User Guide
HP LaserJet Enterprise M406, M407
www.hp.com/support/ljM406
www.hp.com/support/ljM407
HP LaserJet Enterprise M406, M407 User
Guide
SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2021 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 2, 2/2021
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Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries.
AirPrint is a trademark of Apple Inc.,
registered in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, and Windows Server®
are U.S. registered trademarks of Microsoft
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UNIX
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Group.
Table of contents
1 Printer overview.....................................................................................................................................................................................................................................1
Warning icons...................................................................................................................................................................................................................................1
Potential shock hazard .............................................................................................................................................................................................................2
Printer views..................................................................................................................................................................................................................................... 2
Printer front view................................................................................................................................................................................................................2
Printer back view................................................................................................................................................................................................................3
Control panel view ............................................................................................................................................................................................................4
Printer specifications .................................................................................................................................................................................................................7
Technical specifications................................................................................................................................................................................................7
Supported operating systems.................................................................................................................................................................................8
Mobile printing solutions..............................................................................................................................................................................................9
Printer dimensions..........................................................................................................................................................................................................10
Power consumption....................................................................................................................................................................................................... 12
Electrical specifications............................................................................................................................................................................................. 12
Acoustic emissions........................................................................................................................................................................................................ 12
Operating-environment range ...............................................................................................................................................................................13
Printer hardware setup and software installation..............................................................................................................................................13
2 Paper trays.............................................................................................................................................................................................................................................14
Load paper to Tray 1 (multipurpose tray)....................................................................................................................................................................14
Load Paper Tray 1.............................................................................................................................................................................................................14
Tray 1 paper orientation................................................................................................................................................................................................17
Load paper to Tray 2..................................................................................................................................................................................................................18
Load Paper Tray 2 ............................................................................................................................................................................................................18
Tray 2 paper orientation.............................................................................................................................................................................................20
Use alternative letterhead mode.........................................................................................................................................................................21
Load paper to Tray 3 (optional accessory).............................................................................................................................................................. 22
Load paper Tray 3 ........................................................................................................................................................................................................... 22
Tray 3 paper orientation..............................................................................................................................................................................................24
Use alternative letterhead mode........................................................................................................................................................................25
Load and print envelopes..................................................................................................................................................................................................... 25
Print envelopes.................................................................................................................................................................................................................26
Envelope orientation.................................................................................................................................................................................................... 26
Load and print labels................................................................................................................................................................................................................27
Manually feed labels......................................................................................................................................................................................................27
Label orientation..............................................................................................................................................................................................................27
3 Supplies, accessories, and parts.........................................................................................................................................................................................29
Order supplies, accessories, and parts....................................................................................................................................................................29
Ordering.................................................................................................................................................................................................................................29
Supplies and accessories........................................................................................................................................................................................29
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Customer self-repair parts.......................................................................................................................................................................................31
Configure the HP toner-cartridge-protection supply settings...................................................................................................................31
Introduction......................................................................................................................................................................................................................... 32
Enable or disable the Cartridge Policy feature......................................................................................................................................... 32
Enable or disable the Cartridge Protection feature..............................................................................................................................34
Replace the toner cartridge...............................................................................................................................................................................................36
Toner cartridge information.....................................................................................................................................................................................37
Remove and replace the cartridge....................................................................................................................................................................38
4 Print............................................................................................................................................................................................................................................................42
Print tasks (Windows).............................................................................................................................................................................................................. 42
How to print (Windows)...............................................................................................................................................................................................42
Automatically print on both sides (Windows).............................................................................................................................................43
Manually print on both sides (Windows) .......................................................................................................................................................43
Print multiple pages per sheet (Windows)....................................................................................................................................................44
Select the paper type (Windows)........................................................................................................................................................................44
Additional print tasks...................................................................................................................................................................................................45
Print tasks (macOS)..................................................................................................................................................................................................................45
How to print (macOS)...................................................................................................................................................................................................45
Automatically print on both sides (macOS).................................................................................................................................................46
Manually print on both sides (macOS)............................................................................................................................................................46
Print multiple pages per sheet (macOS).........................................................................................................................................................47
Select the paper type (macOS).............................................................................................................................................................................47
Additional print tasks....................................................................................................................................................................................................47
Store print jobs on the printer to print later or print privately...................................................................................................................48
Introduction.........................................................................................................................................................................................................................48
Create a stored job (Windows)..............................................................................................................................................................................48
Create a stored job (macOS)..................................................................................................................................................................................49
Print a stored job.............................................................................................................................................................................................................50
Delete a stored job.........................................................................................................................................................................................................50
Information sent to printer for Job Accounting purposes................................................................................................................ 51
Mobile printing .............................................................................................................................................................................................................................. 51
Introduction.......................................................................................................................................................................................................................... 51
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing........................................................................................................................................... 51
HP ePrint via email.........................................................................................................................................................................................................52
AirPrint....................................................................................................................................................................................................................................53
Android embedded printing....................................................................................................................................................................................53
Print from a USB flash drive...............................................................................................................................................................................................53
Enable the USB port for printing..........................................................................................................................................................................54
Print USB documents (keypad control panel)............................................................................................................................................55
Print using high-speed USB 2.0 port (wired) ...........................................................................................................................................................55
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus.........................................55
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-
connected printers only) ...........................................................................................................................................................................................55
5 Manage the printer..........................................................................................................................................................................................................................57
Advanced configuration with the HP Embedded Web Server (EWS)....................................................................................................57
iv
Introduction..........................................................................................................................................................................................................................57
How to access the HP Embedded Web Server (EWS).........................................................................................................................58
HP Embedded Web Server features.................................................................................................................................................................58
Configure IP network settings..........................................................................................................................................................................................65
Printer sharing disclaimer........................................................................................................................................................................................65
View or change network settings.......................................................................................................................................................................65
Rename the printer on a network.......................................................................................................................................................................65
Manually configure IPv4 TCP/IP parameters from the control panel........................................................................................66
Manually configure IPv6 TCP/IP parameters from the control panel........................................................................................66
Link speed and duplex settings.............................................................................................................................................................................67
Printer security features ......................................................................................................................................................................................................68
Introduction.........................................................................................................................................................................................................................68
Security statements.....................................................................................................................................................................................................68
Assign an administrator password ...................................................................................................................................................................68
IP Security............................................................................................................................................................................................................................69
Encryption support: HP High Performance Secure Hard Disks...................................................................................................69
Lock the formatter.........................................................................................................................................................................................................69
Energy-conservation settings..........................................................................................................................................................................................69
Print with EconoMode ..................................................................................................................................................................................................70
Set the sleep timer and configure the printer to use 1 watt or less of power......................................................................70
Set the sleep schedule.................................................................................................................................................................................................71
HP Web Jetadmin.........................................................................................................................................................................................................................71
Software and firmware updates.......................................................................................................................................................................................71
6 Solve problems...................................................................................................................................................................................................................................72
Control panel help system....................................................................................................................................................................................................72
Reset factory settings.............................................................................................................................................................................................................73
Introduction..........................................................................................................................................................................................................................73
Method one: Reset factory settings from the printer control panel...........................................................................................73
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only)........................................................................................................................................................................................................................74
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS.....................74
Change the “Very Low” settings ...........................................................................................................................................................................75
Order supplies ...................................................................................................................................................................................................................76
Printer does not pick up paper or misfeeds............................................................................................................................................................76
Introduction..........................................................................................................................................................................................................................76
The printer does not pick up paper.....................................................................................................................................................................76
The printer picks up multiple sheets of paper........................................................................................................................................... 79
Clear paper jams........................................................................................................................................................................................................................82
Paper jam locations......................................................................................................................................................................................................82
Auto-navigation for clearing paper jams......................................................................................................................................................83
Experiencing frequent or recurring paper jams?....................................................................................................................................83
13.B2.D1 jam error in tray 1........................................................................................................................................................................................84
13.B2.D2 jam error in tray 2.......................................................................................................................................................................................88
13.B2.D3 jam error in tray 3.......................................................................................................................................................................................97
13.B2.A jam error in the top cover......................................................................................................................................................................101
v
13.B9 jam error in the fuser area.......................................................................................................................................................................105
13.D1, 13.D3 jam error in the duplexer .............................................................................................................................................................108
13.E1 jam error in the output bin............................................................................................................................................................................111
Resolving mono print quality problems....................................................................................................................................................................113
Introduction........................................................................................................................................................................................................................113
Troubleshoot print quality........................................................................................................................................................................................114
Solve wired network problems.......................................................................................................................................................................................126
Introduction.......................................................................................................................................................................................................................126
Poor physical connection.......................................................................................................................................................................................126
The computer is unable to communicate with the printer .............................................................................................................126
The printer is using incorrect link and duplex settings for the network.................................................................................127
New software programs might be causing compatibility problems........................................................................................127
The computer or workstation might be set up incorrectly..............................................................................................................127
The printer is disabled, or other network settings are incorrect ................................................................................................127
Solve wireless network problems.................................................................................................................................................................................127
Introduction........................................................................................................................................................................................................................127
Wireless connectivity checklist.........................................................................................................................................................................128
The printer does not print after the wireless configuration completes................................................................................129
The printer does not print, and the computer has a third-party firewall installed.........................................................129
The wireless connection does not work after moving the wireless router or printer.................................................129
Cannot connect more computers to the wireless printer..............................................................................................................129
The wireless printer loses communication when connected to a VPN ................................................................................129
The network does not appear in the wireless networks list..........................................................................................................130
The wireless network is not functioning.......................................................................................................................................................130
Reduce interference on a wireless network .............................................................................................................................................130
Appendix A Service and support ............................................................................................................................................................................................131
HP limited warranty statement.......................................................................................................................................................................................131
UK, Ireland, and Malta ................................................................................................................................................................................................132
Austria, Belgium, Germany, and Luxemburg .............................................................................................................................................133
Belgium, France, and Luxemburg......................................................................................................................................................................133
Italy..........................................................................................................................................................................................................................................134
Spain......................................................................................................................................................................................................................................135
Denmark..............................................................................................................................................................................................................................135
Norway.................................................................................................................................................................................................................................135
Sweden ................................................................................................................................................................................................................................136
Portugal................................................................................................................................................................................................................................136
Greece and Cyprus.....................................................................................................................................................................................................136
Hungary................................................................................................................................................................................................................................137
Czech Republic................................................................................................................................................................................................................137
Slovakia.................................................................................................................................................................................................................................137
Poland ...................................................................................................................................................................................................................................138
Bulgaria................................................................................................................................................................................................................................138
Romania...............................................................................................................................................................................................................................138
Belgium and the Netherlands..............................................................................................................................................................................139
Finland ..................................................................................................................................................................................................................................139
Slovenia ...............................................................................................................................................................................................................................139
Croatia..................................................................................................................................................................................................................................140
vi
Latvia .....................................................................................................................................................................................................................................140
Lithuania..............................................................................................................................................................................................................................140
Estonia..................................................................................................................................................................................................................................140
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement..............................................141
Long life consumable and maintenance kit limited warranty statement......................................................................................... 141
HP policy on non-HP supplies..........................................................................................................................................................................................142
HP anticounterfeit Web site.............................................................................................................................................................................................142
Data stored on the toner cartridge.............................................................................................................................................................................142
End User License Agreement.........................................................................................................................................................................................143
Customer self-repair warranty service....................................................................................................................................................................147
Customer support....................................................................................................................................................................................................................147
Appendix B Environmental product stewardship program..................................................................................................................................149
Protecting the environment..............................................................................................................................................................................................149
Ozone production....................................................................................................................................................................................................................149
Power consumption...............................................................................................................................................................................................................149
Toner consumption.................................................................................................................................................................................................................149
Paper use.......................................................................................................................................................................................................................................150
Plastics............................................................................................................................................................................................................................................150
HP LaserJet print supplies................................................................................................................................................................................................150
Paper.................................................................................................................................................................................................................................................150
Material restrictions ..............................................................................................................................................................................................................150
Battery information................................................................................................................................................................................................................150
Disposal of waste equipment by users (EU, UK, and India)......................................................................................................................... 151
Electronic hardware recycling......................................................................................................................................................................................... 151
Brazil hardware recycling information ...................................................................................................................................................................... 151
Chemical substances........................................................................................................................................................................................................... 152
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant
Statutory Requirements.....................................................................................................................................................................................................152
SEPA Ecolabel User Information (China).................................................................................................................................................................152
The regulation of the implementation on China energy label for printer, fax, and copier...................................................152
Restriction on Hazardous Substances statement (India)..........................................................................................................................153
WEEE (Turkey)..............................................................................................................................................................................................................................153
Substances Table (China)..................................................................................................................................................................................................154
Material Safety Data Sheet (MSDS)...........................................................................................................................................................................154
EPEAT ...............................................................................................................................................................................................................................................154
Substances Table (Taiwan)................................................................................................................................................................................................155
For more information............................................................................................................................................................................................................155
Appendix C Regulatory information......................................................................................................................................................................................157
vii
Regulatory statements.........................................................................................................................................................................................................157
Regulatory model identification numbers...................................................................................................................................................157
European Union & United Kingdom Regulatory Notice......................................................................................................................157
FCC regulations.............................................................................................................................................................................................................158
Canada - Industry Canada ICES-003 Compliance Statement ...................................................................................................158
VCCI statement (Japan)...........................................................................................................................................................................................158
EMC statement (Korea)............................................................................................................................................................................................158
EMC statement (China).............................................................................................................................................................................................158
Power cord instructions...........................................................................................................................................................................................158
Power cord statement (Japan)............................................................................................................................................................................159
Laser safety......................................................................................................................................................................................................................159
Laser statement for Finland..................................................................................................................................................................................159
Nordic Statements (Denmark, Finland, Norway, Sweden)..............................................................................................................160
GS statement (Germany)........................................................................................................................................................................................160
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia).........................................................................161
EMI statement (Taiwan)..............................................................................................................................................................................................161
Product stability.............................................................................................................................................................................................................162
Index..............................................................................................................................................................................................................................................................163
viii
Printer overview1
Review the location of features on the printer, the physical and technical specifications of the printer,
and where to locate setup information.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/ljM406
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
● Caution: Electric shock
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
Printer overview 1
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or
electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not
know whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords
immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Identify the parts on the front of the printer.
2 Chapter 1 Printer overview
Figure 1-1 Printer front view
1
2
4
5
6
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7
2
3
1
Number Description
1 2.7-in color non-touch control panel with 10-key keypad
2 Front door release button (access to the toner cartridge)
3 Power on/off button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1
7 Output bin extension
8 Output bin
Printer back view
Identify the parts on the back of the printer.
Printer back view 3
Figure 1-2 Printer rear view
8
7
5
6
4
1
2
3
Number Description
1 USB port for job storage or connecting accessories
NOTE: This port might be covered.
2 USB port for direct connection to a computer
3 Ethernet port
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
6 Dust cover for Tray 2
NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.
7 Serial number and product number label
8 Rear door (access for clearing jams)
Control panel view
Identify the buttons and lights on the printer control panel.
4 Chapter 1 Printer overview
Figure 1-3 Control panel view
1
2
3
4
5
6
7
8
9
10
11
12
15
18
19
14
13
16
17
Item Control Description
1 Reset button Select the Reset button to clear changes, release the printer from
a paused state, display hidden errors, and restore the default
settings (including the language and keyboard layout).
2 Sign In or Sign Out button Select the Sign In button to open the Sign In screen.
Select the Sign Out button to sign out of the printer. The printer
restores all options to the default settings.
3 Applications area Select any of the icons to open the application. Scroll the screen
sideways to access more applications.
NOTE: The available applications vary by printer. The
administrator can configure which applications appear and the
order in which they appear.
4
Home button
Select the Home button to return to the Home screen.
Control panel view 5
Item Control Description
5
Information button
Select the Information button to access a screen that
provides access to several types of printer information. Select
the buttons at the bottom of the screen for the following
information:
● Display Language: Change the language setting for the
current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly
to the printer using a phone, tablet, or other device with
Wi-Fi. (Wireless features available with optional wireless
accessories installed.)
● Wireless: View or change wireless connection settings.
(Wireless features available with optional wireless
accessories installed.)
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to
the printer using HP Web Services (ePrint).
6
Help button
Provides a list of help topics or information about a topic when
using the Home screen, an app, an option, or a feature
7
Back button
Backs up one level in the menu tree
8 Up arrow button Navigates to the previous item or widget in the list, or increases
the value of numeric items
9
Message Center button
Displays the Message Center
10
Left arrow button
Navigates to the previous item, widget, or level in a menu tree (but
does not exit the app), or decreases the value of numeric items
11 OK button Accepts the selected value for an item, activates a focused
button, opens the keyboard to edit the focused text field, or
activates similar selection actions
12
Right arrow button
Navigates to the next item, widget, or level in a menu tree, or
increases the value of numeric items
13
Start button
Starts the print job
14 Down arrow button
Navigates to the next item or widget in the list, or decreases the
value of numeric items
15
Cancel button
Pauses the printer and opens Active Jobs. From the Active Jobs
screen, the user can cancel the job or resume printing.
16
Clear button
Clears the entire entry in an input field
17
Sign In or Sign Out button Press the Sign In button to open the Sign In screen.
Press the Sign Out button to sign out of the printer. The printer
restores all options to the default settings.
18 Numeric keypad Enters numeric values
19 Home-screen page indicator Indicates the number of pages on the Home screen or Home
screen folder. The current page is highlighted. Swipe the screen
sideways to scroll between pages.
6 Chapter 1 Printer overview
Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
See http://www.hp.com/support/ljM406 for current information.
Product numbers for each model
● M406dn - #3PZ15A
● M407dn - #3PZ16A
Table 1-1 Paper handling specifications
Paper handling features M406dn M407dn
Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional 550-sheet accessory tray Optional Optional
Automatic duplex printing
Table 1-2 Connectivity specifications
Connectivity features M406dn M407dn
10/100/1000 Ethernet LAN connection with IPv4 and IPv6
Hi-Speed USB 2.0
HP Jetdirect LAN Accessory Optional Optional
HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and
proximity badge reading
Optional Optional
Table 1-3 Print specifications
Print features M406dn M407dn
Prints 38 pages per minute (ppm) on A4 and 40 ppm on letter-
size paper
Prints 40 ppm on A4 and 42 ppm on letter-size paper with HP
High Speed mode
Job storage and private printing
Table 1-4 Other specifications
Other features M406dn M407dn
1 GB base memory
4 GB embedded Multi-Media Controller (eMMC)
Printer specifications 7
Table 1-4 Other specifications (continued)
Other features M406dn M407dn
2.7-in color non-touch control panel with 10-key keypad
HP Trusted Platform Module for encrypting all data that
passes through the printer
HP USB Universal Card Reader Optional Optional
HP LEGIC Card Reader Optional Optional
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers
for macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-
support website for this printer: http://www.hp.com/support/ljM406 to download the print driver or the
software installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com
or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Table 1-5 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this operating system as
part of the software installation.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver is installed for this operating system as
part of the software installation. For server-client installations, load the print driver
on the client prior to connecting to the server.
Windows 10, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver is installed for this operating system as
part of the software installation. For server-client installations, load the print driver
on the client prior to connecting to the server.
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-
support website. Download the driver, and then use the Microsoft Add Printer Wizard
to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-
support website. Download the driver, and then use the Microsoft Add Printer Wizard
to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-
support website. Download the driver, and then use the Microsoft Add Printer Wizard
to install it.
8 Chapter 1 Printer overview
Table 1-5 Supported operating systems and print drivers (continued)
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-
support website. Download the driver, and then use the Microsoft Add Printer Wizard
to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-
support website. Download the driver, and then use the Microsoft Add Printer Wizard
to install it.
macOS 10.13 High Sierra, macOS 10.14
Mojave, macOS 10.15 Catalina
Download HP Easy Start from 123.hp.com, and then use it to install the print driver.
NOTE: Supported operating systems can change.
NOTE: For a current list of supported operating systems and HP’s all-inclusive help for the printer, go
to http://www.hp.com/support/ljM406.
NOTE: For details on client and server operating systems and for HP UPD driver support for this
printer, go to www.hp.com/go/upd. Under Additional information, click Specifications.
Table 1-6 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network
connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network
connection
● 1.5 GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size
is less than 100 kb. Its only function is to check for printers connected via USB hourly. No data is
collected. If a USB printer is found, it then tries to locate a JetAdvantage Management Connector
(JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely
upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted
for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from
www.hp.com for the printer and installed through the Add Printer wizard do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and
then select Add/Remove Programs or Uninstall a Program to remove the service. The file name is
HPSmartDeviceAgentBase.
Mobile printing solutions
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct (with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)
Mobile printing solutions 9
● HP ePrint via email (requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
Figure 1-4 Dimensions for the M406, M407 models
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1
2
Table 1-7 Dimensions for the M406, M407 models
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 220 mm (8.7 in) 241 mm (9.5 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with cartridge) 8.5 kg (18.74 lb) 8.5 kg (18.74 lb)
10 Chapter 1 Printer overview
Figure 1-5 Dimensions for the optional 550-sheet tray
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2
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3
2
1
3
3
Table 1-8 Dimensions for the optional 550-sheet tray
Measurement Tray fully closed Tray fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 131 mm (5.1 in) 131 mm (5.1 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
Figure 1-6 Dimensions for the printer with the optional 550-sheet tray
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2
1
3
HEWLETT-PACKARD
2
3
2
1
2
1
2
Table 1-9 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 349 mm (13.7 in) 372 mm (14.6 in)
Printer dimensions 11
Table 1-9 Dimensions for the printer with the optional 550-sheet tray (continued)
Measurement Printer fully closed Printer fully opened
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with cartridge) 12.2 kg (26.9 lb) 12.2 kg (26.9 lb)
Power consumption
Review the power consumption for each printer status or function.
Table 1-10 Power consumption (average, in watts)
Printing Ready Sleep Auto-Off/Manual-
On
Manual Off
531 W 8.1 W 1.2 W 0.07 W 0.07 W
Electrical specifications
Review the electrical specifications for the printer.
NOTE: Power requirements are based on the country/region where the printer is sold. The values in
the following table are subject to change.
CAUTION: Do not convert operating voltages. This can damage the printer and void the printer
warranty.
Table 1-11 Recommended voltage
Specification 110-volt models 220-volt models
Power requirements (Volts)
1
110 to 127 volts (± 10%)
60 Hz (± 3 Hz)
220 to 240 volts (± 10%)
50/60 Hz (± 3 Hz)
1
Power reported is highest value measured for all printer models using standard voltages.
Acoustic emissions
Review the acoustic emissions, including sound power level and sound pressure level.
Table 1-12 Sound power level
Acoustics: Sound power level (pages per minute (ppm)) Declared per ISO 9296
Printing (38 ppm)
L
wAD = 6.5 Bels(A)
Ready Inaudible
Table 1-13 Sound pressure level
Acoustics: Sound pressure level (pages per minute (ppm)) Declared per ISO 9296
Printing (38 ppm)
L
pAm = 54 dB(A)
12 Chapter 1 Printer overview
Table 1-13 Sound pressure level (continued)
Acoustics: Sound pressure level (pages per minute (ppm)) Declared per ISO 9296
Ready Inaudible
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Table 1-14 Operating-environment specifications
Environment Recommended Storage
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For
additional instructions, go to HP support on the web.
Go to http://www.hp.com/support/ljM406 for HP's all-inclusive help for the printer, which includes the
following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
Operating-environment range 13
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/ljM406.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Introduction
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while moving the printer.
Keep hands out of paper trays or drawers when closing.
Load paper to Tray 1 (multipurpose tray)
Review the following information about loading paper to Tray 1.
Load Paper Tray 1
Follow these steps to load paper in Tray 1.
This tray holds up to 100 sheets of 75 g/m
2
(20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
14 Chapter 2 Paper trays
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, flip out the tray extension to support the paper.
Load Paper Tray 1 15
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct
size.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum
height indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 17.
16 Chapter 2 Paper trays
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they
lightly touch the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-1 Tray 1 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
123
Tray 1 paper orientation 17
Table 2-1 Tray 1 paper orientation (continued)
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-down
Top edge leading into the printer
1
23
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
Load Paper Tray 2
Follow these steps to load paper in Tray 2.
This tray holds up to 250 sheets of 75 g/m
2
(20 lb) paper.
1. Open Tray 2.
18 Chapter 2 Paper trays
2. Adjust the paper-width guides by squeezing
the adjustment latches on the guides and then
sliding the guides to the size of the paper being
used.
3. To load legal-size paper, extend the tray front by
squeezing the front latch and pulling the front of
the tray.
NOTE: When loaded with legal-size paper, Tray
2 extends from the front of the printer
approximately (2 in)51 mm.
4. Load the paper into the tray.
For information about how to orient the paper,
see Tray 2 paper orientation on page 20.
Load Paper Tray 2 19
5. Make sure that the paper stack is flat at all
four corners. Slide the paper length and width
guides so that they are against the stack of
paper.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the
tray full indicator.
6. After making sure that the paper stack is below
the tray full indicator, close the tray.
NOTE: When loaded with legal-size paper, Tray
2 does not close all of the way.
7. At the computer, begin the printing process
from the software application. Make sure that
the driver is set to the correct paper type and
size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
20 Chapter 2 Paper trays
Table 2-2 Tray 2 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge toward the front of the tray
2
2
123
1
Letterhead or preprinted 2-sided printing Face-up
Top edge toward the front of the tray
2
2
123
1
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the
same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this
mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
Use alternative letterhead mode 21
3. Select On.
Load paper to Tray 3 (optional accessory)
Review the following information about loading paper to Tray 3.
Load paper Tray 3
This tray holds up to 550 sheets of 75 g/m
2
(20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types
of paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
3
2
1
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the
guides to the size of the paper being used.
3
A4 / A5 B5
8.5
22 Chapter 2 Paper trays
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size
of the paper being used.
3
11
B5
A4
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation
on page 24.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the
paper might jam.
3
Load paper Tray 3 23
5. Slide the tray completely into the printer.
3
2
1
6. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-3 Tray 3 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge at the front of the tray
3
1
23
2
1
24 Chapter 2 Paper trays
Table 2-3 Tray 3 paper orientation (continued)
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-up
Top edge at the front of the tray
3
123
2
1
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the
same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this
mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
Load and print envelopes
Review the following information about loading and printing envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.
Use alternative letterhead mode 25
In addition to the instructions provided below, you can view the following video of how to load and print
envelopes:
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the Finishing tab.
8. If the Print on both sides option is selected, clear the option check box.
9. Click the OK button to close the Document Properties dialog box.
10. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
Table 2-4 Envelope orientation
Tray How to load
Tray 1 Face-up
Short, postage-end leading into the printer
26 Chapter 2 Paper trays
Load and print labels
To print on sheets of labels, use Tray 1. Tray 2 and the optional 550-sheet trays do not support labels.
Manually feed labels
Use the manual feed mode to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: To access these features from Windows 10, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is
configured for the correct size of paper, so it is not necessary to specify a particular tray. For
example, if Tray 2 is configured for labels, the printer will print from Tray 2. If Tray 3 is installed and
configured for labels, but Tray 2 is not configured for labels, the printer will print from Tray 3.
7. Click the Finishing tab.
8. If the Print on both sides option is selected, clear the option check box.
9. Click the OK button to close the Document Properties dialog box.
10. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specific manner in order to print correctly.
Load and print labels 27
Table 2-5 Label orientation
Tray How to load
Tray 1 Face-up
Top of the sheet leading into the printer
28 Chapter 2 Paper trays
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/ljM406.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1 Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
NOTE: Cartridges are listed based on regional distribution and availability. A cartridge from any
country/region (except China and India) will work in this printer.
Supplies, accessories, and parts 29
Table 3-2 Supplies - For distribution in North America and Latin America only
Item Description Cartridge number Part number
HP 58A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
58A CF258A
HP 58X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
58X CF258X
Table 3-3 Supplies - For distribution in Europe, Middle East, Russia, CIS, and Africa only
Item Description Cartridge number Part number
HP 59A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
59A CF259A
HP 59X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
59X CF259X
Table 3-4 Supplies - For distribution in Asia Pacific Countries/Regions (except China and India) only
Item Description Cartridge number Part number
HP 76A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
76A CF276A
HP 76X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
76X CF276X
Table 3-5 Supplies - For distribution and use in China and India only. Cartridges will not work in other parts of the
world.
Item Description Cartridge number Part number
HP 77A Black Original
LaserJet Toner Cartridge
NOTE: M407 models only.
Standard-capacity
replacement black toner
cartridge
77A CF277A
HP 77X High Yield Black
Original LaserJet Toner
Cartridge
NOTE: M407 models only.
High-capacity replacement
black toner cartridge
77X CF277X
Table 3-6 Accessories
Item Description Part number
HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A
HP Jetdirect LAN Accessory HP Jetdirect accessory for network
connectivity
8FP31A
30 Chapter 3 Supplies, accessories, and parts
Table 3-6 Accessories (continued)
Item Description Part number
HP Jetdirect 3100w BLE/NFC/Wireless
Accessory
HP Jetdirect accessory for Wi-Fi, BLE,
NFC, and proximity badge reading
3JN69A
HP USB Universal Card Reader Multiple-protocol proximity card reader X3D03A
HP LEGIC Card Reader Authentication card reader 4QL32A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-
support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-
authorized service or support provider. When ordering, one of the following will be needed: part number,
serial number (found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing
to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot
support is not provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the printer warranty period.
Table 3-7 Customer self-repair (CSR) parts
Item Description Self-replacement
options
Part number
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
550-sheet paper input tray Replacement cassette for optional
Tray 3
Mandatory RM2-5413-000CN
HP LaserJet 550-sheet Paper
Feeder
Optional (Tray 3) 550-sheet paper
feeder
Mandatory D9P29-67018
Multipurpose roller Multipurpose (Tray 1) roller Mandatory RL2-0656-000CN
Tray 2 paper pickup roller assembly Tray 2 pickup roller Mandatory RM2-5452-000CN
Tray 2 separation roller assembly Tray 2 separation roller Mandatory RM2-5397-000CN
Optional Tray 3 paper pickup roller
assembly
Optional Tray 3 pickup roller Mandatory RM2-5741-000CN
Optional Tray 3 separation roller
assembly
Optional Tray 3 separation roller Mandatory RM2-5745-000CN
Configure the HP toner-cartridge-protection supply settings
A network administrator can configure the toner-cartridge-protection settings using the printer control
panel or the HP Embedded Web Server (EWS).
Customer self-repair parts 31
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer
and protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu
chain: Config > Supplies > Cartridge Policy or Cartridge Protection.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing
only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the
best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,
the printer control panel displays a message that the cartridge is unauthorized and it provides
information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer,
or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your
investment. When this feature is enabled, if someone attempts to transfer a protected cartridge
from the original printer into an unauthorized printer, that printer will not print with the protected
cartridge. The printer control panel displays a message that the cartridge is protected, and it
provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
32 Chapter 3 Supplies, accessories, and parts
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine
HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the
restriction that only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature 33
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Table 3-8 Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has configured this
printer to use only genuine HP supplies
that are still under warranty. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a
genuine HP supply, visit www.hp.com/go/
anticounterfeit to determine if the toner
cartridge is a genuine HP cartridge, and
learn what to do if it is not a genuine HP
cartridge.
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded
Web Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Protection
3. Select Protect Cartridges.
34 Chapter 3 Supplies, accessories, and parts
4. When the printer prompts to confirm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature.
This removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Protection
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the
cartridges associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Use the printer control panel to disable the Cartridge Protection feature 35
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes
protection for any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Off from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Table 3-9 Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in
the printer or fleet of printers that
initially protected it using HP Cartridge
Protection.
The Cartridge Protection feature allows
an administrator to restrict cartridges
to work in only one printer or fleet of
printers. The cartridge must be replaced
to continue printing.
Replace the cartridge with a new toner
cartridge.
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
36 Chapter 3 Supplies, accessories, and parts
Toner cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock
the cartridge back and forth end to end. For graphical representation, see the cartridge replacement
instructions. Reinsert the toner cartridge into the printer, and then close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at
www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is
correct.
NOTE: Cartridges are listed based on regional distribution and availability. A cartridge from any
country/region (except China and India) will work in this printer.
Table 3-10 Supplies - For distribution in North America and Latin America only
Item Description Cartridge number Part number
HP 58A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
58A CF258A
HP 58X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
58X CF258X
Table 3-11 Supplies - For distribution in Europe, Middle East, Russia, CIS, and Africa only
Item Description Cartridge number Part number
HP 59A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
59A CF259A
HP 59X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
59X CF259X
Table 3-12 Supplies - For distribution in Asia Pacific Countries/Regions (except China and India) only
Item Description Cartridge number Part number
HP 76A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
76A CF276A
HP 76X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
76X CF276X
Toner cartridge information 37
Table 3-13 Supplies - For distribution and use in China and India only. Cartridges will not work in other parts of the
world.
Item Description Cartridge number Part number
HP 77A Black Original
LaserJet Toner Cartridge
NOTE: M407 models only.
Standard-capacity
replacement black toner
cartridge
77A CF277A
HP 77X High Yield Black
Original LaserJet Toner
Cartridge
NOTE: M407 models only.
High-capacity replacement
black toner cartridge
77X CF277X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page
yield. For more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an
extended period of time.
CAUTION: Do not touch the developer roller. Fingerprints on the developer roller can cause print-
quality problems.
The following illustration shows the toner-cartridge components.
Number Description
1 Memory chip
2 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridge
Follow these steps to replace the toner cartridge.
38 Chapter 3 Supplies, accessories, and parts
Continue printing with the current cartridge until redistributing the toner by shaking the cartridge no
longer yields acceptable print quality.
1. Press the front door release button.
1
2
2. Open the front door.
3. Remove the used toner cartridge from the
printer.
Remove and replace the cartridge 39
4. Remove the new toner cartridge package from
the box, and then pull the release tab on the
packaging.
5. Remove the toner cartridge from the opened
packaging shell. Place the used toner cartridge
in the shell for recycling.
6. Holding the toner cartridge on both ends, gently
rock the cartridge end to end to distribute the
toner evenly inside the cartridge.
40 Chapter 3 Supplies, accessories, and parts
7. Align the toner cartridge with the tracks inside
the printer, and install the toner cartridge until it
is firmly seated.
8. Close the front door.
Remove and replace the cartridge 41
Print4
Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/ljM406.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
42 Chapter 4 Print
3. Click the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality
settings on the Paper/Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
Automatically print on both sides (Windows) 43
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the
Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
44 Chapter 4 Print
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control
panel.
6. Load the tray with the specified type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to http://www.hp.com/support/ljM406.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple
pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
Additional print tasks 45
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are
using AirPrint
®
.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are
using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
46 Chapter 4 Print
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
NOTE: The name of the item varies for different software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality or Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to
http://www.hp.com/support/ljM406.
Print multiple pages per sheet (macOS) 47
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on
the USB flash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for different software programs.
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from
what is described below for desktop applications. To access the print feature from a Start screen
app, complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel. If you encrypt the job, you must provide the required password at the control panel. The
print job is deleted from memory after it prints and is lost if the printer loses power.
48 Chapter 4 Print
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
printer memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the
Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use
the options below the Mode drop-down list to set up the saved job.
Create a stored job (macOS) 49
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect
the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to
print this job, the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print from Job Storage.
2. Select the name of the folder where the job is stored or select Choose to see the folder list.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up
the keyboard to enter a password.
4. To adjust the number of copies, select the number of copies field. Use the keypad to enter the
number of copies to print.
5. Select Start or Print to print the job.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can
also adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select the Print from Job Storage icon.
2. Select the name of the folder where the job is stored or select Choose to see the folder list.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up
the keyboard to enter a password.
4. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the printer
needs additional space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
50 Chapter 4 Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client
name from which the job originated that may be used for job accounting purposes, as determined by the
Administrator of the printing device. This same information may also be stored with the job on the mass
storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device.
Introduction
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional
accessory.
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to
the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Networking
Information sent to printer for Job Accounting purposes 51
b. Wi-Fi Direct
c. Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE: In environments where more than one model of the same printer is installed, it might be helpful
to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct
printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information
screen by selecting the Information icon
, and then selecting the Wi-Fi Direct icon .
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select the Settings icon.
2. Open the following menus:
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.
HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email attachment to the printer's
email address from any email enabled device.
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address
from any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Smart.
Follow this procedure to enable HP Web Services and register with HP Smart:
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
52 Chapter 4 Print
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7
Lion and newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3
and earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print
to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the
HP Print Service Plugin.
For more information on how to use Android embedded printing and which Android devices are
supported, go to www.hp.com/go/MobilePrinting.
Print from a USB flash drive
This printer features easy-access USB printing to print files without a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the
following types of files:
AirPrint 53
● .pdf
● .prn
● .pcl
● .ps
● .cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
printers only)
Use the printer control panel to enable the USB port for printing.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
3. In the left menu, select Print from USB Drive Settings.
4. Select Enable Print from USB Drive.
54 Chapter 4 Print
5. Click Apply.
Print USB documents (keypad control panel)
1. Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull
the cover straight out to remove it.
2. From the Home screen on the printer control panel, select USB Drive.
3. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select the field for the number of copies. Use the keypad to enter
the number of copies to print.
5. Select the Start icon to print the document.
Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area
and is disabled by default.
Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install
the product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel
menus
Use the control panel to enable the port.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web
Server (network-connected printers only)
Use the HP EWS to enable the port.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
Print USB documents (keypad control panel) 55
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Select the Security tab.
3. On the left side of the screen, select General Security.
4. Scroll down to the Hardware Ports and select the check box to enable both of the items:
● Enable Device USB
● Enable Host USB plug and play
5. Click Apply.
56 Chapter 4 Print
Manage the printer5
Utilize management tools, configure security and energy-conservation settings, and manage firmware
updates for the printer.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/ljM406.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Advanced configuration with the HP Embedded Web Server
(EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer
control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations
● View and change the printer control-panel menu configuration
● View and print internal pages
● Receive notification of printer and supplies events
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based printer connections. Internet access is not needed
to open and use the HP Embedded Web Server.
Manage the printer 57
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the EWS.
1. On the printer control panel, press the Information button, and then use the arrow keys to select
the Ethernet
menu. Press the OK button to open the menu and display the IP address or host
name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
58 Chapter 5 Manage the printer
Figure 5-1 EWS Tabs
NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A
Print tab appears for single-function printers (SFPs).
Information tab
Refer to the table for settings in the Information tab.
Table 5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Job Log Provides a list of the jobs that have been processed.
Configuration Page Shows the information found on the configuration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the
Other Links area on all HP Embedded Web Server pages) to connect to a set of
dynamic web pages that help solve problems. These pages also show additional
services available for the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size,
type, and paper print path.
Device Information Shows the printer network name, address, and model information. To customize
these entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a
desktop or laptop.
Print Allows the user to send a print-ready file to the printer to be printed.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print.
Information tab 59
Table 5-1 HP Embedded Web Server Information tab (continued)
Menu Description
Open Source Licenses Shows a summary of the licenses for open source software programs that can be
used with the printer.
General tab
Refer to the table for settings in the General tab.
Table 5-2 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the
printer control panel.
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
General Settings Configure how the printer recovers from jams and other general printer settings.
AutoSend Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information
displays on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary
contact who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer firmware upgrade files.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different
schedule for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Back up and Restore Create a backup file that contains printer and user data. If necessary, use this file to
restore data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install or remove third-party software packages that extend or modify the
functionality of the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services, or enables
local serverless device job accounting.
Quota Settings Provides connection information about third-party job-quota services, or enables
local device quota service.
60 Chapter 5 Manage the printer
Other Links list
Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab.
NOTE: The following are the default links.
Table 5-3 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to find solutions to printer problems.
Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such
as cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.
Print tab
Refer to the table for settings in the Print tab.
Table 5-4 HP Embedded Web Server Print tab
Menu Description
Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.
Default Print Options Configure the default options for print jobs.
Restrict Color
(Color printers only)
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specific
software programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
Print Quality Configure the print quality settings, including color adjustment, image registration,
and allowed paper types.
Manage Trays Configure settings for paper trays.
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 5-5 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Other Links list 61
Table 5-6 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Use the following options as appropriate:
● Reports and Tests area: Select and print several types of reports and tests.
Some reports can be viewed in the EWS by clicking the View button.
● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital
Sender products with HP analog fax accessory only)
● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure
Connection for Web Services option
● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which
allows the printer to auto recover from errors that might require the power to
be turned off and on (for example, a 49 error).
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a file that can be useful for HP technical support to use
for detailed problem analysis.
Calibration/Cleaning
(Color LaserJet printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and
select an option to calibrate the printer immediately.
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer firmware upgrade files.
Security tab
Refer to the table for settings in the Security tab.
Table 5-7 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Configure an administrator password to restrict access to certain features on
the printer.
● Set a custom device Service Access Code.
● Set PJL password for processing PJL commands.
● Set file system access and firmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB
connectivity port on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Configure access to printer functions for specific individuals or groups, and select
the method individuals use to sign in to the printer.
Protect Stored Data Configure and manage the internal storage for the printer.
Configure settings for jobs that are stored on the printer internal storage.
62 Chapter 5 Manage the printer
Table 5-7 HP Embedded Web Server Security tab (continued)
Menu Description
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow
devices to use this product.
Certificate Management Install and manage security certificates for access to the printer and the network.
Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to
which the printer can send messages.
Web Service Security Allow resources on this printer to be accessed by web pages from different
domains. If no sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system
parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to
Enable HP Web Services to use the HP ePrint feature.
Table 5-8 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Configure a proxy server if there are issues enabling HP Web Services or
connecting the printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to
an IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 5-9 HP Embedded Web Server Networking tab > Configuration settings
Menu Description
Wireless Station Configure the initial wireless settings.
NOTE: The configuration options available depend on the print server model.
Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print
and NFC printing or that have a wireless accessory installed.
NOTE: The configuration options available depend on the print server model.
TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The configuration options available depend on the print server model.
Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print
server model.
HP Web Services tab 63
Table 5-9 HP Embedded Web Server Networking tab > Configuration settings (continued)
Menu Description
Other Settings Configure general printing protocols and services supported by the print server.
The available options depend on the print server model, but can include firmware
update, LPD queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple-supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page
displays if the web pages support multiple languages. Optionally, select supported
languages through language-preference settings in the browser.
Select Location Select a country/region for the printer.
Table 5-10 HP Embedded Web Server Networking tab > Google Cloud Print settings
Menu Description
Setup Set up Google Cloud Print options.
Web Proxy Configure proxy settings.
Table 5-11 HP Embedded Web Server Networking tab > Security settings
Menu Description
Settings View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings
if using network-management applications, such as HP Web Jetadmin.
Authorization Control configuration management and use of this printer, including limiting host
access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Configure Transport Layer Security (TLS) protocol and encryption options.
Mgmt. Protocols Configure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and
control traffic over HTTP and HTTPS.
● Configure the SNMP (Simple Network Management Protocol) operation. Enable
or disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing
protocols, print services, discovery protocols, name resolution services, and
configuration-management protocols.
802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might
lose its connection. To reconnect, it might be necessary to reset the print server to a
factory-default state and reinstall the printer.
IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server,
and configure mutual authentication using certificates.
64 Chapter 5 Manage the printer
Table 5-12 HP Embedded Web Server Networking tab > Diagnostics settings
Menu Description
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print
server.
Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.
Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.
Configure IP network settings
Use the EWS to configure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web
Server.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
Configure IP network settings 65
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name field. You can
change this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default
gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Config Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK
button.
Repeat the process for each field, and then touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. To enable manual configuration, open the following menus:
66 Chapter 5 Manage the printer
a. Networking
b. Ethernet
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To configure the address, open the Address menu, and then touch the field to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the printer from communicating with other network devices. To make changes, use the
printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch,
gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes
only when the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
Link speed and duplex settings 67
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns off and then on.
Printer security features
Restrict who has access to configuration settings, secure data, and prevent access to valuable
hardware components.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to
secure data, and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer
secure, protect critical information on your network, and simplify the way you monitor and maintain the
printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might
not be safe, select the option to continue to the website. Accessing this website will not harm
the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the
Username field.
68 Chapter 5 Manage the printer
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.
6. Click the Apply button.
IMPORTANT: Make note of the password and store it in a safe place. The administrator password
cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at
support.hp.com for the assistance required to completely reset the printer.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use
them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also
sign in without waiting for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network.
Consult the network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and
has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
Provide user access credentials at the printer control panel 69
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Configure EconoMode from the printer control panel:
1. From the printer control panel, open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Default Print Options
c. Quality Level
3. Select EconoMode to enable the feature.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer
enters sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep
after Inactivity and Auto Off after sleep settings.
NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In
some situations, the printer does not wake from deep sleep. For additional information, contact your
HP representative.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters
sleep mode. Enter the appropriate time period.
4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep.
Enter the appropriate time period.
NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or
Wi-Fi. For greater energy settings, you can set it to wake only to the power button by selecting Shut
down (wake on power button only)
.
5. Select Done to save the settings.
70 Chapter 5 Manage the printer
Set the sleep schedule
Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at
specific times on specific days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep
Event.
4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to
save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.
Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most
current features, update the printer firmware.
Download the most recent firmware update file from the web:
Go to http://www.hp.com/support/ljM406. Click Software, Drivers and Firmware.
Set the sleep schedule 71
Solve problems6
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see
http://www.hp.com/support/ljM406.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system,
touch the Help button on the control panel.
72 Chapter 6 Solve problems
Figure 6-1 Control panel help button
If the printer alerts of an error or warning, touch the Help button to open a message that describes
the problem. The message also contains instructions to help solve the problem.
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verification message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
Reset factory settings 73
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, press the Information button , and then use the arrow keys to select
the Ethernet menu
. Press the OK button to open the menu and display the IP address or host
name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
3. Open the General tab.
4. On the left side of the screen, click Reset Factory Settings.
5. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays
on the printer control panel or EWS
Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the
cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and
forth end to end. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
74 Chapter 6 Solve problems
HP’s Premium Protection Warranty expires when a message indicating that HP's Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new cartridge.
Change the “Very Low” settings at the control panel
Change the setting at the printer control panel.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then
select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Very Low Behavior
c. Black Cartridge or Color Cartridges
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very
Low threshold.
● Select the Prompt to continue option to set the printer to stop printing when the cartridge
reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to
resume printing.
● Select the Continue option to set the printer to alert you that the cartridge is very low,
and to continue printing beyond the Very Low setting without interaction. This can result in
unsatisfactory print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not
print when the printer resumes printing. This can occur if the printer has received more faxes than the
memory can hold while the printer is waiting.
Change the “Very Low” settings 75
The printer can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table 6-1 Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer
IP address or host name in the address/URL field. The EWS contains a
link to the HP website, which provides options for purchasing Original HP
supplies.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of
paper at one time.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
76 Chapter 6 Solve problems
Figure 6-2 Size markings for Tray 1 or the multipurpose tray
Figure 6-3 Size markings for cassette trays
5. Verify that the humidity in the room is within specifications for this printer and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
The printer does not pick up paper 77
In low-humidity environments, excess static electricity can cause sheets of paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding it at each end and
bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,
hold each side of the stack of paper and repeat this process. This process releases individual
sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-4 Technique for flexing the paper stack
1
2
1
2
A4
A3
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab
the cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
78 Chapter 6 Solve problems
Figure 6-5 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions:
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan
the paper.
Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
The printer picks up multiple sheets of paper 79
Figure 6-6 Technique for flexing the paper stack
1
2
1
2
A4
A3
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some
of the paper to the tray.
The following examples show the stack-height markings in the trays for various printers. Most HP
printers have markings similar to these. Also make sure that all sheets of paper are below the tabs
near the stack-height marks. These tabs help hold the paper in the correct position as it enters the
printer.
80 Chapter 6 Solve problems
Figure 6-7 Stack-height markings
Figure 6-8 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
The printer picks up multiple sheets of paper 81
Figure 6-9 Size markings for Tray 1 or the multipurpose tray
Figure 6-10 Size markings for cassette trays
7. Make sure the printing environment is within recommended specifications.
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.
Paper jam locations
Jams can occur in these locations.
82 Chapter 6 Solve problems
Figure 6-11 Paper jam locations
1
5
3
4
2
1
2
Number Description
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
Auto-navigation for clearing paper jams
Learn about printer jam clearing auto-navigation.
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control
panel.
When you complete a step, the printer displays instructions for the next step until you have completed all
steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
so they are touching the paper stack without bending it.
Auto-navigation for clearing paper jams 83
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the
paper type and size.
9. Make sure the printing environment is within recommended specifications.
13.B2.D1 jam error in tray 1
Use the following procedure to clear paper jams in Tray 1.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the
jam.
● 13.B2.D1 Jam in tray 1
1. Slowly pull the jammed paper out of the printer.
2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
84 Chapter 6 Solve problems
3. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
4. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
5. If the error persists, clean the tray 1 pickup roller and separation pad.
a. Press the door-release button, and then open the toner-cartridge door
1
2
13.B2.D1 jam error in tray 1 85
b. To clean the roller thoroughly, release two tabs between the roller collar and roller, and then
rotate the top of the roller out and away from the printer.
Figure 6-12 Release the roller
c. Remove the roller.
Figure 6-13 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need
to be removed to be cleaned.
e. Use a damp, lint-free cloth to gently clean the rollers.
CAUTION: When handling the roller and pad, avoid touching the spongy surfaces. Skin oils
and fingerprints on a roller surface can cause print-quality problems.
86 Chapter 6 Solve problems
Figure 6-14 Clean the roller and pad
f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the
top of the roller up and toward the printer.
Figure 6-15 Install the roller
13.B2.D1 jam error in tray 1 87
g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2)
snap into place.
Figure 6-16 Engage two tabs
h. Close the toner-cartridge door.
6. Perform a test page from tray 1 to see if issue is resolved.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B2.D2 jam error in tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.B2.D2 Paper jam in tray 2
1. Remove the tray from the printer.
2
88 Chapter 6 Solve problems
2. Remove the paper from the tray, and discard any damaged paper.
2
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
2
11
B5
A4
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
2
13.B2.D2 jam error in tray 2 89
5. Reinsert and close the tray.
22
1
6. Press the front door release button.
1
2
7. Open the front door.
90 Chapter 6 Solve problems
8. Remove the toner cartridge.
9. Lift the jam-access cover.
10. Remove any jammed paper.
13.B2.D2 jam error in tray 2 91
11. Install the toner cartridge.
12. Close the front door.
13. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
14. If the error persists, clean the tray 2 pickup and feed rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer
models.
92 Chapter 6 Solve problems
a. Remove tray 2 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
c. If needed for better access to the rollers, carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position
Figure 6-17 Tilt the printer backward
d. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward.
CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly
open when the printer is tilted backward.
13.B2.D2 jam error in tray 2 93
Figure 6-18 Place the printer bottom-side face forward
e. Release one tab (callout 1), and then slide the roller holder toward the left side of the printer to
release it.
Figure 6-19 Release one tab
1
94 Chapter 6 Solve problems
f. Remove the roller assembly.
Figure 6-20 Remove the roller assembly
g. Use a damp, lint-free cloth to gently clean the rollers.
NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray.
CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause
paper handling problems. HP recommends washing your hands before handling the assembly.
Figure 6-21 Clean the rollers
13.B2.D2 jam error in tray 2 95
h. After cleaning the roller, position the roller holder assembly in the printer as shown, and then
slide it toward the right side of the printer.
Figure 6-22 Install the roller holder
i. Make sure that the tab snaps into place.
Figure 6-23 Check the tab
j. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper
tray.
15. Perform a test print from tray 2 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
96 Chapter 6 Solve problems
13.B2.D3 jam error in tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 3.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.B2.D3 Paper jam in top cover
1. Remove the tray from the printer.
3
2
1
2. Remove the paper from the tray, and discard any damaged paper.
3
2
1
13.B2.D3 jam error in tray 3 97
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
3
11
B5
A4
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
3
5. Reinsert and close the tray.
3
2
1
98 Chapter 6 Solve problems
6. Press the front door release button.
1
2
7. Open the front door.
8. Remove the toner cartridge.
13.B2.D3 jam error in tray 3 99
9. Lift the jam-access cover.
10. Remove any jammed paper.
11. Install the toner cartridge.
100 Chapter 6 Solve problems
12. Close the front door.
13. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
14. If the error persists, clean the tray 3 pickup and feed rollers.
a. Remove tray 3 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
15. Perform a test print from tray 3 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B2.A jam error in the top cover
Use the following procedure to check for paper in all possible jam locations registration area.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
13.B2.A jam error in the top cover 101
● 13.B2.A1 Paper jam in top cover
● 13.B2.A2 Paper jam in top cover
● 13.B2.A3 Paper jam in top cover
1. Press the front door release button.
1
2
2. Open the front door.
3. Remove the toner cartridge.
102 Chapter 6 Solve problems
4. Lift the jam-access cover.
5. Remove any jammed paper.
6. Install the toner cartridge.
13.B2.A jam error in the top cover 103
7. Close the front door.
8. If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct
paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It
should click into place.
3
11
B5
A4
9. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
3
104 Chapter 6 Solve problems
10. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
11. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.B9 jam error in the fuser area
Use the following procedure to check for paper in all possible jam locations in the fuser area.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Press the front door release button.
1
2
2. Open the front door.
13.B9 jam error in the fuser area 105
3. Remove the toner cartridge.
4. Lift the jam-access cover.
5. Remove any jammed paper.
106 Chapter 6 Solve problems
6. Install the toner cartridge.
7. Open the front door and the rear door.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before
handling it.
8. If jammed paper is visible, remove any jammed paper from the rear door area.
13.B9 jam error in the fuser area 107
9. Close the rear door and the front door.
10. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.D1, 13.D3 jam error in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.D1.yz - Jam in duplex unit
● 13.D3.yz - Jam in duplex unit
y = A, C, or D
z = 0-9 or A-F
1. Completely remove Tray 2 from the printer.
2
108 Chapter 6 Solve problems
2. Push the green button to release the duplex pan.
1
3. Remove any jammed paper.
1
4. Close the duplex pan.
1
13.D1, 13.D3 jam error in the duplexer 109
5. Reinsert Tray 2.
22
1
6. Open the front door to clear the jam message.
a. Press the front door release button.
1
2
b. Open the front door.
110 Chapter 6 Solve problems
c. Close the front door.
7. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
8. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.E1 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
1. If paper is visible in the output bin, grasp the leading edge and remove it.
1
2
13.E1 jam error in the output bin 111
2. Press the front door release button.
1
2
3. Open the front door.
4. Open the rear door.
112 Chapter 6 Solve problems
5. Remove any jammed paper from the rear door area.
6. Close the rear door and the front door.
Resolving mono print quality problems
Use the information below to troubleshoot print-quality and image-quality problems on mono (black and
white) HP LaserJet Enterprise printers.
Introduction
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
Resolving mono print quality problems 113
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot image defects.
Update the printer firmware
Try upgrading the printer firmware.
For instructions, go to www.hp.com/support.
Print from a different software program
Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have
smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing
toner.
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open and close the paper tray.
2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.
3. Make sure the paper loaded meets specifications.
4. Adjust the humidity and resistance setting on the control panel to match the environment.
a. Open the following menus:
i. Settings
ii. Copy/Print
iii. Print quality
iv. Adjust paper type
b. Select the paper type that matches the type loaded in the tray.
114 Chapter 6 Solve problems
c. Use the arrows to increase or decrease the humidity and resistance setting.
5. Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and
then click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the
status of other replaceable maintenance parts.
Step one: Print the Supplies Status Page
The supplies status page indicates the cartridge status.
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Configuration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Check the paper type setting (Windows) 115
Step two: Check supplies status
Check the supplies status report as follows.
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges
and, if applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life.
The supplies status page indicates when a supply level is very low. After an HP supply has reached
the very low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable. Consider having a replacement available to install when print quality is no longer
acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance
parts, the supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information
on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can
cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path:
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
a. Maintenance
b. Calibration/Cleaning
c. Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few
minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is
finished, discard the printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-
quality problems.
116 Chapter 6 Solve problems
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause of print-quality or paper-
feeding issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning
vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Copy/Print or Print
b. Print Quality
c. Image Registration
Check paper and the printing environment 117
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have
unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: http://www.hp.com/support/ljM406.
Table 6-2 Print drivers
Driver Description
HP PCL.6 driver If available, this printer-specific print driver supports older operating systems like
Windows XP and Windows Vista. For a list of supported operating systems, go to
www.hp.com/go/support.
HP PCL 6 driver This printer-specific print driver supports Windows 7 and newer operating systems
that support version 3 drivers. For a list of supported operating systems, go to
www.hp.com/go/support.
HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems
that support version 4 drivers. For a list of supported operating systems, go to
www.hp.com/go/support.
HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript
flash font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for
most users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed
in Windows environments
● Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver,
you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
118 Chapter 6 Solve problems
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK
button to print the job.
Adjust print density
Complete the following steps to adjust the print density.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Print Quality
c. Toner Density
3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 6-3 Image defects table quick reference
Sample Description Possible solutions
Table 6-10 Light print on page 124 Table 6-8 Gray background or dark print
on page 123
Table 6-6 Blank page — No print on page
122
Adjust print density 119
Table 6-3 Image defects table quick reference (continued)
Sample Description Possible solutions
Table 6-5 Black page on page 121 Table 6-4 Banding defects on page 121 Table 6-12 Streak defects on page 125
Table 6-7 Fixing/fuser defects on page
122
Table 6-9 Image placement defects on
page 123
Table 6-11 Output defects on page 124
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps
as a starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely
with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has
passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray.
Try using a different ream of media or a different tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com
for a list of the supported paper sizes and types for the printer.
120 Chapter 6 Solve problems
NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge first.
Table 6-4 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down
the length of the page, and are wide-
pitch and/or impulse bands. They might
be sharp or soft in nature. The defect
displays only in areas of fill, not in text or
sections with no printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print
mode that is designed for a slightly
heavier media than what you are
using. This slows the print speed
and might improve the print quality.
6. If the issue persists, go to
support.hp.com.
Table 6-5 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
Troubleshoot image defects 121
Table 6-6 Blank page — No print
Sample Description Possible solutions
The page is completely blank and
contains no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
5. If the issue persists, go to
support.hp.com.
Table 6-7 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or offsets of the image
are repeated down the page. The
repeated image might fade with each
recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs off along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on
the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
heavier paper type.
3. Enterprise models only: From the
printer control panel, go to the
Edge-to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint
the document.
5. If the issue persists, go to
support.hp.com.
122 Chapter 6 Solve problems
Table 6-8 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than
expected and/or the background is gray.
1. Make sure that the paper in the
trays has not already been run
through the printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel,
go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is
within the supported operating
temperature and humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-9 Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed
on the page. The defect occurs when the
paper is not positioned properly as it is
pulled from the tray and moves through
the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the
paper edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides
are adjusted to the correct size
for the paper. Do not adjust the
paper guides tightly against the
paper stack. Adjust them to the
indentations or markings in the tray.
5. If the issue persists, go to
support.hp.com.
Troubleshoot image defects 123
Table 6-10 Light print
Sample Description Possible solutions
The printed content is light or faded on
the entire page.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Mono models only: Make sure that
the EconoMode setting is disabled,
both at the printer control panel
and in the print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and
check the life and usage of the
cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-11 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The
curled edge can be along the short or
long side of the paper. Two types of curl
are possible:
● Positive curl: The paper curls
toward the printed side. The defect
occurs in dry environments or
when printing high-coverage pages.
● Negative curl: The paper curls
away from the printed side. The
defect occurs in high-humidity
environments or when printing low-
coverage pages.
1. Reprint the document.
2. Positive curl: From the printer
control panel, select a heavier
paper type. The heavier paper type
creates a higher temperature for
printing.
Negative curl: From the printer
control panel, select a lighter paper
type. The lighter paper type creates
a lower temperature for printing.
Try storing the paper in a dry
environment prior to use, or use
freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
124 Chapter 6 Solve problems
Table 6-11 Output defects (continued)
Sample Description Possible solutions
The paper does not stack well in the
output tray. The stack might be uneven,
skewed, or the pages might be pushed
out of the tray and onto the floor. Any of
the following conditions can cause this
defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a different paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
Table 6-12 Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span
the length of the page. The defect
displays only in areas of fill, not in text
or sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical
streaks can occur when the printing
environment is outside the specified
range for temperature or humidity. Refer
to your printer's environmental
specifications for allowable temperature
and humidity levels.
Troubleshoot image defects 125
Table 6-12 Streak defects (continued)
Sample Description Possible solutions
Dark vertical lines which occur down the
length of the page. The defect might
occur anywhere on the page, in areas of
fill or in sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Print a cleaning page.
4. Check the toner level in the
cartridge.
5. If the issue persists, go to
support.hp.com.
Solve wired network problems
Check the following information to resolve wired network issues.
Introduction
Certain types of problems can indicate there is a network communication problem. These problems
include the following issues:
Poor physical connection
Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity
light flashes indicating network traffic, and the green link-status light is continuously lit indicating a
network link.
4. If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
126 Chapter 6 Solve problems
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network (also known as
subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer
is selected. The printer IP address is listed on the printer configuration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname
instead of the IP address.
6. If the IP address is correct, delete the printer and then add it again.
7. Reinstall the printer software and driver.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these
settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly configured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
1. Review the printer’s configuration/networking pages to check the status of the network settings
and protocols.
2. Reconfigure the network settings if necessary.
Solve wireless network problems
Check the following information to resolve wireless network issues.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on
the printer, print a configuration page from the printer control panel.
The printer is using incorrect link and duplex settings for the network 127
NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer
firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search
for your printer, and then search on “update the firmware.”
Wireless connectivity checklist
Use the checklist to help resolve wireless connection issues.
● For printers that do not support simultaneous wired and wireless connections, verify that the
network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
● Verify that the service set identifier (SSID) is correct:
– For a wireless connection to your network, confirm that your mobile device is connecting to the
correct router/access point.
– For a Wi-Fi Direct connection, print a configuration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network.
If the network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless
access point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer
must be within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between
the access point and the printer. Make sure poles, walls, or support columns containing metal or
concrete do not separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones,
security system cameras, other wireless networks, and some Bluetooth devices.
● For computers connecting to the wireless printer:
– Verify that the print driver is installed on the computer.
– Verify that you have selected the correct printer port.
– Verify that the computer and printer connect to the same wireless network.
– If your environment has multiple wireless signals and you need the printer to support dual band
networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
– For macOS, verify that the wireless router supports Bonjour.
128 Chapter 6 Solve problems
The printer does not print after the wireless configuration completes
Resolve issues between your computer and the printer.
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
Verify that a firewall is not interfering with wireless communication.
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure that you
allow the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
Verify that the printer and network settings are correct.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Cannot connect more computers to the wireless printer
Complete the following steps to solve connection issues.
1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The printer does not print after the wireless configuration completes 129
The network does not appear in the wireless networks list
Follow these steps when the network does not appear in the wireless network list on your computer or
mobile device.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network. Make sure the
router/access point is advertising the SSID by checking for its SSID in the available networks seen
by your mobile device.
The wireless network is not functioning
Complete the following steps to ensure that the network is functioning correctly.
1. For printers that do not support simultaneous wired and wireless connections, make sure that the
network cable is disconnected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt
radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the
network.
130 Chapter 6 Solve problems
Service and supportA
HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet Enterprise M406, M407 One-year, next-business day, onsite warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
support.hp.com to learn about HP award-winning service and support options in your region.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded
products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized
distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and
accessories will be free from defects in materials and workmanship after the date of purchase, for
the period specified above. If HP receives notice of such defects during the warranty period, HP will, at
its option, either repair or replace products which prove to be defective. Replacement products may be
either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental specifications for the product, or (e)
improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states
or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country/region to country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
Service and support 131
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address
of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as
follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip,
Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to
a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire
six years from delivery of goods for products purchased in England or Wales and five years
from delivery of goods for products purchased in Scotland. However various factors may impact
your eligibility to receive these rights. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under the legal guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller
in relation to nonconformity of goods with the contract of sale. However various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by HP Care Pack. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under the legal guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by the HP Limited Warranty. For further information, please consult the following
link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under two-year legal guarantee.
132 Appendix A Service and support
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen
Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum.
Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab. Die
Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie
eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website:
Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website
des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie
eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob
sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den
jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les
coordonnées de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc,
L-8308 Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous
disposez au titre des garanties légales applicables dont le bénéfice est soumis à des conditions
spécifiques. Vos droits en tant que consommateur au titre de la garantie légale de conformité
mentionnée aux articles L. 211-4 à L. 211-13 du Code de la Consommation et de celle relatives aux
défauts de la chose vendue, dans les conditions prévues aux articles 1641 à 1648 et 2232 du Code
de Commerce ne sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus
amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur
(www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens des
consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie
limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant
lors de la délivrance.
Austria, Belgium, Germany, and Luxemburg 133
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage
ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa
responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées
à l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques
faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou
l'étiquetage;
2° Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à
tout usage spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier
a accepté ».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du
bien ».
Garantie des vices cachés
Article 1641 du Code Civil :
« Le vendeur est tenu de la garantie à raison des défauts cachés de la chose
vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que
l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément
des droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat
de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits.
Vos droits en tant que consommateur au titre de ces garanties ne sont en aucune façon limités ou
affectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant:
Garanties légales accordées au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également
consulter le site Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le
droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours
d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono
indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia
limitata HP nel vostro Paese:
Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti
dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al
134 Appendix A Service and support
contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare
di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo
limitati, né modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare
il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web
dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un
servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la
garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre
y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial
adicional del fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las
Rozas, E-28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la
que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa;
sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha
garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno
los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el
siguiente enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros europeos
de los consumidores (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la
Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab,
der er ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti
fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan
dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses
eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få
yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De
Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på
service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale
selskap innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,
hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var
ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt
mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer
informasjon, kan du klikke på følgende kobling: Juridisk garanti for forbruker (
www.hp.com/go/eu-legal)
eller du kan besøke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/
Spain 135
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge
å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress
till det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års
garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika
faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter
varken begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om
du följer denna länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till
European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt
HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a
morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os
seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos
decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do
produto e constante do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua
elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não
são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte
a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede
dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Os consumidores têm o direito de escolher se pretendem
reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma
garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο
η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα
των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη
εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση
καταναλωτή (
www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών
Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
136 Appendix A Service and support
ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα
πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít.
Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és
címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek
a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt
eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban
foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy
ezek a jogok Önt megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi
Tájékoztató Fogyasztóknak (www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói
Központok webhelyét (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos
igényüket a HP korlátozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság,
illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům
na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš
nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP
žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte
kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně
můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotřebitelé mají právo se
rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené
dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov
voči predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa
predmetnej zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych
faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné
práva zákazníka, ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení:
Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu
európskych zákazníckych stredísk (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci
Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.
Hungary 137
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy
Krajowego Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326,
GIOŚ E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących
nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru
z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne
czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani
na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja
prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić stronę internetową
Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do możliwosci
skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и
адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка
в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права
за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки
това, различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да
потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd
District, Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani
oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi
factori pot avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale
ale consumatorului nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii
suplimentare consultaţi următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/
eu-legal) sau puteți accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să
138 Appendix A Service and support
aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției
legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het
adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in
uw land is als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie
voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een
gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen
diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De
wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de
Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie
van de consument (www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten
Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de Beperkte
Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on
oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov
poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217
Meyrin, Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje
pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje
strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo
povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih
središč za potrošnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu
z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo.
Belgium and the Netherlands 139
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori
mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne
utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi:
Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih
potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP
ograničenog jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz
pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma
līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā
veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju,
izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju
tiesību aizsardzības centra tīmekļa vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa
nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai,
tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija
niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite
paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos
vartotojų centro internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal
HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
140 Appendix A Service and support
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile,
juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie
jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija
seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/
eu-legal) või võite külastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta
soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid.
HP's Premium Protection Warranty: LaserJet toner cartridge
limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
outside of the published environmental specifications for the printer product or (c) exhibit wear from
ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Long life consumable and maintenance kit limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship until the earlier of a)
the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.
Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty,
from the last purchase date.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of
the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement 141
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However,
if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message
indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to
resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of
the product.
In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the toner
cartridge was last used, the number of pages printed using the toner cartridge, the page coverage,
the printing modes used, any printing errors that might have occurred, and the product model. This
information helps HP design future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used
to identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and
recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are
read and studied in order to improve future HP products. HP partners who assist in recycling this toner
cartridge might have access to this data, as well.
142 Appendix A Service and support
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement
("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP")
that governs your use of the Sign-In Once application installed on or made available by HP for use with
your printing device (the “Software”).
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING
THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO
UNINSTALL THE PRODUCT FROM YOUR DEVICE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR
TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT
CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO
THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY
RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA
IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION
ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and
conditions of this EULA. In the case you are representing an entity or organization, the same terms
and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the
Software on the devices of your respective entity or organization.
a. Use. You may use one copy of the Software on your device for the purpose of accessing and
using the Software. You may not separate component parts of the Software for use on more
than one device. You do not have the right to distribute the Software, nor do you have the right
to modify the Software or disable any licensing or control feature of the Software. You may
load the Software into the temporary memory (RAM)of your device for purposes of using the
Software.
b. Storage. You may copy the Software into the local memory or storage device of your device.
c. Copying. You may make archival or back-up copies of the Software, provided the copy contains
all of the original Software's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the
Software which constitutes non-proprietary HP software or software provided under public
license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the
software license agreement or other documentation accompanying such Freeware at the time
of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.
2. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the original
Software identified by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility.
End User License Agreement 143
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conflict between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software may make a one-time transfer of the Software to
another end user. Any transfer must include all component parts, media, printed materials, this
EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect
transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of the Software, your license is
automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial
timesharing or bureau use. You may not sublicense, assign or transfer the license or Software
except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international
treaty provisions. You shall not remove any product identification, copyright notices or proprietary
restrictions from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble
the Software, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.
8. ACCOUNT SET-UP.
a. You must register and establish an account on HP ID in order to use the Software. It is your
responsibility to obtain and maintain all equipment, services and software needed for access to
and use of the HP ID account, any applications linked via this Software, and your device(s), as
well as paying any applicable charges.
b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF
ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP
immediately of any unauthorized use of your HP ID account or any other breach of security
related to this Software or the device(s) it is installed on.
9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses,
and/or other authentication information used by you to access HP ID and the various applications
connected via this Software. HP may use this data to optimize Software performance based on user
preferences, provide support and maintenance, and assure security and software integrity. You can
read more about the data collection in the sections titled “What Data We Collect” and “How We Use
Data” in the HP Privacy Statement.
144 Appendix A Service and support
10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND
HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-
INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT
THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the above disclaimer may
not apply to you in its entirety.
11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur,
the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive
remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you
separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN
ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN
CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under HP's standard commercial license.
13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United
States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly
or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws,
including, without limitation, nuclear, chemical, or biological weapons proliferation.
14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority
in your state of residence and, if applicable, you are duly authorized by your employer to enter into
this contract.
15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.
16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software,
this EULA (including any addendum or amendment to this EULA which is included with the
HP Product) is the entire agreement between you and HP relating to the Software and it supersedes
all prior or contemporaneous oral or written communications, proposals and representations with
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of
any HP policies or programs for support services conflict with the terms of this EULA, the terms of
this EULA shall control.
17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of
certain statutory rights and remedies under consumer legislation in respect of which HP’s liability
cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the
meaning of relevant consumer legislation in your country, state or territory, the provisions of this
EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read
subject to applicable law and apply only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the
‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then
despite any other provision of this EULA:
End User License Agreement 145
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer
Law, including that goods will be of acceptable quality and services will be supplied with due
care and skill. You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the Software
repaired or replaced if it is not of acceptable quality and the failure does not amount to a major
failure
b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee,
warranty or other term or condition implied or imposed by the Australian Consumer Law which
cannot be lawfully excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in addition to other
rights and remedies available to you under the Australian Consumer Law. Your rights under the
Australian Consumer Law prevail to the extent that they are inconsistent with any limitations
contained in the express warranty.
The Software may be capable of retaining user-generated data. HP hereby provides you with
notice that if HP repairs your Software, that repair may result in the loss of that data. To the
full extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in
respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above
remedies, please contact HP:
Table A-1
HP PPS Australia Pty Ltd
Building F, 1 Homebush Bay
Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278
1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most
current customer service options.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing
the Software or warranty and support services for the Software which are not of a kind ordinarily
acquired for personal, domestic or household use or consumption, then despite any other provision
of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or
the supply of equivalent software; repair of the Software; payment of the costs of replacing the
Software or of acquiring equivalent software; or payment of the costs of having the Software
repaired; and
c. otherwise, to the maximum extent permitted by law.
146 Appendix A Service and support
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be
excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means
a transaction involving a person who is purchasing goods for personal, domestic or household
use or consumption and not for the purpose of a business. New Zealand consumers who are
purchasing goods for personal, domestic or household use or consumption and not for the purpose
of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure
and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as
defined above) may recover the costs of returning the product to the place of purchase if there
is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the
New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
Where any supply of products or services is for business purposes, you agree that the Consumer
Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is
fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names
mentioned herein may be trademarks of their respective companies. To the extent permitted by
applicable law, the only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable
for technical or editorial errors or omissions contained herein.
Version: April 2019
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly
to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Customer self-repair warranty service 147
Environmental product stewardship
program
B
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has
been designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized
protocol* and when these emissions data are applied to an anticipated high-use scenario in an office
workspace**, HP has determined there is no appreciable amount of ozone generated during printing and
the levels are well within current indoor air quality standards and guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; DE-UZ 205 – BAM January, 2018
** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a
ventilation rate of 0.68 air changes per hour with HP printing supplies
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources
and saves money without affecting the high performance of this product. HP printing and imaging
equipment marked with the ENERGY STAR
®
logo is qualified to the U.S. Environmental Protection
Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on
ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend
the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the
mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the print cartridge.
Environmental product stewardship program 149
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one
page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve
resources and paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where
materials are separated and refined for use as raw material in new Original HP cartridges and everyday
products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and
HP never refills or resells Original HP cartridges.
To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your
country/region for information on how to return HP printing supplies. Multi-lingual program information
and instructions are also included in every new HP LaserJet print cartridge package.
1
Program availability varies. For more information, visit
www.hp.com/recycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper
meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide
. This product is
suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a:
● Poly-carbonmonofluoride lithium (BR type) or
● Manganese dioxide lithium (CR type)
battery that may require special handling at end-of-life.
NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See
http://dtsc.ca.gov/hazardouswaste/perchlorate.
Weight: ~3 g
Location: On motherboard
150 Appendix B Environmental product stewardship program
User Removable: No
廢電池請回收
For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities
or the Electronics Industries Alliance: http://www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated
collection point for the recycling of waste electrical and electronic equipment. For more information,
please contact your household waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.
Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,
ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil
deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o
infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento
comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar
Disposal of waste equipment by users (EU, UK, and India) 151
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of
the European Parliament and the Council). A chemical information report for this product can be found
at: www.hp.com/go/reach.
Product Power Data per European Union Commission
Regulation 1275/2008 and the UK Relevant Statutory
Requirements
For product power data, including the power consumption of the product in networked standby if all
wired network ports are connected and all wireless network ports are activated, please refer to section
P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for
printer, fax, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及 能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。 根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。 此数据表示为每周千瓦时 (kWh)。
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而 得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规格的详细信息，请参阅 GB21521 标准的当前版本。
152 Appendix B Environmental product stewardship program
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding
0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in
Schedule 2 of the Rule.
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Restriction on Hazardous Substances statement (India) 153
Substances Table (China)
CHR-LJ-PK-SF-02
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that
helps identify greener electronics equipment. For more information on EPEAT go to
www.epeat.net.
154 Appendix B Environmental product stewardship program
For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/
environment/pdf/epeat_printers.pdf.
Substances Table (Taiwan)
TWR-LJ-SF-02
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Substances Table (Taiwan) 155
Regulatory informationC
Regulatory statements
Regulatory model identification numbers
For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory
model numbers should not be confused with marketing names or product numbers.
Product model number Regulatory model number
HP LaserJet Enterprise M406, M407 BOISB-1900-00
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU
Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive
2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS
Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards.
The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/
certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be
found on the regulatory label.)
The point of contact for regulatory matters is: Email techr[email protected]
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
The product meets the requirements of EN 55032 and its equivalent UK/BS EN standard, in which case
the following applies: 'Warning – This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate measures.’
Regulatory information 157
FCC regulations
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(A)/NMB-3(A)
VCCI statement (Japan)
VCCI 32-1 規定適合の場合
EMC statement (Korea)
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Ꮩℱᆌℱ⺙ᩡ⳹ኬᕋ⁰ݠݠᆌᩌ
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$ܹݠݠ
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EMC statement (China)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
158 Appendix C Regulatory information
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
Power cord statement (Japan)
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted
inside the device is completely confined within protective housings and external covers, the laser beam
cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: techregshelp@hp.com or Telephone contact: +1 (650) 857-1501
Laser statement for Finland
Luokan 1 laserlaite
HP LaserJet Enterprise M406, M407, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Enterprise M406, M407 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia
kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän
Power cord statement (Japan) 159
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
160 Appendix C Regulatory information
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
EMI statement (Taiwan)
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) 161
Product stability
Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper tray when closing.
All trays must be closed when moving the printer.
162 Appendix C Regulatory information
Index
Symbols/Numerics
550-sheet paper trays
part numbers 29
550-sheet tray
jams 97
550-sheet trays
jams 82
A
accessories
ordering 29
part numbers 29
acoustic specifications 12
AirPrint 51, 53
alternative letterhead mode 21,
25
Android devices
printing from 51, 53
anticounterfeit supplies 131, 142
B
batteries included 149, 150
bin, output
locating 2
Bonjour
identifying 57
browser requirements
HP embedded Web Server 57
HP Embedded Web Server 57
C
Cancel button
locating 4
cartridge
order numbers 37
replacing 36, 38
cartridge policy 31, 32
cartridge protection 31, 34
cartridges
non-HP 131, 142
recycling 149, 150
warranty 131, 141
checklist
wireless connectivity 127, 128
cleaning
paper path 114
control panel
help 72
locating 2
locating features 4
control panel buttons
locating 4
copy settings
HP Embedded Web Server 57,
58
counterfeit supplies 131, 142
covers, locating 3
customer support
online 131, 147
D
default gateway, setting 65
deleting
stored jobs 48, 50
digital send settings
HP Embedded Web Server 57,
58
dimensions, printer 10
disposal, end-of-life 149, 150
document feeder
paper-feeding problems 76
double-sided printing
Mac 45
Windows 42
duplex printing
Mac 45
duplex printing (double-sided)
settings (Windows) 42
Windows 42
duplexer
clear jams 108
jams 82
duplexing
manually (Mac) 45
manually (Windows) 42
E
easy-access USB printing 53
EconoMode setting 114
electronic hardware
recycling 149, 151
Embedded Web Server
changing network settings 65
changing printer name 65
opening 65
Embedded Web Server (EWS)
assigning passwords 68
features 57
network connection 57
end-of-life disposal 149, 150
energy use, optimizing 69
envelopes, loading 25
envelopes, orientation 25
environmental stewardship
program 149
error message
help 72
Eurasian conformity 157, 161
Explorer, versions supported
HP Embedded Web Server 57
F
fax settings
HP Embedded Web Server 57,
58
FCC regulations 157, 158
Finnish laser safety
statement 157, 159
fraud Web site 131, 142
fuser
jams 105
G
gateway, setting default 65
general configuration
HP Embedded Web Server 57,
58, 60
genuine HP cartridges 31, 32
H
hard disks
encrypted 68, 69
hardware recycling, Brazil 149, 151
help, control panel 72
HP Customer Care 131, 147
HP Embedded Web Server
changing network settings 65
changing printer name 65
copy settings 57, 58
digital send settings 57, 58
Index 163
fax settings 57, 58
general configuration 57, 58,
60
HP Web Services 57, 58, 63
information pages 57-59
network settings 57, 58, 63
opening 65
other links list 57, 58, 61
print settings 57, 58, 61
scan settings 57, 58
security settings 57, 58, 62
supplies 61
troubleshooting tools 57, 58,
61
HP Embedded Web Server (EWS)
features 57
network connection 57
HP ePrint 51
HP ePrint software 51
HP fraud Web site 131, 142
HP Web Jetadmin 71
HP Web Services
enabling 57, 58, 63
I
image quality
check toner cartridge
status 114
check toner-cartridge
status 115
information pages
HP Embedded Web
Server 57-59
interface ports
locating 3
Internet Explorer, versions
supported
HP Embedded Web Server 57
IP Security 68, 69
IPsec 68, 69
IPv4 address 65
IPv6 address 65
J
jams
550-sheet tray 97
550-sheet trays 82
auto-navigation 83
causes of 83
duplexer 82, 108
fuser 105
locations 82
output bin 82, 111
Top cover 101
Tray 1 82, 84
Tray 2 82, 88
Tray 3 97
Japanese VCCI statement 157,
158
Jetadmin, HP Web 71
jobs, stored
creating (Windows) 48
deleting 48, 50
Mac settings 48
printing 48
K
keypad
locating 2
Korean EMC statement 157, 158
L
label
orientation 27
labels
printing (Windows) 42
printing on 27
labels, loading 27
laser safety statements 157, 159
license, software 131, 143
loading
paper in Tray 1 14
paper in Tray 2 18
paper in Tray 3 22
lock
formatter 68, 69
M
Mac driver settings
Job Storage 48
managing network 65
managing the printer
overview 57
manual duplex
Mac 45
Windows 42
material restrictions 149, 150
Material Safety Data Sheet
(MSDS) 149, 154
memory
included 7
memory chip (toner)
locating 36, 37
memory chip, toner cartridge
description 131, 142
mercury-free product 149, 150
minimum system requirements
macOS 8
Windows 8
mobile printing
Android devices 51, 53
mobile printing, software
supported 9
multiple pages per sheet
printing (Mac) 45
printing (Windows) 42
N
Near Field Communication
printing 51
Netscape Navigator, versions
supported
HP embedded Web Server 57
HP Embedded Web Server 57
network
printer name, changing 65
settings, changing 65
settings, viewing 65
network duplex settings,
changing 65
network link speed settings,
changing 65
network port
locating 3
network settings
HP Embedded Web Server 57,
58, 63
networks
default gateway 65
HP Web Jetadmin 71
IPv4 address 65
IPv6 address 65
subnet mask 65
supported 7
NFC connect and print 51
non-HP supplies 131, 142
O
OK button
locating 4
on/off button
locating 2
online support 131, 147
operating systems, supported 8
ordering
supplies and accessories 29
other links list
HP Embedded Web Server 57,
58, 61
164 Index
output bin
clear jams 82, 111
locating 2
P
pages per minute 7
pages per sheet
selecting (Mac) 45
selecting (Windows) 42
paper
jams 82, 83
loading Tray 1 14
loading Tray 2 18
loading Tray 3 22
selecting 114, 117
Tray 1 orientation 14, 17
Tray 2 orientation 18, 20
Tray 3 22
Tray 3 orientation 24
paper jams
550-sheet tray 97
550-sheet trays 82
duplexer 82, 108
fuser 105
locations 82
output bin 82, 111
Top cover 101
Tray 1 82, 84
Tray 2 82, 88
Tray 3 97
paper pickup problems
solving 76, 79
paper trays
overview 14
part numbers 29
paper type
selecting (Windows) 42
paper types
selecting (Mac) 45
paper, ordering 29
part numbers
accessories 29
replacement parts 31
supplies 29, 31
toner cartridge 29
potential shock hazard 2
power
consumption 12
power connection
locating 3
power switch
locating 2
power usage 69
print drivers
Linux 8
macOS 8
UNIX 8
Windows 8
print media
loading in Tray 1 14
print on both sides
Mac 45
manually, Windows 42
Windows 42
print settings
HP Embedded Web Server 57,
58, 61
printer
overview 1
printing
from USB storage
accessories 53
overview 42
stored jobs 48
printing on both sides
settings (Windows) 42
private printing 48
product number
locating 3
protect cartridges 31, 34
R
recycling 149, 150
electronic hardware 149, 151
replacement parts
part numbers 31
replacing
toner cartridge 36, 38
reset factory settings 73
S
safety statements 157, 159
scan settings
HP Embedded Web Server 57,
58
security
encrypted hard disk 68, 69
security settings
HP Embedded Web Server 57,
58, 62
serial number
locating 3
settings
reset to factory (default)
settings 73
sleep delay
setting 69
software
software license
agreement 131, 143
special paper
printing (Windows) 42
speed, optimizing 69
storage, job
Mac settings 48
store print jobs 48
stored jobs
creating (Mac) 48
creating (Windows) 48
deleting 48, 50
printing 48
storing jobs
with Windows 48
subnet mask 65
supplies
counterfeit 131, 142
HP Embedded Web Server 61
low threshold settings 74
non-HP 131, 142
ordering 29
part numbers 29, 31
recycling 149, 150
replacing toner cartridge 36,
38
using when low 74
support
online 131, 147
supported operating systems 8
system requirements
HP Embedded Web Server 57
T
Taiwan EMI statement 157, 161
TCP/IP
manually configuring IPv4
parameters 65
manually configuring IPv6
parameters 65
technical support
online 131, 147
toner cartridge
components 36, 37
low threshold settings 74
order numbers 37
part numbers 29
replacing 36, 38
using when low 74
toner cartridges
memory chips 131, 142
non-HP 131, 142
recycling 149, 150
Index 165
See
toner cartridges
warranty 131, 141
Top covers
jams 101
transparencies
printing (Windows) 42
Tray 1
jams 82, 84
loading envelopes 25
paper orientation 14, 17
Tray 2
jams 82, 88
loading 18
paper orientation 18, 20
Tray 3
jams 97
loading 22
paper orientation 22, 24
trays
capacity 7
included 7
locating 2
use alternative letterhead
mode 21, 25
troubleshooting
check toner cartridge
status 114
check toner-cartridge
status 115
jams 82, 83
network problems 126
overview 72
paper feed problems 76
wired network 126
wireless network 127
troubleshooting tools
HP Embedded Web Server 57,
58, 61
two-sided printing
settings (Windows) 42
U
USB port
enabling 53-55
USB storage accessories
printing from 53
W
warning message
help 72
warranty
customer self repair 131, 147
license 131, 143
product 131
toner cartridges 131, 141
waste disposal 149, 151
web browser requirements
HP Embedded Web Server 57
Web sites
customer support 131, 147
fraud reports 131, 142
Material Safety Data Sheet
(MSDS) 149, 154
websites
HP Web Jetadmin,
downloading 71
weight, printer 10
Wi-Fi Direct Print 9, 51
wireless network
troubleshooting 127
wireless network
interference 127, 130
166 Index
