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21
TROUBLESHOOTING
Problem Cause Solution
Steam is released
from exhaust valve
without break
Exhaust valve handle is not
in steam sealing position
Pressure control is not
working properly
Turn exhaust valve handle to
sealing position
Contact support
Lid cannot be closed
easily
Seal ring is not installed
correctly
Float valve is standing out
Check and adjust seal ring
position
Lightly press oat valve down
Lid cannot be
opened easily
Appliance is still
pressurized
Float valve is stuck while
standing out
Wait for appliance to cool
down and use steam release to
reduce internal pressure
Use chopstick or handle of thin
kitchen utensil to slightly push
oat valve down – do not use
bare ngers, oat valve may be
hot and can cause burns
Steam is leaking
from lid
Lid not closed properly
Seal ring not installed
Seal ring damaged or
worn out
Residue is preventing lid
from closing properly
Ensure lid position mark
and lid position indicator are
aligned
Install seal ring
Replace seal ring
Clean lid and seal ring
Steam leaks from
oat valve for more
than
2 minutes
Residue on oat valve
Float valve silicone cap
worn out
Clean oat valve
Replace oat valve silicone cap
The appliance heats
up but the display
and/or buttons do
not light up
Damaged display and/or
buttons
Press the STOP button, then
disconnect the appliance from
the wall outlet and contact
qualied personnel to check
and repair the appliance
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