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Q&A
1.How often do I need to clean my ice maker?
Depending on your usage habits, if you use it frequently, it is recommended that you clean it at least once
a week. Failure to clean the machine will cause scale accumulation, which will eventually block the pump
and cause the product to fail to work.
2.How should I clean the machine?
It is recommended to use lemon water or weak acid vinegar for cleaning. Drain immediately after cleaning,
and then clean it with pure water.
It is recommended to drain water at least once every three days. Draining can not only ensure that the
hardness of the water is not too high, but also ensure that impurities can be discharged well, and it is not
easy to produce scale in the water tank.
3.Why is my ice cube cloudy?
It means that your water quality is turbid. It is recommended to use drinking water and distilled water. If
your water quality problem is serious, it is recommended that you install a water filter kit.
4.Can I put milk and juice into the water tank to make ice cubes?
It is recommended that you do not do that. Our research has found that the high concentration of milk and
beverages can easily block the pump and reduce the life of the pump. At the same time, the protein in milk
is prone to calcification, which chemically reacts with the PU water pipe inside the machine, which easily
breaks it, making the product unable to continue working.
5.Why does my ice cube melt easily?
Because the ice maker is not a refrigerator, it does not have a heat preservation function. The high
ambient temperature in summer will accelerate the melting of ice cubes. You can close the lid of the
machine to keep the internal temperature. Some customers also put electric fans on the side of the
machine to blow away the hot air around, thus solving the problem, you can try. However, if you are not
using ice cubes for a long time, we recommend removing them from the ice basket and storing them in the
refrigerator.
6.Why is my ice cube so thick and what should I do?
It may be that your ice making time is set too long, or it may be that the temperature of your environment is
low. You can try to adjust the size of the ice cubes.
7.Why does the ice cube I made have a plastic smell?
The ice cube itself has no taste. If you feel there is a plastic smell, try to clean the inside of the machine
with lemon water, then run a few cycles, and finally rinse with distilled water.
8.Why is there noise in the operation of my machine?
There is a faint sound when the machine is running. Closing the lid can reduce the noise. If the water
pump makes noise during use, it is recommended to turn off the machine first, and then turn on the
machine after cleaning the filter in the water tank to observe whether the noise disappears.
9.Why is water leaking from my machine?
It may be that the PUA tube inside the machine fell off during transportation. You can remove the back
cover of the machine and connect it by yourself. If you don't know how to operate, please contact the
Euhomy team. We will give you a professional video to help you solve the problem.
10.Why is there water flowing but not making ice?
If you make sure that the ambient temperature is not abnormal, then the refrigerant of the machine has
leaked. Please provide a video or picture and send it to us, and the Euhomy team will help you.
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