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Beforeyou call for service... GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
PossiOleCo.se WhatToOo
Not draining Load is out of balance . Redistributeclothes and run drain & spin or rinse &spin.
Not spinning _ Increaseload sizeif washing small load containing heavg
Not agitating and light items.
Pump clogged • See page !3 on how to clean the Pump Filter.
Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
Household drain may _ Check household plumbing. Youmag need to call
be clogged a plumber.
Drain hose siphoning; drain hose _ Ensurethere is an air gap between hose and drain.
pushed too far down the drain
Leaking water Door gasket is damaged . Check to see if gasket is seated and not torn. Objects
left in pockets mag cause damage to the washer (nails,
screws, pens, pencils).
Door gasket not damaged . Water maUdrip from the door when the door is opened.
Thisis a normal operation.
. Carefullg wipe off rubber door seal.Sometimes dirt or
clothing is left inthis seal and can cause a small leak.
Check back left of washer • If this area iswet, gou have oversudsing condition.
for water Useless detergent.
Fill hoses or drain hose is _ Makesure hose connections are tight at washer and
improperly connected faucets and make sure end of drain hose is correctlg
inserted in and secured to drain facilitg.
Household drain may _ Check household plumbing. Youmag need to call
be clogged a plumber.
Dispenser clogged _ Powder soap mag cause clogs inside the dispenser and
cause water to leak out the front of the dispenser. Remove
drawer and clean both drawer and inside of dispenser box.
Pleaserefer to Cleaningthe Washer section.
Incorrect use of detergent _ UseHEand correct amount of detergent.
Dispenser box crack _ Ifnew installation,check for crack on insideof dispenser box.
Clothes too wet Load is out of balance . Redistributeclothes and run drain & spin or rinse &spin.
Increaseload sizeif washing small load containing heavg
and light items.
The machine will slow the spin speed down to 410 rpm if
it has a hard time balancing the load.Thisspeed is normal.
Seepage !3 on how to clean the Pump Filter.
The drg weight of the load should be lessthen 16 lb.
Straighten drain hose and make sure washer is not
sitting on it.
Check household plumbing. Youmag need to call
a plumber.
Ensurethere is an air gap between hose and drain.
Pump clogged
Overloading
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose
pushed too far down the drain
21
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