
26
EN
Option Programme
(available depending on
the model)
Delay End ( )
You can set a time delay so that the washing
machine will start automatically and finish after
a specified time interval.
1
Press the Power button.
2
Select a washing programme.
3
Press the Delay End button to set time
required.
4
Press the Start/Pause button.
NOTE
•
The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
load and other factors.
•
To cancel the function Delay End
the Power button should be pressed.
•
Avoid using liquid detergent for this option.
Crease Care( )
If you want to prevent creasing, the Crease Care
programme is recommended.
1
Press the Power button.
2
Select a washing programme.
3
Press the Crease Care button.
4
Press the Start/Pause button.
Pre Wash ( )
If the laundry is heavily soiled, the Pre Wash
programme is recommended.
1
Press the Power button.
2
Select a washing programme.
3
Press the Pre Wash button or a combination
of buttons.
4
Press the Start/Pause button.
Spin
•
Spin speed level can be selected by pressing
the Spin button repeatedly.
•
Spin Only.
1
Press the Power button.
2
Press the Spin button to select RPM.
3
Press the Start/Pause button.
NOTE
•
NO) it will still
rotate for a short time to drain quickly.
Intensive ( )
If the laundry is normal and heavily soiled,
Intensive option is effective.
1
Press the Power button.
2
Select a washing programme.
3
Press the Intensive button.
4
Press the Start/Pause button.
Temp.
The Temp. button selects the wash and rinse
temperature combination for the selected cycle.
•
Select the water temperature suitable for the type
of load you are washing. Follow the garment
fabric care labels for best results.
Time Save ( )
This option can be used to reduce the time of
a wash programme. It is best used on lightly s
oiled loads.
1
Press the Power button.
2
Select a washing programme.
3
Press the Time Save button.
4
Press the Start/Pause button.
Rinse+
Additional rinse cycle.
( )
‘No Spin’
27
EN
Remote Start ( )
Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in
the cycle.
NOTE
•
You must first connect to a gateway and register
your appliance in order to use the Remote Start
function. (Refer to 'SMART FUNCTIONS').
Wi-Fi ( )
Set the Wi-Fi connection. When Wi-Fi is connected,
the Wi-Fi icon ( ) on the control panel is lit.
NOTE
Add Item ( )
Laundry can be added or removed after
the washing programme is started.
1
Press the Add Item button when the
LED ( ) is turned on.
2
Add or remove laundry.
3
Close the door and Press the
Start/Pause button.
•
For safety reasons, the door remains locked
when the water level or temperature is high.
It is not possible to add laundry during this
time.
•
If the water temperature in the drum is high,
wait until it cools down.
CAUTION!
•
When adding laundry, make sure to
completely push it into the drum. If laundry
gets stuck in the door latch hole, the rubber
packing may be damaged, causing water
leakage and malfunction.
•
Forcing the door open may cause part
damage, destruction, or safety problems.
•
If you pressed button Add Item and the
indicator is not active, do not leave the
machine unattended and immediately
continue washing by pressing
the button Start/Pause.
Turbo Wash ( )
Wash cycle in under 1 hour with energy and
water saving. (based on half of laundry)
1
Press the Power button.
2
Select a washing programme.
3
Press the Turbo Wash button.
4
Press the Start/Pause button.
•
If you open the door while there are a lot of suds
and water in the drum, the suds or water may
flow, causing burn injury or wet floor.
Medic Rinse ( )
For best results or for cleaner rinsing.
This allows the final rinse to be heated
to 40°C.
1
Press the Power button.
2
Select a programme and press
the Medic Rinse button.
3
Press the Start/Pause button.
NOTE
•
If you do not start your appliance, it will wait to
start a cycle until you turn off your appliance from
the application or disable the Remote Start
function.
•
When Remote Start is turned on, the door is
automatically locked.
To Disable Remote Start:
When the Remote Start is activated, press and
hold Remote Start button for 3 seconds.
NOTE
•
When the Remote Start is activated, press and
hold Remote Start button for 3 seconds.
To Use Remote Start:
1
Press the Power button.
2
Put the laundry in drum.
3
Press and hold Remote Start button
for 3 seconds to enable Remote Start function.
4
Start a cycle from the LG Smart ThinQ
application on your smart phone.
28
EN
Beep On / Off
1
Press the Power button.
2
Press and hold buttons simultaneously for
3 seconds:
NOTE
•
Once the Beep on/off function is set, the setting
is memorized even after the power is turned off.
•
If you want to turn the Beeper off, simply repeat
this process.
Locking the Control Panel
1
Press and hold the Child Lock button.
2
A beeper will sound, and will appear on
the display.
When the Child Lock is set, all buttons are
locked except the Power button.
NOTE
•
Turning off the power will not reset the child lock
function. You must deactivate child lock before
you can access any other functions.
Unlocking the Control Panel
•
A beeper will sound and the remaining time for
the current programme will reappear on the display.
Press and hold the Child Lock button.
Child Lock ( )
Child LockUse this option to disable the controls.
This feature can prevent children from changing
cycles or operating the appliance.
•
•
•
For models with NFC ( ):
Temp. and Delay End
•
For models with Wi-Fi ( ):
Temp. and Spin
29
EN
SMART FUNCTIONS
Things to check before using
LG SmartThinQ
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2
Turn off the Mobile data or Cellular Data
on your smartphone.
For iPhones, turn data off by going to
3
Connect your smartphone to the wireless
router.
NOTE
The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
If the security protocol of the router is set to WEP,
you may fail to set up the network. Please change
it to other security protocols (WPA2 is
recommended) and register the product again.
Using Smart ThinQ
Application
To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
The network connection may not work
properly depending on the Internet service
provider.
The surrounding wireless environment can
make the wireless network service run slowly.
If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
Wi-Fi Function
For appliances with the or or logo
Communicate with the appliance from a smart
phone using the convenient smart features.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will be
provided with the useful information such as a
correct way of using the appliance based on the
pattern of use.
Firmware Update
Keep the appliance performance updated.
For models: F*J9*, F*J7*
Settings
Allows you to set various options on the refrigerator
and in the application.
NOTE
If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [email protected]. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
The application is subject to change for appliance
improvement purposes without notice to users.
Functions may vary by model.
30
EN
Smart Diagnosis™ Using a
Smart Phone
For appliances with the or logo. Use this
function if you need an accurate diagnosis by an
LG Electronics customer information centre when
the appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be
done without using Smart Diagnosis™.
Using Smart Diagnosis™
Use this function if you need an accurate diagnosis
by an LG Electronics customer information center
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
1
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the programme selector knob.
2
When instructed to do so by the call centre, place
the mouthpiece of your phone close to the
Power button.
Max.
10 mm
3
Press and hold the Temp. button for three seconds,
while holding the phone mouthpiece to the icon or
Power button.
4
Keep the phone in place until the tone transmission
has finished. Time remaining for data transfer is
displayed.
•
For best results, do not move the phone while the
tones are being transmitted.
•
If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
LG Electronics
service centre
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
Wireless WLAN Module Specifications
Model LCW-004
Frequency
Range
2412 to 2472 MHz
Output
Power(Max)
IEEE 802.11b:17.82 dBm
IEEE 802.11g:17.72 dBm
IEEE 802.11n:16.61 dBm
Download Cycle
Download new and special cycles that are not
included in the basic cycles on the appliance.
Appliances that have been successfully
registered can download a variety of specialty
cycles specific to the appliance.
Only one cycle can be stored on the appliance
at a time.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.
Tub Clean Coach
This function shows how many cycles remain
before It is time to run the Tub Clean cycle.
31
EN
Using the Tag On Function
The Tag On function can only be used with
most smart phones equipped with the NFC
(Near Field Communication) function and
based on the Android OS (operating system).
NOTE
•
The Smart Diagnosis™ function depends on the
local call quality.
•
The communication performance will improve and
you can receive better service if you use the home
phone.
•
If the Smart Diagnosis™ data transfer is poor due
to poor call quality, you may not receive the best
Smart Diagnosis™ service.
NOTE
Press in the LG SmartThinQ application
for a more detailed guide on how to use the
Tag On function.
The location of the smartphone's NFC module
may vary depending on the phone, and NFC
use may be restricted on some smartphones
due to differences in transmission methods.
Because of the characteristics of NFC, if the
transmission distance is too far, or if there is a
metal sticker or a protective case on the
phone, transmission will not be good. In some
cases, NFC-equipped phones may be unable
to transmit successfully.
The content found in this manual may differ
from the current version of the LG SmartThinQ
application, and the software may be modified
without informing customers.
NFC function would vary depending on smart
phones.
For models: F*J6*, F*J5*
32
MAINTENANCE
EN
WARNING!
•
Unplug the washing machine before cleaning to avoid
the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or
death.
Never use harsh chemicals, abrasive cleaners, or
solvents to clean the washing machine. They may
damage the finish.
Cleaning Your Washing
Machine
Care After Wash
•
After the cycle is finished, wipe the door and
the inside of the door seal to remove any
moisture.
•
Leave the door open to dry the drum interior.
•
Wipe the body of the washing machine with a
dry cloth to remove any moisture.
Cleaning the Exterior
Proper care of your washing machine can
extend its life.
•
It is required to clean the external parts of washing
machine using wet material with neutral cleanser
which does not contain abrasive parts. Remove
remains of wet using clear and dry fabric.
•
Do not wipe the machine with ethyl alcohol,
solvents, chlorine-containing products and
other similar substances.
Cleaning the Interior
•
Use a towel or soft cloth to wipe around the
washing machine door opening and door
glass.
•
Always remove items from the washing
machine as soon as the cycle is complete.
Leaving damp items in the washing machine
can cause wrinkling, colour transfer, and
odour.
•
Run the Tub Clean programme once a month
(or more often if needed) to remove detergent
buildup and other residue
Cleaning the Water Inlet Filter
•
Turn off the supply taps to the machine if the
washing machine is to be left for any length of
time (e.g. holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
•
icon will be displayed on the control panel
when water is not entering the detergent
drawer.
•
If water is very hard or contains traces of lime
deposit, the water inlet filter may become
clogged. It is therefore a good idea to clean it
occasionally.
1
Turn off the water tap and unscrew the water
supply hose.
2
Clean the filter using a hard bristle brush.
NOTE
•
If water is dirty, use a filter on the main pipe.
33
EN
Cleaning the Drain Pump
Filter
•
The drain filter collects threads and small objects left
in the laundry. Check regularly that the filter is clean
to ensure smooth running of your washing machine.
•
Allow the water to cool down before cleaning the drain
pump, carrying out emergency emptying, or opening
the door in an emergency.
1
Open the cover cap and pull out the hose.
2
Unplug the drain plug and open the filter by
turning it to the left.
1
2
Container to collect
the drained water.
3
Remove any extraneous matter from the pump
filter.
4
After cleaning, turn the pump filter and insert
the drain plug.
6
Close the cover cap.
CAUTION!
•
First drain using the drain hose and then open
the pump filter to remove any threads or objects.
•
Be careful when draining, as the water may be
hot.
5
Place the drain hose.
34
EN
Cleaning the Dispenser
Drawer
Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts
and check for buildup once or twice a month.
1
Remove the detergent dispenser drawer by
pulling it straight out until it stops.
•
Press down hard on the disengage button
and remove the drawer.
2
Remove the inserts from the drawer.
•
Rinse the inserts and the drawer with warm
water to remove buildup from laundry
products. Use only water to clean the
dispenser drawer. Dry the inserts and drawer
with a soft cloth or towel.
To clean the drawer opening, use a cloth or
small, non-metal brush to clean the recess.
3
•
Remove all residue from the upper and lower
parts of the recess.
4
Wipe any moisture off the recess with a soft
cloth or towel.
5
Return the inserts to the proper compartments
and replace the drawer.
Tub Clean ( )
Tub Clean is a special programme to clean the
inside of the washing machine.
A higher water level is used in this programme at
higher spin speed. Perform this programme
regularly.
1
Remove any clothing or items from the
washing machine and close the door.
2
Power on and then press and hold Tub Clean
button or a combination of buttons for
3 seconds. Then will be displayed on the
display.
3
Press the Start/Pause button to start.
4
After the programme is complete, leave the
door open to allow the washing machine door
opening, flexible gasket and door glass to dry.
CAUTION!
•
If there is a child, be careful not to leave the door
open for too long.
NOTE
•
Do not add any detergent to the detergent
compartments. Excessive suds may generate
and leak from the washing machine.
•
The Tub Clean program is not available for
all models.
6
Clean inside the recess with an brush.
7
Insert the dispenser drawer.
8
After cleaning, turn on the washing machine
in rinse mode.
35
EN
Caution on Freezing During
Winter
•
When frozen, the product does not operate
normally. Make sure to install the product where
it will not freeze during winter.
•
In case the product must be installed outside on a
porch or in other outdoor conditions, make sure to
check the following.
How to Keep the Product from
Freezing
•
After washing, remove water remaining inside the
pump completely with the opening hose plug used
for removal of residual water. When the water is
removed completely, close the hose plug used for
removal of residual water and cover cap.
Drain
plug
Cover cap
•
Hang down drain hose to pull out water inside
the hose completely.
Drain hose
CAUTION!
•
When the drain hose is installed in a curved shape,
the inner hose may freeze.
•
After closing the tap, disconnect the cold supply
hose from the tap, and remove water while keeping
the hose facing downwards.
Check for Freezing
•
If water does not drain when opening the hose
plug used for removal of residual water, check the
drainage unit.
Drain
plug
Cover cap
NOTE
•
Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.
How to Handle Freezing
•
Make sure to empty the drum, pour warm water
of 50–60 °C up to the rubber part inside the drum,
close the door, and wait for 1–2 hours.
50-60°C
•
Open the cover cap and hose plug used for
removal of residual water to extract water
completely.
Drain
plug
Cover cap
NOTE
•
If water does not drain, this means the ice is not
melted completely. Wait more.
•
When water is removed completely from the drum,
close the hose plug used for removal of residual
water, choose a washing programme, and press
the Start/Pause button.
Drain
hose
Detergent
drawer
NOTE
•
Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.
•
When water supply problems occur, take the
following measures.
Turn off the tap, and thaw out the tap and both
connection areas of inlet hose of the product
using a hot water cloth.
Take out inlet hose and immerse in warm
water below 50–60 °C.
Supply
hose
50-60°C
-
-
36
TROUBLESHOOTING
EN
Diagnosing Problems
Symptoms Reason
Solution
Rattling and
clanking noise
Foreign objects such as coins or safety
pins may be in drum or pump.
•
Check all pockets to make sure that they are
empty. Items such as clips, matches, pens,
coins, and keys can damage both your
washer and your clothes.
•
Close zippers, hooks, and drawstrings to
prevent these items from snagging or tangling
on other clothes.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually normal.
•
If sound continues, washing machine is
probably out of balance. Stop and redistribute
wash load.
Vibrating noise
Have all the transit bolts and tub
support been removed?
•
If not removed during installation, refer to
Installation guide for removing transit bolts.
Are all the feet resting firmly on the
ground?
•
Make sure the washing machine is level and
tighten the lock nuts up towards the base of
the appliance.
Water leaks
Supply hoses or drain hose are
loose at tap or washing machine.
•
Check and tighten hose connections.
House drain pipes are clogged.
•
Unclog drain pipe. Contact plumber if
necessary.
Oversudsing
Too much detergent or unsuitable
detergent may cause excessive
foaming which may result in water
leaks.
•
Make sure that the suggested amount of
detergent is used per the manufacturer's
recommendations.
Water does not enter
washing machine or it
enters slowly
Water supply is not adequate in that
location.
•
Check another tap in the house.
Water supply tap is not completely
open.
•
Fully open tap.
Water supply hose(s) are kinked.
•
Straighten hose.
The filter of the supply hose(s) clogged.
•
Check the filter of the supply hose.
Water in the washing
machine does not drain
or drains slowly.
Drain hose is kinked or clogged.
•
Clean and straighten the drain hose.
The drain filter is clogged.
•
Clean the drain filter.
Dry problem
Check water supply tap.
•
Do not overload. Check that the washing
machine is draining properly to extract
adequate water from the load. Clothes load
is too small to tumble properly. Add a few
towels.
•
Turn on water supply tap.
Washing machine does
not start
Electrical power cord may not be
plugged in or connection may be loose.
•
Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker
tripped,or a power outage has
occurred.
•
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit
overload, have it corrected by a qualified
electrician.
Water supply tap is not turned on.
•
Turn on water supply tap.
Door does not open
Once washing machine has started,
the door cannot be opened for safety
reasons.
•
Check if the ‘Door Lock’ icon is
illuminated. You can safely open the door
after the ‘Door Lock’ icon turns off.
37
EN
Symptoms Reason Solution
Washing machine will
not spin
Check that the door is firmly shut.
•
Close the door and press the Start/Pause
button. After pressing the Start/Pause
button, it may take a few moments before
the washing machine begins to spin. The
door must be locked before spin can be
achieved. Add 1 or 2 similar items to help
balance the load. Rearrange load to allow
proper spinning.
Wash cycle time delayed
If an imbalance is detected or if the
suds removing programme is on, the
wash time will increase.
•
This is normal. The time remaining shown in
the display is only an estimate. Actual time
may vary.
Fabric softener overflow
Too much softener may cause an
overflow.
•
Follow softener guidelines to ensure
appropriate amount is used. Do not exceed
the maximum fill line.
Softeners dispensed too
early
Too much softener may cause an
premature dispensing.
•
Follow the guidelines provided by the
detergent manufacturer.
•
Close the dispenser drawer slowly. Do not
open the drawer during the wash cycle.
Odor
This odor is caused by the rubber
attached to the washing machine.
•
It is the normal odor of new rubber and will
disappear after the machine has been run a
few times.
If the rubber door gasket and door seal
area are not cleaned regularly, odors
can occur from mold or foreign
substances.
•
Be sure to clean the gasket and door seal
regularly and check under the door seal for
small items when unloading the washer.
Odors can occur if foreign substances
are left in the drainage pump filter.
•
Be sure to clean the drainage pump filter
regularly.
Odors can occur if the drainage hose is
not properly installed, causing
siphoning (water flowing back inside
the washing machine).
•
When installing the drainage hose, be sure
that it doesn’t become kinked or blocked.
Using the dry function, odors can occur
from lint and other laundry matter
sticking to the heater.
(Dryer model only)
•
This is not a malfunction.
A particular odor can occur from drying
wet clothes with hot air.
(Dryer model only)
•
The odor will disappear after a short while.
Your home appliance and
smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
Mobile data for your smartphone is
turned on.
The wireless network name (SSID) is
set incorrectly.
The router frequency is not 2.4 GHz.
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Turn off the Mobile data of your smartphone
and register the appliance using the Wi-Fi
network.
The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not usespecial characters.)
Only a 2.4 GHz router frequency issupported.
Set the wireless router to2.4 GHz and connect
the appliance to the wireless router. To check
the router frequency, check with your Internet
service provider or therouter manufacturer.
•
•
•
•
If the distance between the appliance and the
router is too far,the signal may be weak and
the connection may not be configuredcorrectly
Move the location of the router so that it is
closer to the appliance.
The distance between the appliance
and the router is too far.
•
38
EN
Drain hose is kinked or clogged.
•
Clean and straighten the drain hose.
The drain filter is clogged.
•
Clean the drain filter.
Ensure door is not open.
•
Close the door completely. If
is not released, call for service.
,
,
Error Messages
Symptoms Reason Solution
Water supply is not adequate in area.
•
Check another tap in the house.
Water supply taps are not completely open.
•
Fully open tap.
Water supply hose(s) are kinked.
•
Straighten hose(s).
The filter of the supply hose(s) are clogged.
•
Check the filter of the supply hose.
If water leakage occurred in the aqua stop
supply hose, indicator will become red.
May vary depending on the model.
•
Use the aqua stop supply hose.
Load is too small.
•
Add 1 or 2 similar items to help balance the
load.
Load is out of balance.
•
Add 1 or 2 similar items to help balance the
load.
The appliance has an imbalance detection
and correction system. If individual heavy
articles are loaded (e.g. bath mat, bath robe,
etc.) this system may stop spinning or even
interrupt the spin cycle altogether.
•
Rearrange load to allow proper spinning.
If the laundry is still too wet at the end of the
cycle, add smaller articles of laundry to
balance the load and repeat the spin cycle.
•
Rearrange load to allow proper spinning.
•
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If your washing machine does not function properly or does not function at all,
check the following before you call for service:
dE4
Door sensor has malfunctioned.
If is not released, call for service.
•
39
EN
Symptoms Reason Solution
Control error.
•
Unplug the power plug and call for service.
Water overfills due to the faulty water valve.
•
Close the water tap.
•
Call for service.
Malfunction of water level sensor.
•
Close the water tap.
•
Unplug the power plug.
•
Call for service.
Over load in motor.
•
Allow the washing machine to stand for 30
minutes to allow the motor to cool, then
restart the cycle.
Water leaks.
•
Close the water tap.
Does not dry.
•
Call for service.
•
The display view and list of available error messages may vary depending on the model.
Call for service.
•
Is supply/drain hose or drain pump
frozen?
Supply warm water into the drum and
unfreeze drain hose and drain pump.
Wet a towel in warm water and apply to
supply hose.
40
WARRANTY
EN
THIS LIMITED WARRANTY DOES NOT COVER:
•
Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of the
product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized
repairs/installation.
•
Failure of the product to perform during power failures and interruptions or inadequate electrical service.
•
Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air.
•
Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined
in the Product’s owner’s manual.
•
Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
•
Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the intended
purpose, or any water leakage where the product was not properly installed.
•
Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial
use, or use of accessories, components, or consumable cleaning products that are not approved by LG.
•
Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the
finish of your product, unless such damage results from defects in materials or workmanship.
•
Damage or missing items to any display, open box, discounted, or refurbished Product.
•
Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model
and Serial numbers, along with original retail sales receipt, are required for warranty validation.
•
Increases in utility costs and additional utility expenses.
•
Repairs when your Product is used in other than normal and usual household use or contrary to the instructions
outlined in the Product’s owner’s manual.
•
The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in
accordance with published installation instructions, including LG’s owner’s and installation manuals.
•
Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes
use of parts not approved or specified by LG.
41
EN
Strange vibration or noise
caused by not removing transit
bolts or tub support.
Tub
support
Transit
bolt
Remove the transit
bolts & tub support.
Leakage caused by dirt
(hair, lint) on gasket and door
glass.
Clean the gasket & door
glass.
Not draining caused by clogging
of pump filter.
Clean the pump filter.
Water is not coming because
water inlet valve filters are
clogged or water supply hoses
are kinked.
Inlet Filter
Clean the inlet valve
filter or reinstall the
water supply hoses.
Water is not coming because
too much detergent use.
Dispenser
Clean the detergent
disperser drawer.
Laundry is hot or warm after
finished washing because the
supply hoses are installed in
reverse.
Cold
Water
supply
Cold Hot
Reinstall the supply
hoses.
Hot Water
supply
Carton base
THIS LIMITED WARRANTY DOES NOT COVER
Leakage caused by the damaged
gasket. The gasket is damaged
because the clothes are jammed
between the door glass and the
gasket.
Replace the gasket.
42
EN
Leakage caused by improper
installation of drain hose or
clogged drain hose.
Elbow
Bracket
Tie Strap
Reinstall the drain hose.
Leakage caused by improper
installation of water supply hose
or using other brand supply
hoses.
Reinstall the supply
hose.
No power problem caused by
loose connection of power cord
or electrical outlet problem.
Reconnect the power
cord or change the
electrical outlet.
Service trips to deliver, pick up,
install the product or for
instruction on product use. The
removal and reinstallation of the
product.
Level
The warranty covers
manufacturing defects
only. Service resulting
from improper
Installation is not
covered.
If all screws are not installed
properly, it may cause excessive
vibration (Pedestal model only).
Install 4 screws at each
corner (Total 16EA).
Water hammering (banging)
noise when washing machine
is filling with water.
High
pressure
water
Hit Loud noise
Natural water
flow
Sudden
stopping
water flow
Adjust the water
pressure by turning
down the water valve
or water tap in the
home.
THIS LIMITED WARRANTY DOES NOT COVER
Water is not supplied because
the water tap is not turned on.
Water tap
Turn on the water tap.
43
EN
44
EN
For information on the certification of our instruments, information about the certificate number and its expiration date,
you can get a customer support toll-free at LG, indicated on the label located on the body of the washing machine.
The date of manufacture is indicated on the label located behind the door of the washing machine drum or on the
body of the washing machine.
Date format: MM / YYYY
Importer: LG ELECTRONICS LATVIA., LTD., Gredu str.4a, Riga, LV1019 Latvia
