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P a g e |22
ONLINE: TRINITYAPPLIANCES.COM.AU
6. TROUBLESHOOTING
Before calling the customer services, please check that the appliance is
correctly connected, any of the following cases are not covered by the
warranty:
Damage caused by improper use, storage or maintenance
Damage caused by unauthorised disassembly and repair
Damage caused by misuse.
Using the induction hob for commercial purposes.
If an abnormality comes up, the induction hob will enter the protective
state automatically and display corresponding protective codes:
The above are the judgment and inspection of common failures.
Please do not disassemble the unit by yourself to avoid any dangers
and damages to the ceramic hob and please contact the supplier.
Error
Message
Possible Cause What to do
No pot or pot not suitable; Replace the pot;
ER03 Water or pot on the glass over the control Clean the user interface
F1E
The connection between the display board and
the left mainboard is fail(the cooking zone which
indicator showing “E”)
1.Connection cable not correctly plugged or
defective;
2.Replace the coil sensor if connection cable is
ok;
3.Replace the mainboard or power if coil
sensor are OK.
F3E
Coil temperature sensor failure. (the cooking zone
which indicator showing “E”)
Replace the coil sensor
F4E
Mainboard temperature sensor failure. (the
cooking zone which indicator showing “E”)
Replace the mainboard
E1E
Temperature sensor of the ceramic glass plate is
high
Please restart after the induction hob cools
down.
E2 E
Temperature sensor of the IGBT is high
Please restart after the induction hob cools
down.
E3 E
Abnormal supply voltage(too high)
Please inspect whether power supply is normal;
Power on after the power supply is normal.
E4 E
Abnormal supply voltage (too low)
Please inspect whether power supply is normal;
Power on after the power supply is normal.
E5 E
Temperature sensor failure(the cooking zone
which indicator showing “E”)
Connection cable not correctly plugged
or assemble defective;
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