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Owner's Manual Owner's Manual
TROUBLESHOOTING
PROBLEM: POSSIBLE CAUSE(S): RESOLUTION(S):
The NuWave Brio
Healthy Digital
6-Qt. Air Fryer is
not turning on or
working.
The appliance is not
plugged in.
Did not press "ON/
OFF" button.
Base Tray with Fry
Pan Basket is not
in the NuWave Brio
Healthy Digital 6-Qt.
Air Fryer.
Insert the plug into an
appropriate grounded power
socket. Press "ON/OFF"
button after settings are
selected. Place the Fry Pan
Basket in the NuWave Brio
Healthy Digital 6-Qt
Air Fryer.
The ingredients
fried in the Fry Pan
Basket are not
completely cooked.
Too many ingredients
were used. The cooking
temperature is too low.
The cooking time is
too short.
Remove some ingredients
from the Fry Pan Basket.
Smaller batches are fried
more evenly. Fry at a
higher temperature. Set the
NuWave Brio Healthy Digital
6-Qt. Air Fryer to fry for a
longer time.
The food is
fried unevenly.
Certain types of
ingredients need to be
shaken halfway through
the cooking time.
Ingredients that are on
the top need to be shaken
halfway through the
cooking time.
Fried snacks are
not crispy when
they come out of the
NuWave Brio Healthy
Digital 6-Qt. Air Fryer.
You used a type of
snack meant to be
prepared in a traditional
deep fryer.
Use snacks designed to be
baked in a traditional oven,
or lightly brush some olive
oil onto the snacks before
placing in Brio for a crispier
result.
Cannot slide the Fry
Pan Basket into the
appliance properly.
The Fry Pan Basket is
overlled. The Fry Pan
Basket is not placed in
the Base Tray correctly.
Do not ll the Fry Pan
Basket more than 4/5. Push
the Fry Pan Basket down
into the Base Tray until you
hear a click.
PROBLEM: POSSIBLE CAUSE(S): RESOLUTION(S):
White smoke is
coming out of
the product.
You are frying greasy
foods. The Fry Pan
Basket Net contains
greasy residue from
previous uses.
When preparing greasy
ingredients in the Air Fryer,
large amounts of oil can
smoke and inltrate Fry Pan
Basket. The oil will produce
white smoke and the Fry
Pan Basket might become
hotter than usual. This will not
affect the nal cooking result.
White smoke is caused by
grease heating up in the Fry
Pan Basket. Make sure you
clean Fry Pan Basket properly
after use.
French fries are
fried unevenly in
the NuWave Brio
Healthy Digital
6-Qt. Air Fryer.
You did not soak the
potato sticks properly
before you fried them.
You did not use the
right potato type or
they were not fresh.
Soak potato sticks in a
bowl of water for at least
30 minutes, take them out,
and dry them with paper
towels. Use fresh potatoes
and make sure they stay rm
during air-frying.
French fries are not
crispy when they
come out of the
NuWave Brio Healthy
Digital 6-Qt. Air Fryer.
The crispiness of the
fries depends on the
amount of oil and water
in the fries.
Make sure you dry the potato
sticks properly before you add
the oil. Cut the potato sticks
smaller and dry them for a
crispier result. Add slightly
more oil on potatoes before
placing in Brio again for a
crispier result.
If the unit needs to be replaced or returned to the manufacturer,
please contact our Customer Service Department at: 1-877-689-2838
or help@nuwavenow.com.
TROUBLESHOOTING (Continued)
Contact Customer Service if any of these errors occur:
Code
Error
E1 E2 E3
Sensor open
ended
Sensor short
circuit
Overheat
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