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24 25
Troubleshooting
Problem Possible Solution
Unit will not charge If the unit’s battery is deeply depleted, it
may require up to 96 hours of charging
using the AC method.
Make sure all of the unit’s functions are
turned off.
Check the connection to the AC power
source.
Confirm there is a functioning
AC current.
Unit fails to jump-start Make sure a proper polarity cable
connection has been established.
The unit may be overheated due to
the excessive engine cranking. Make
sure all the unit functions are turned off
and allow the unit to cool down before
resuming operation.
Make sure the unit is not being operated
in the Compressor mode.
Check that the unit has a full charge.
Recharge the unit if necessary.
Problem Possible Solution
Portable Compressor
will not inflate
Make sure the Compressor Power
Button has been pressed to turn the
compressor on.
Make sure the unit is not being
operated in the Jump Starter mode.
Make sure the Sure Fit
®
nozzle is
securely screwed on to the valve stem
when attempting to inflate tires; or that
the nozzle adapter is securely screwed
into the Sure Fit
®
nozzle and is inserted
properly into the item to be inflated on
all other inflatables.
Check that the unit has a full charge.
Recharge the unit if necessary.
120 Volt AC Outlet will
not power appliance
Make sure the AC Power Button has
been turned on.
Make sure you have followed all the
steps in the “120 AC Power Outlets”
section carefully. Refer to the important
notes included in that section that
explain common problems and
solutions.
Make sure the combined draw of all
appliances being powered is not more
than 500 watts.
Check that unit has a full charge.
Recharge unit if necessary.
Problem Possible Solution
USB Port will not
power device
Make sure the USB Power Button is in
the on position.
Make sure all the USB Power/Fault
Indicators light solid blue. If a fault
condition exists in either of the USB
Ports, the USB Power/Fault Indicators
will flash blue. Refer to the Important
Notes in the “USB Ports” section to
remedy any faults.
Make sure that the total draw of all USB
devices plugged into the two left USB
Ports does not exceed 3.1A and/or the
total draw of all USB devices plugged
into the two right USB Ports does not
exceed 3.1A.
Some USB-powered household
electronics will not operate with this
USB charging/power port. Check the
manual of the corresponding electronic
device to confirm that it can be used
with this type of USB charging/power
port.
Check that the unit has a full charge.
Recharge the unit if necessary.
LED Area Light does
not come on
Make sure the Area Light Power Button
is in the on position
Check that the unit has a full charge.
Recharge the unit if necessary.
Accessories
WARNING: Since accessories, other than those offered by
D
e
WALT, have not been tested with this product, use of such
accessories with this unit could be hazardous. To reduce the risk of
injury, only D
e
WALT recommended accessories should be used with
this product.
If you need assistance regarding accessories, please contact the
manufacturer at 1-888-394-3392 or CustomerService@dewalt12volt.
com.
Service Information
Whether you need technical advice, repair, or genuine factory
replacement parts, contact the manufacturer at 1-888-394-3392 or
One Year Limited Warranty
The warranty of this product is covered by Baccus Global LLC
(1-888-394-3392 or [email protected]). The
manufacturer warrants this product against defects in material and
workmanship for a period of one (1) year from the date of retail purchase
by the original end-user purchaser (“Warranty Period”).
If there is a defect and a valid claim is received within the Warranty
Period, the defective product can be repaired, replaced or refunded,
without charge, in the following ways: (1) Return the product to the
manufacturer for repair, replacement or refund at manufacturer’s option.
Proof of purchase may be required by manufacturer. (2) Return the
product to the retailer where product was purchased for an exchange
(provided that the store is a participating retailer). Returns to retailer
should be made within the time period of the retailer’s return policy for
exchanges only (usually 30 to 90 days after the sale). Proof of purchase
may be required. Please check with the retailer for their specific return
policy regarding returns that are beyond the time set for exchanges.
DXAEPS14_ManualENSP_020221.indd 24-25DXAEPS14_ManualENSP_020221.indd 24-25 2/2/2021 10:56:31 AM2/2/2021 10:56:31 AM
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