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17
EN
www.napoleon.com
N415-0537CE-GB-DE JUL 13.20
Troubleshoong
Problem Possible Causes Soluon
valve turned to high.
For natural gas - undersized supply line
the tank valve is turned on. Turn tank on slowly to
Preheat grill with both main burners
on high for 10 to 15 minutes.
uneven heat.
Sear plates installed incorrectly.
Excessive grease and ash build on
sear plates and in drip pan.
Preheat grill with main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil.
Burners burn with yellow
by the smell of gas.
Possible spider web or other debris in burner. Thoroughly clean burner by removing. See
Rear and Side burners will
not light with the igniter,
but will light with a match.
Loose electrode wire or switch terminal wires.
onto the terminal on the back of the igniter.
Check that the lead wires from the module
Electric Power is out
The grill is nor receiving electric power
Check the power outage in your area
Ensure the grill is connected between the
wall and the power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the
cabinet is broken or not
Main burner will not light
with the igniter, but will
light with a match.
Normal occurrence on hot days.
the performance or safety of the gas grill.
Burners will not cross
light each other.
Dirty or corroded cross light brackets Clean or replace as required.
peeling inside lid or hood.
Grease build-up on inside surfaces.
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
Lack of gas.
Supply hose is pinched.
Check gas level in propane cylinder.
Clean out venturi tube.
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