HP ENVY Photo 7100 All-in-One series
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started ................................................................................................................................................... 2
Accessibility ............................................................................................................................................................................... 3
HP EcoSolutions (HP and the Environment) ......................................................................................................................... 4
Printer parts .............................................................................................................................................................................. 7
Control panel and status lights .............................................................................................................................................. 9
Paper basics ............................................................................................................................................................................ 12
Load paper .............................................................................................................................................................................. 15
Load original ........................................................................................................................................................................... 20
Update the printer .................................................................................................................................................................. 21
Open the HP printer software (Windows) .......................................................................................................................... 22
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ................... 23
Turn the printer o ................................................................................................................................................................. 24
3 Print ........................................................................................................................................................... 25
Print using the HP Smart app ............................................................................................................................................... 26
Print documents using HP printer software ...................................................................................................................... 27
Print photos using HP printer software .............................................................................................................................. 28
Print on envelopes ................................................................................................................................................................. 30
Print on both sides (duplexing) ............................................................................................................................................ 32
Print using the maximum dpi ............................................................................................................................................... 33
Print from apps on mobile devices ..................................................................................................................................... 35
Tips for successful printing ................................................................................................................................................... 36
4 Copy and scan .............................................................................................................................................. 39
Copy .......................................................................................................................................................................................... 40
Scan .......................................................................................................................................................................................... 41
Tips for copy and scan success ............................................................................................................................................ 48
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5 Web Services ............................................................................................................................................... 49
What are Web Services? ........................................................................................................................................................ 50
Set up Web Services .............................................................................................................................................................. 51
Use Web Services ................................................................................................................................................................... 53
Remove Web Services ........................................................................................................................................................... 55
6 Work with cartridges ................................................................................................................................... 56
Information on cartridges and the printhead .................................................................................................................... 57
Check the estimated ink levels ............................................................................................................................................ 58
Replace the cartridges .......................................................................................................................................................... 59
Order cartridges ..................................................................................................................................................................... 61
Use single-cartridge mode ................................................................................................................................................... 62
Store printing supplies .......................................................................................................................................................... 63
Cartridge warranty information ........................................................................................................................................... 64
7 Network setup ............................................................................................................................................. 65
Set up the printer for wireless communication ................................................................................................................. 66
Change network settings ...................................................................................................................................................... 70
Use Wi-Fi Direct ...................................................................................................................................................................... 72
8 Printer management tools ........................................................................................................................... 75
The HP Smart app .................................................................................................................................................................. 76
Toolbox (Windows) ................................................................................................................................................................. 76
HP Utility (OS X and macOS) ................................................................................................................................................. 78
Embedded web server .......................................................................................................................................................... 79
9 Solve a problem ........................................................................................................................................... 82
Jams and paper-feed issues ................................................................................................................................................. 83
Cartridge issues ...................................................................................................................................................................... 88
Printing issues ........................................................................................................................................................................ 90
Copy issues .............................................................................................................................................................................. 99
Scan issues ........................................................................................................................................................................... 100
Network and connection issues ........................................................................................................................................ 101
Printer hardware issues ...................................................................................................................................................... 103
Get help from the printer control panel ........................................................................................................................... 104
Get help from the HP Smart app ....................................................................................................................................... 105
Understand printer reports ................................................................................................................................................ 106
Solve problems using Web Services ................................................................................................................................. 108
Maintain the printer ............................................................................................................................................................. 109
Restore original factory defaults and settings ................................................................................................................ 111
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HP support ............................................................................................................................................................................ 113
Appendix A Technical information ................................................................................................................. 115
HP Company notices ........................................................................................................................................................... 116
Specications ........................................................................................................................................................................ 117
Regulatory notices ............................................................................................................................................................... 119
Environmental product stewardship program ................................................................................................................ 126
Index ........................................................................................................................................................... 133
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vi ENWW
2 Get started
This section contains the following topics:
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Printer parts
●
Control panel and status lights
●
Paper basics
●
Load paper
●
Load original
●
Update the printer
●
Open the HP printer software (Windows)
●
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
●
Turn the printer o
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Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by using
your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind,
colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate
action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard commands.
The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and
MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with
limited strength and reach.
Support
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website
(www.hp.com/accessibility).
For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility.
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HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly
—at home or in the oce.
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●
Manage Power
●
Quiet Mode
●
Optimize Printing Supplies
Manage Power
Use Sleep Mode and Auto-o to conserve electricity.
●
Sleep mode
●
Auto- o
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after
ve minutes of inactivity.
You can set up the printer to enter sleep mode after some time of inactivity or through pressing (the Power
button).
To enter sleep mode after some time of inactivity
Use the following instructions to change the period of inactivity before the printer sleeps.
1. From the printer control panel, do one of the following.
● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch .
● Touch or swipe down the tab at the top of the screen to open the Dashboard, touch , and then
touch Power Management.
2. Touch Sleep Mode, and then touch the desired option.
NOTE: The printer will enter sleep mode when the selected time of inactivity is reached.
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To enter sleep mode through pressing (the Power button)
You can make the printer enter sleep mode directly by pressing (the Power button).
1. Touch , and then touch Power Management.
2. Touch Power Button, and then select Enters Sleep Mode.
3. Press (the Power button) located on the front left side of the printer to make the printer enter the
sleep mode.
NOTE: The printer will enter sleep mode 5 seconds after you press (the Power button). During this
period, you can press (the Power button) again to make the printer enter sleep mode immediately.
Auto- o
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer
o completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending on
printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after
5 minutes of inactivity to help reduce energy use
● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct
capability, or is not using these capabilities.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with
fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
CAUTION:
Always turn the printer o properly, using (the Power button) located on the front left side of
the printer.
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation print
quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode
is o by default.
NOTE: Quiet Mode does not work if you print photos or envelopes.
To turn on Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Turn on Quiet Mode .
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To turn on Quiet Mode while the printer is printing
▲ On the printing screen, touch (Quiet Mode) to turn it on.
NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print job.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Quiet Mode .
3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the printer software (OS X and macOS)
1. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
2. Select the printer.
3. Click Quiet Mode .
4. Select On or O .
5. Click Apply Now.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded web server.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode , and then select On or O .
4. Click Apply.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
● Optimize paper usage by printing on both sides of the paper.
● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
● Recycle used original HP cartridges through HP Planet Partners. For more information, visit www.hp.com/
recycle.
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Printer parts
Front view
Figure 2-1 Front and top views of HP ENVY Photo 7100 All-in-One series
Feature Description
1 Lid
2 Lid-backing
3 Scanner glass
4 Printer model name
5 Cartridge access door
6 Memory device area
7 Cartridge access area
8 cartridges
9 Photo tray
10 On button (also referred to as the Power button)
11 Control panel
12 Output tray
13 Color graphics display (also referred to as the display)
14 Output tray extender (also referred to as the tray extender)
15 Memory card slot
16 Memory device light
17 Paper tray
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Printing supplies area
Feature Description
1 Cartridge access door
2 Printhead
3 Cartridges
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time.
Back view
Figure 2-2 Rear view of HP ENVY Photo 7100 All-in-One series
Feature Description
1 Rear USB port
2 Power connection. Use only the power cord supplied by HP.
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Control panel and status lights
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
Label Name and Description
1 Power button: Turns the printer on or o.
2 Back button: Returns to the previous screen.
3 Help button: Opens the Help menu for the current operation.
4 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.
5 Control panel display: Touch the screen to select menu options, or scroll through the menu items.
6 Wireless light: Indicates the status of the printer wireless connection.
● Solid blue light indicates that wireless connection has been established and you can print.
● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within
the range of wireless signal.
● Fast blinking light indicates wireless error. Refer to the message on the printer display.
● If wireless is turned o, the wireless light is o and the display screen shows Wireless O.
Control panel display icons
Icon Purpose
Copy : Opens the Copy menu where you can select a copy type or change the copy settings.
Scan : Opens the Scan menu where you can select a destination for your scan.
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Icon Purpose
Apps : Access the apps from your printer.
Photo : Opens the Photo menu where you can view and print photos.
Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.
Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
HP ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint
settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and display
the Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless
settings. You can also print a wireless test report, helping diagnose network connection issues.
ECO icon: Displays a screen where you can congure some of the printer environmental features.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum
expected ink level.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink
warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until the print quality becomes unacceptable.
Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in computer.
For more information about these tools, see Printer management tools.
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To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1. From the control panel display, select a function tab, touch and slide your nger across the screen, and
then touch the icon to select the desired function.
2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch the
setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
( Setup ).
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
TIP:
Touch (Home) to return to the Home screen.
Dashboard
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
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Paper basics
The printer is designed to work well with most types of oce paper. It is best to test a variety of print paper types
before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for
more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability
and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry
faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type of
project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
● HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium
Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right o the
printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), and 5 x 7
inches (13 x 18 cm) in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or
gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional
results with professional quality and durability.
● HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists water,
smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store-processed
photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5
x 7 inches). It is acid-free for longer lasting documents.
● HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
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Business documents
● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120g Matte
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters.
It is heavyweight for an impressive look and feel.
● HP Brochure Paper Glossy or HP Professional Paper Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
● HP Brochure Paper Matte or HP Professional Paper Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid
colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided
color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
● HP Oce Paper
HP Oce Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
Order HP paper supplies
The printer is designed to work well with most types of oce paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers
with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and
produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look
for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
● Load only one type and one size of paper at a time into a tray or document feeder.
● Make sure the paper is loaded correctly when loading from the input tray or document feeder.
ENWW Paper basics 13
● Do not overload the tray or document feeder.
● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
● Multipart forms
● Media that is damaged, curled, or wrinkled
● Media with cutouts or perforations
● Media that is heavily textured, embossed, or does not accept ink well
● Media that is too lightweight or stretches easily
● Media that contains staples or clips
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Load paper
Select a paper size to continue.
To load small-size paper
1. Pull out the photo tray.
Slide the paper-width guides outward, and then remove any previously loaded media.
If you do not see the photo tray, remove the output tray from the printer.
2. Load paper.
● Insert a stack of photo paper into the photo tray print side down.
● Slide the photo paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the photo tray back in.
4. Change or retain the paper settings on the printer display.
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5. Pull out the output tray extension.
To load full-size paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load paper.
● Insert a stack of paper into the paper tray with the short edge forward and the print side down.
● Slide the paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
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5. Pull out the output tray extension.
To load panorama photo paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load paper.
● Insert a stack of panorama photo paper into the paper tray print side down.
● Slide the photo paper forward until it stops.
● Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
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5. Pull out the output tray extension.
To load envelopes
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load envelopes
● Insert one or more envelopes in the center of the paper tray. The print side should face down. Load
envelopes according to the graphic.
● Slide a stack of envelopes inward until it stops.
● Slide the paper-width guides inward against the stack of envelopes until they stop.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
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5. Pull out the output tray extension.
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Load original
To load original on the scanner glass
1. Lift the scanner lid.
2
. Load the original print side down on the right front corner of the glass.
3. Close the scanner lid.
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Update the printer
By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically
checks for updates.
To update the printer using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( Setup )
2. Touch Printer Maintenance .
3. Touch Update the Printer .
4. Touch Check for Printer Updates Now.
To enable the printer to automatically check for updates
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
( Setup ).
2. Touch Printer Maintenance.
3. Touch Update the Printer.
4. Touch Printer Update Options.
5. Select Install Automatically (Recommended) or Alert When Available.
To update the printer using the embedded web server
1. Open the EWS.
For more information, see Embedded web server.
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions
to set up a proxy server. If you do not have the details, contact your network administrator or the person who set
up the network.
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Open the HP printer software (Windows)
You can use the HP printer software to congure the printer settings, check estimated ink levels, order printing
supplies, maintain the printer, resolve printing issues, and more. More information about the available printer
software options is provided throughout this guide.
After installing the HP printer software, depending on your operating system, do one of the following:
NOTE: If you are using HP Smart app instead of the printer software, see Use the HP Smart app to print, scan,
and troubleshoot from an iOS, Android, or Windows 10 device
● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon
with the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer name.
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Use the HP Smart app to print, scan, and troubleshoot from an
iOS, Android, or Windows 10 device
HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage
your HP printer. You can share documents and images through email, text messages, and popular cloud and
social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP
printers, as well as monitor and order supplies.
NOTE: The HP Smart app might not be available in all languages. Some features might not be available with all
printer models.
To install the HP Smart app
▲ The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your device,
go to 123.hp.com and follow the onscreen instructions to access your device’s app store.
To open the HP Smart app on a Windows 10 computer
▲ After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from the
app list.
Connect to your printer
▲ Make sure that your device is connected to the same network as the printer. Then HP Smart will
automatically detect the printer.
Get more information about the HP Smart app
For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app,
Scan using the HP Smart app and Get help from the HP Smart app .
For more information about using HP Smart for printing, scanning, accessing printer features, and
troubleshooting issues, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows: www.hp.com/go/hpsmartwin-help
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Turn the printer o
Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the
power cord or turning o a power strip.
CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.
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3 Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specic types of paper, or use special features.
This section contains the following topics:
●
Print using the HP Smart app
●
Print documents using HP printer software
●
Print photos using HP printer software
●
Print on envelopes
●
Print on both sides (duplexing)
●
Print using the maximum dpi
●
Print from apps on mobile devices
●
Tips for successful printing
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Print using the HP Smart app
This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows
10 device. For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows: www.hp.com/go/hpsmartwin-help
To print from a Windows 10 device
1. Load paper in the input tray. For more information, see Load paper.
2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an
iOS, Android, or Windows 10 device.
3. On the HP Smart Home screen, make sure your printer is selected.
TIP: If you want to select a dierent printer, click or tap the Printer icon on the toolbar at the left side of
the screen, and then select Select a Dierent Printer to view all available printers.
4. At the bottom of the Home screen, click or tap Print.
5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.
Select Print Document, locate a PDF document you want to print, and then click or tap Print.
6. Select the appropriate options. To view more settings, click or tap More settings. For more information
about printing settings, see Tips for successful printing.
7. Click or tap Print to begin printing.
To print from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.
3. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos and
documents from your device, cloud storage, or social media sites.
4. Select the photo or document you want to print.
5. Tap Print.
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Print documents using HP printer software
To print documents (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper
size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print documents (OS X and macOS)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
● Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
● Select the orientation.
● Enter the scaling percentage.
4. Click Print.
ENWW Print documents using HP printer software 27
Print photos using HP printer software
Make sure photo paper is loaded into the photo tray.
To print a photo from the computer (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper
size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper so
it does not start to curl, which could reduce the quality of your printout.
To print a photo from the computer (OS X and macOS)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
● Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.
● Select the orientation.
4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
● Paper Type: The appropriate photo paper type
● Quality: Select the option that provides the best quality or maximum dpi.
● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.
28 Chapter 3 Print ENWW
– O: applies no changes to the image.
– On: automatically focuses the image; moderately adjusts image sharpness.
5. Select any other print settings you want, and then click Print.
To print photos from a memory device
1. On the printer display, touch Photo, and then select a photo type that you want to print.
2. Insert a memory device into the slot.
3. Follow the on-screen steps to set properties, select the photos you want to print, and touch Continue.
4. Touch (Edit) to change brightness, crop, or rotate the selected photo, or touch (Print Settings) to
set properties.
5. Touch Continue and preview the selected photo.
6. Touch Print to begin printing.
ENWW Print photos using HP printer software 29
Print on envelopes
Avoid envelopes with the following characteristics:
● Very slick nish
● Self-stick adhesives, clasps, or windows
● Thick, irregular, or curled edges
● Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the software
program you are using.
To print envelopes (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper
size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print envelopes (OS X and macOS)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Select the appropriate envelope size from the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
30 Chapter 3 Print ENWW
4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain
Paper.
5. Click Print.
ENWW Print on envelopes 31
Print on both sides (duplexing)
To print on both sides of the paper (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. On the Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Select an
option from the Print On Both Sides drop-down list.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper
size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print on both sides of the paper (OS X and macOS)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Layout from the pop-up menu.
3. Choose the type of binding you want for your two-sided pages, and then click Print.
32 Chapter 3 Print ENWW
Print using the maximum dpi
Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
To print in maximum dpi mode (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
Windows 10, Windows 8.1, and Windows 8
● Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From
the Paper type drop-down list, select the appropriate paper type.
● Click the Advanced tab. Select Print in Max DPI.
Windows 7, Windows Vista, and Windows XP
● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.
● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list. In
the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to
close the Advanced Options dialog box.
For more printing tips, see Tips for successful printing.
5. Conrm the paper orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X and macOS)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
● Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.
● Select the orientation.
4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
ENWW Print using the maximum dpi 33
● Paper Type: The appropriate paper type
● Quality: Maximum dpi
5. Select any other print settings that you want, and then click Print.
34 Chapter 3 Print ENWW
Print from apps on mobile devices
Print from apps on mobile devices
You can print documents and photos directly from many of the apps on your mobile devices, on iOS, Android,
Windows Mobile, Chromebook and Amazon Kindle.
To print from apps on your mobile devices
1. Make sure your printer is connected to the same network as your mobile device.
2. Enable printing on your mobile device:
● iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is preinstalled.
NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.
● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google
Play Store and enable it on your device.
NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices
running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store.
● Windows Mobile: Tap Print from the Device menu. No setup is required since the software is
preinstalled.
NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the
Add Printer wizard.
● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to
enable both Wi-Fi and USB printing.
● Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print
Service Plugin is automatically downloaded to enable mobile printing.
NOTE: For detailed information about enabling printing from apps on your mobile devices, visit
www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or
language, you might be directed to the HP Mobile Printing website in another country/region or language.
3. Make sure the loaded paper matches the paper settings of the printer (see Load paper for more
information). Accurately setting the paper size for the paper that is loaded enables your mobile device to
know what paper size it is printing.
You can also print photos and documents from the HP Smart app. For more information, see Print using the HP
Smart app.
Access printer features and troubleshooting information from mobile devices
For more information about accessing printer features and troubleshooting with the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows: www.hp.com/go/hpsmartwin-help
ENWW Print from apps on mobile devices 35
Tips for successful printing
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
You can print your document on both sides of the paper. For more information, see Print on both sides
(duplexing).
Ink tips
● If the print quality is not acceptable, see Printing issues for more information.
● Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.
● Install both the black and color cartridges correctly.
For more information, see Replace the cartridges .
● Check the estimated ink levels in the cartridges to make sure there is sucient ink.
Ink level warnings and indicators provide estimates for planning purposes only.
For more information, see Check the estimated ink levels .
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes
unacceptable.
● Always turn o the printer by pressing (the Power button) to allow the printer to protect the nozzles.
Paper loading tips
For more information, also see Load paper.
● Ensure the paper is loaded in the input tray properly, and set the correct media size and media type. Upon
loading paper in input tray, you will be prompted to set the media size and media type.
● Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type to
avoid a paper jam.
● Load paper with the print-side down.
● Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
36 Chapter 3 Print ENWW
Printer settings tips (Windows)
● To change default print settings, open the HP printer software, click Print & Scan , and then click Set
Preferences. For information how to open the printer software, see Open the HP printer software
(Windows).
● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores
the settings that are appropriate for a particular type of job, so that you can set all the options with a single
click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut,
and then click OK.
To add a new printing shortcut, select an existing shortcut similar to the one you want to create, set the
desired printing preferences in the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a
name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
● To understand paper and paper tray settings:
– Paper Size: Select the paper size you loaded in the input tray.
– Paper type or Media: Select the paper type you are using.
● To understand color or black and white settings:
– Color: Uses ink from all cartridges for full color prints.
– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white
prints.
– High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range
of black and grey tones for high quality black and white prints.
● To understand print quality settings:
The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more
detailed prints, but slows print speed and might use more ink.
– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.
– Normal: Suitable for most print jobs.
– Best: Better dpi than Normal.
– Print in Max DPI: Highest dpi setting available for print quality.
– HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
● To understand page and layout settings:
– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.
– Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that
you can print on both sides of the paper.
ENWW Tips for successful printing 37
○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when
printing on both sides of the paper.
○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when
printing on both sides of the paper.
– Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places two
pages on each side of a sheet that can then be folded into a booklet in half size of the paper.
○ Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at
the left side. Select this option if your reading habit is from left to right.
○ Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears at
the right side. Select this option if your reading habit is from right to left.
– Page Borders: Allows you to add borders to the pages if you print the document with two or more
pages per sheet.
– Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with
more than two pages per sheet.
– Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.
– Reverse page order or Page Order: Allows you to print pages from front to back or in reverse order.
Printer settings tips (OS X and macOS)
● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
38 Chapter 3 Print ENWW
Copy
To copy document photo or ID card
1. Make sure you have paper loaded in the input tray. For more information, see Load paper.
2. Place your original print-side down on the scanner glass.
3. From the printer control panel display, touch Copy .
4. Select Document , ID Card , or Photo.
● If you select Document or ID Card :
1. Scroll left or right to select the number of copies, or make other settings.
TIP: To save your settings as defaults for future jobs, touch ( Copy Settings ), and then
touch Save Current Settings.
2. Touch Black or Color.
● If you select Photo:
1. Make sure you place your photo on the scanner glass according to the onscreen instruction.
2. Touch OK.
40 Chapter 4 Copy and scan ENWW
Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Scan issues.
●
Scan using the HP Smart app
●
Scan using HP printer software
●
Scan from the printer control panel
●
Scan using Webscan
Scan using the HP Smart app
You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,
Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section
below, depending on the type of device you are using.
●
Scan from a Windows 10 device
●
Scan from an Android or iOS device
This section provides basic instructions for using the HP Smart app to scan from your Android, iOS, or Windows
10 device. For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows: www.hp.com/go/hpsmartwin-help
Scan from a Windows 10 device
To scan a document or photo using the printer scanner
1. Load the original print side down on the right front corner of the scanner glass.
2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an
iOS, Android, or Windows 10 device.
3. Select Scan, and then select Scanner.
4. Click or tap the Settings icon to modify the basic settings.
Select the correct source from the Source drop-down list, if your printer supports scan from both the
document feeder and scanner glass.
5. Click or tap the Preview icon to preview and adjust the image if necessary.
ENWW Scan 41
6. Click or tap the Scan icon.
7. Make other adjustments if necessary:
● Click or tap the Rotate icons to rotate the le.
● Click or tap Edit to crop the document or image or to adjust its contrast, brightness, saturation, or
angle.
● Click or tap Add to add more documents or photos.
8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon to
share it with others.
To scan a document or photo using the device camera
If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device
camera. You can then use HP Smart to edit, save, print or share the image.
1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an
iOS, Android, or Windows 10 device.
2. Select Scan, and then select Camera.
3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the
screen to take an image.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
● Click or tap Add to add more documents or photos.
● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon to
share it with others.
To edit a previously scanned document or photo
HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned
document or photo on your device.
1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an
iOS, Android, or Windows 10 device.
2. Select Scan, and then select Import Local.
3. Select the document or photo that you want to adjust, and then click or tap Open.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
42 Chapter 4 Copy and scan ENWW
● Click or tap Add to add more documents or photos.
● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.
Scan from an Android or iOS device
To scan from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.
3. Tap the scanning option you want to use.
● If you select to scan using the camera, the built-in camera will open. Scan your photo or document
using the camera.
● If you select to scan using the printer scanner, tap the Settings icon to select the input source and
change the scan settings, and then tap the Scan icon.
NOTE: Be sure to select the correct input source if your printer supports scan from both the
document feeder and scanner glass.
4. When you have nished adjusting the scanned document or photo, save, share, or print it.
Scan using HP printer software
●
Scan to a computer
●
Scan to email
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer is
enabled by default and cannot be disabled.
If you are using network connection, follow these instructions if the feature has been disabled, and you wish to
enable it again.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
ENWW Scan 43
To enable the scan to a computer feature (OS X and macOS)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan an original from HP printer software (Windows)
1. Load the original print side down on the right front corner of the scanner glass.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, under Print & Scan , click Scan, and then click Scan a document or Photo.
4. Under Scan Shortcuts, select the type of scan you want, and then click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) .
To scan an original from HP printer software (OS X and macOS)
1. Open HP Easy Scan.
HP Easy Scan is located in the Applications folder.
2. Choose the type of scan prole you want.
3. Click Scan.
Scan to email
To scan a document or photo to email from HP printer software (Windows)
1. Load the original print side down on the right front corner of the scanner glass.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an
attachment.
44 Chapter 4 Copy and scan ENWW
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) .
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan
and save photos in PNG format, rather than JPEG.
1. Load the original print side down on the right front corner of the scanner glass.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo .
4. Click Create New Scan Shortcut .
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG .
This makes available the options for working with graphics when scanning.
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of
the shortcut.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) .
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently. These
settings include options such as page size and orientation, scan resolution, contrast, and the folder location for
saved scans.
1. Load the original print side down on the right front corner of the scanner glass.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo .
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for each
section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
ENWW Scan 45
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed
settings pane.
6. When you have nished changing settings, do one of the following.
● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is nished.
● Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you can
reuse them next time. Otherwise, the changes only aect the current scan. Then click Scan .
Learn more about using the HP Scan software. Click here to go online for more information. At this time, this
website might not be available in all languages.
● Customize scan settings, such as image le type, scan resolution, and contrast levels.
● Scan to network folders and cloud drives.
● Preview and adjust images before scanning.
Scan from the printer control panel
Scan to a computer
To scan an original from the printer control panel
1. Load the original print side down on the right front corner of the scanner glass.
2. Touch Scan .
3. Touch a computer that you want to scan to.
4. Choose the type of scan you want.
5. Touch OK.
Scan to a memory device
You can scan directly to a memory card from the printer control panel without using a computer or the HP printer
software provided with the printer.
To scan an original to a memory device from the printer control panel
1. Load the original print side down on the right front corner of the scanner glass.
2. Touch Scan , and then select Memory Device.
3. Insert a memory device.
46 Chapter 4 Copy and scan ENWW
4. Make changes to scan options, if needed.
5. Touch Save.
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to
your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Embedded web server.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Embedded web server.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan from EWS to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, see Scan using
HP printer software .
1. Load the original print side down on the right front corner of the scanner glass.
2. Open the embedded web server. For more information, see Embedded web server.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan .
ENWW Scan 47
Tips for copy and scan success
Use the following tips to copy and scan successfully.
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part
of the image.
● Load your original print-side down on the scanner glass and align it with the marking on the right front
corner of the glass.
● To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start the scan from the
printer software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
● If you want to scan a document with several pages into one le instead of multiple les, start the scan with
the printer software instead of selecting Scan from the printer display.
48 Chapter 4 Copy and scan ENWW
What are Web Services?
The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet. You cannot use these web
features if the printer is connected using a USB cable.
HP ePrint
● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from
any location. It's as simple as sending an email to the email address assigned to your printer when you
enable Web Services on the printer. No special drivers or software are needed. If you can send an email,
you can print from anywhere, using HP ePrint.
NOTE: You can sign up for an account on HP Connected (might not be available in all countries/regions),
and sign in to congure the ePrint settings.
Once you have signed up for an account on HP Connected (might not be available in all countries/regions),
you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can
use your printer's HP ePrint email address to print, and get help for HP ePrint.
Printer apps
● With printer apps, you can scan and store your documents digitally on the Web, and also access and share
the content, and do more.
● For preview, add and remove printer apps, visit HP Connected . This site might not be available in all
countries/regions.
50 Chapter 5 Web Services ENWW
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet.
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch
( Setup ).
2. Touch Web Services Setup .
3. Touch Yes to accept the Web Services terms of setup.
4. The printer will automatically check updates and set up Web Services.
5. Touch OK when you see Web Services have been set up successfully.
6. When the printer is connected to the server, the printer prints an information page, and shows Web
Services Summary on the screen.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to
accept the terms of use.
3. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
4. When the printer is connected to the server, the printer prints an information page. Follow the instructions
on the information page to nish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. In the window that appears, double-click Print & Scan and then select Connect Printer to the Web under
Print. The printer's home page (embedded web server) opens.
3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to
accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
ENWW Set up Web Services 51
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or
the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the instructions
on the information page to nish the setup.
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Use Web Services
The following section describes how to use and congure Web Services.
●
HP ePrint
●
Printer apps
HP ePrint
To use HP ePrint, do the following:
● Be sure you have an Internet- and email-capable computer or mobile device.
● Enable Web Services on the printer. For more information, see Set up Web Services.
TIP: For more information about managing and conguring HP ePrint settings and to learn about the latest
features, visit HP Connected This site might not be available in all countries/regions..
To print documents using HP ePrint
1. On your computer or mobile device, open your email application.
2. Create a new email message, and then attach the le that you want to print.
3. Enter the HP ePrint email address in the “To” eld, and then select the option to send the email message.
NOTE: Do not enter any additional email addresses in either the "To" or "Cc" elds. The HP ePrint server
does not accept print jobs if there are multiple email addresses.
To nd the HP ePrint email address
▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard
and then do one of the following.
a. Touch ( Setup ), then touch Web Services Setup, and then touch Display Email Address.
b. Touch ( Setup ), then touch Web Services Setup, and then touch Print Info.. The printer prints
an information page that contains the printer code and instructions on how to customize the email
address.
To turn o HP ePrint
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).
2. Touch HP ePrint , and then touch O .
NOTE: To remove all Web Services, see Remove Web Services.
Printer apps
Printer apps allow you to store, access, and share your content in the cloud, and more.
ENWW Use Web Services 53
To use printer apps
1. From the Home screen, then touch Apps .
2. Touch the printer app you want to use.
For more information about individual print app, visit HP Connected . This site might not be available in all
countries/regions.
To manage printer apps
● You can preview, add or remove printer apps from your printer with HP Connected . This site might not be
available in all countries/regions.
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Remove Web Services
Use the following instructions to remove Web Services.
To remove Web Services using the printer control panel
1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ),
and then touch (Web Services Settings).
2. Touch Remove Web Services.
To remove Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer.
ENWW Remove Web Services 55
6 Work with cartridges
To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
This section contains the following topics:
●
Information on cartridges and the printhead
●
Check the estimated ink levels
●
Replace the cartridges
●
Order cartridges
●
Use single-cartridge mode
●
Store printing supplies
●
Cartridge warranty information
56 Chapter 6 Work with cartridges ENWW
Information on cartridges and the printhead
The following tips help maintain HP cartridges and ensure consistent print quality.
● The instructions in this guide are for replacing cartridges, and are not intended for rst time installation.
● Keep all cartridges in the original sealed packages until they are needed.
● Be sure to turn o the printer properly. For more information, see Turn the printer o .
● Store cartridges at room temperature (15-35° C or 59-95° F).
● Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.
● If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage
from occurring to the printer:
● Make sure you turn o the printer by pressing (the Power button). Wait until all sounds of
internal motion stop before unplugging the printer.
● Make sure you leave the cartridges installed.
● The printer must be transported sitting at; it should not be placed on its side, back, front, or top.
Related topics
● Check the estimated ink levels
ENWW Information on cartridges and the printhead 57
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel.
To check the estimated ink levels from the printer control panel
▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Ink) to check the estimated ink levels.
To check the ink levels from the printer software (Windows)
1. Open the HP printer software.
2. In the printer software, click Estimated Levels at the top of the window.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink
alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to
replace the cartridges until prompted to do so.
NOTE: If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in another
printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the cartridge after it is
used. For more information, see www.hp.com/go/inkusage .
58 Chapter 6 Work with cartridges ENWW
Replace the cartridges
If you do not already have replacement cartridges for the printer, see Order cartridges .
NOTE: At this time, some portions of the HP website are available in English only.
NOTE: Not all cartridges are available in all countries/regions.
NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program.
To replace the cartridges
1. Check that power is on.
2. Remove the old cartridge.
a. Open the access door.
b. Remove the cartridge from the slot.
3. Insert a new cartridge.
a. Remove the cartridge from packaging.
ENWW Replace the cartridges 59
b. Remove plastic tape using the pull tab.
c. Slide the new cartridge in the slot until it clicks.
4. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the cartridges when you print a document after
installing a new cartridge.
60 Chapter 6 Work with cartridges ENWW
Order cartridges
To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English
only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have
information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit
the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing.
You can nd the cartridge number in the following places:
● In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking
Supply Status. For more information, see Embedded web server.
● On the label of the cartridge you are replacing.
● On a sticker inside the printer. Open the cartridge access door to locate the sticker.
NOTE: The Setup cartridge that comes with the printer is not available for separate purchase.
ENWW Order cartridges 61
Use single-cartridge mode
Use the single-cartridge mode to operate the HP ENVY Photo 7100 series with only one cartridge. The single-
cartridge mode is initiated when an cartridge is removed from the cartridge carriage. During single-cartridge
mode, the printer can copy documents, copy photos, and print jobs from the computer.
NOTE: When the HP ENVY Photo 7100 series operates in single-cartridge mode, a message is displayed on the
printer display. If the message is displayed and two cartridges are installed in the printer, verify that the
protective piece of plastic tape has been removed from each cartridge. When plastic tape covers the cartridge
contacts, the printer cannot detect that the cartridge is installed.
Exit single-cartridge mode
● Install two cartridges in the HP ENVY Photo 7100 series to exit single-cartridge mode.
62 Chapter 6 Work with cartridges ENWW
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP cartridges that have been relled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty
date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the cartridge as
indicated:
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came with
the product.
64 Chapter 6 Work with cartridges ENWW
7 Network setup
Additional advanced settings are available from the printer's home page (embedded web server or EWS). For
more information, see Embedded web server.
This section contains the following topics:
●
Set up the printer for wireless communication
●
Change network settings
●
Use Wi-Fi Direct
ENWW 65
Set up the printer for wireless communication
●
Before you begin
●
Set up the printer on your wireless network
●
Change the connection type
●
Test the wireless connection
●
Turn on or o the wireless capability of the printer
NOTE: If you encounter problems connecting the printer, see Network and connection issues.
TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing
Center ( www.hp.com/go/wirelessprinting ).
Before you begin
Ensure the following:
● The wireless network is set up and working properly.
● The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless
password.
● The wireless network name is the name of your wireless network.
● The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network, you
can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this information,
contact your network administrator or the person who set up the wireless network.
Set up the printer on your wireless network
To set up from the printer control panel
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
NOTE: Before you proceed, go through the list at Before you begin.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wireless).
2. Touch ( Settings ).
3. Touch Wireless Settings.
66 Chapter 7 Network setup ENWW
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
If you are already using the printer with a dierent type of connection, such as a USB connection, follow the
instructions in Change the connection type to set up the printer on your wireless network.
To set up using the HP Smart app
You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on iOS,
Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and
troubleshoot from an iOS, Android, or Windows 10 device.
1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses
Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)
NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
2. Open the HP Smart app.
3. Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to
add a printer to your network.
iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen
instructions to add a printer to your network.
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network, you
can use the software to change the connection type (for example, from a USB connection to a wireless
connection).
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Tools.
3. Click Device Setup & Software.
4. Select Convert a USB connected device to wireless. Follow the onscreen instructions.
To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer
(Windows)
1. Before you proceed, make sure your computer and printer meet the following requirements:
● Your printer is currently connected to your computer through USB.
● Your computer is currently connected to a wireless network.
2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use
the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device.
3. Make sure your printer is selected.
ENWW Set up the printer for wireless communication 67
TIP: If you want to select a dierent printer, click the Printer icon on the toolbar at the left side of the
screen, and then select Select a Dierent Printer to view all available printers.
4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the
home page of the app.
To change from a USB connection to a wireless connection (OS X and macOS)
1. Remove the USB cable from the printer.
2. Restore the printer to its network defaults. For more information, see Restore original factory defaults and
settings.
3. Download the most recent version of HP Easy Start from 123.hp.com.
4. Open HP Easy Start and follow the onscreen instructions to connect your printer.
Learn more about how to change from a USB to wireless connection. Click here to go online for more
information. At this time, this website might not be available in all languages.
To change from a wireless connection to a USB connection (Windows)
▲ Connect the printer and the computer with a USB cable. This USB port is at the rear of the printer. For the
specic location, see Back view.
To change from a wireless connection to a USB connection (OS X and macOS)
1. Open System Preferences .
2. Click Printers & Scanners .
3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.
4. Connect a USB cable to both your computer and printer.
5. Click + below the list of printers at the left.
6. Select the new USB printer from the list.
7. Choose your printer model name from the Use pop-up menu.
8. Click Add.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with
the wireless connection or if a wireless connection attempt failed, the wireless test report also provides
diagnostic information. If the printer is connected to a network, the test report displays details about the
network settings.
68 Chapter 7 Network setup ENWW
To print the wireless test report
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (the Wireless button), and then touch ( Settings ).
2. Touch Print Reports.
3. Touch Wireless Test Report.
Turn on or o the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
NOTE: Connecting an Ethernet cable to the printer automatically turns o the wireless capability and the
Wireless light.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
(the Wireless button), and then touch ( Settings ).
2. Touch Wireless Settings.
3. Turn on or o Wireless.
ENWW Set up the printer for wireless communication 69
Change network settings
From the printer control panel, you can set up and manage your printer's wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring network
defaults, and turning the wireless function on or o.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and rewall
settings).
To print network settings
Do one of the following:
● From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard. Touch
(Wireless) to display the network status screen. Touch Print Details to print the
network
conguration page.
● From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
( Setup ), touch Reports , and then touch Network Conguration Page.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default gateway),
you can change them manually.
TIP: Before setting a manual IP address, it is recommended to rst connect the printer to the network using
Automatic mode. This allows the router to congure the printer with other needed settings like subnet mask,
default gateway and DNS address.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( Setup ), and then touch Network Setup.
2. Touch Wireless Settings.
3. Touch Advanced Settings.
4. Touch IP Settings.
A message appears warning that changing the IP address removes the printer from the network. Touch OK
to continue.
5. To change the settings manually, touch Manual (Static), and then enter the appropriate information for
the following settings:
● IP Address
● Subnet Mask
70 Chapter 7 Network setup ENWW
● Default Gateway
● DNS Address
6. Enter your changes, and then touch Apply.
ENWW Change network settings 71
Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
● Make sure your computer or mobile device has the necessary software.
– If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
– If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
● Make sure Wi-Fi Direct for your printer is turned on.
● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a
network using a wireless connection.
● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch ( Settings ).
3. If the display shows that Wi-Fi Direct is O , turn on Wi-Fi Direct.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Embedded web server.
To change connection method
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch ( Settings ).
3. Touch Connection Method and then select Automatic or Manual .
72 Chapter 7 Network setup ENWW
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can
download this plugin from the Google Play application store.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the
mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option to
print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**- HP ENVY
Photo-7100 (where ** are the unique characters to identify your printer) to connect your mobile device.
If the mobile device is not automatically connected to the printer, follow the instructions on the printer
control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the PIN
code on your mobile device.
When the mobile device is successfully connected to the printer, the printer starts printing.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit the HP
Mobile Printing website at www.hp.com/go/mobileprinting . If a local version of this website is not available in
your country/region or language, you might be directed to the HP Mobile Printing site in another country/region
or language.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such
as DIRECT-**- HP ENVY Photo-7100 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the
computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
ENWW Use Wi-Fi Direct 73
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such
as DIRECT-**- HP ENVY Photo-7100 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network.
If the printer has been installed and connected to your computer with a USB cable, follow the steps below
to install the printer software using the Wi-Fi Direct connection.
a. Open the HP printer software. For more information, see Open the HP printer software (Windows).
b. Click Tools.
c. Click Device Setup & Software, and then select Connect a new device.
NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct, do
not select the Convert a USB connected device to wireless option.
d. When the Connection Options software screen appears, select Wireless.
e. Select your HP printer from the detected printer list.
f. Follow the onscreen instructions.
5. Print your document.
To print from a wireless-capable computer (OS X and macOS)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP ENVY Photo-7100 (where **
are the unique characters to identify your printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
4. Add the printer.
a. Open System Preferences .
b. Depending on your operating system, click Printers & Scanners .
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this
time, this website might not be available in all languages.
74 Chapter 7 Network setup ENWW
The HP Smart app
The HP Smart app allows you to view current printer information and update printer settings. You can view ink
status, printer and network information. You can also print diagnostic reports, access print quality tools, and
view and change printer settings. For more information about the HP Smart app, see Use the HP Smart app to
print, scan, and troubleshoot from an iOS, Android, or Windows 10 device.
76 Chapter 8 Printer management tools ENWW
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed along with the HP printer software if the computer meets system
requirements. For information about system requirements, see Specications.
To open the Toolbox
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print & Scan .
3. Click Maintain Your Printer.
ENWW Toolbox (Windows) 77
HP Utility (OS X and macOS)
HP Utility contains tools to congure print settings, calibrate the printer, order supplies online, and nd website
support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink
levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to
replace cartridges until print quality becomes unacceptable.
Double-click HP Utility in the HP folder in the Applications folder.
78 Chapter 8 Printer management tools ENWW
Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status
information, change settings, and manage it from your computer.
NOTE: To view or change some settings, you might need a password.
NOTE: You can open and use the embedded web server without being connected to the Internet. However,
some features are not available.
●
About cookies
●
Open the embedded web server
●
Embedded web server cannot be opened
About cookies
The embedded web server (EWS) places very small text les (cookies) on your hard drive when you are browsing.
These les let the EWS recognize your computer the next time you visit. For example, if you have congured the
EWS language, a cookie helps remember which language you have selected so that the next time you access the
EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specic
preferences) are stored on the computer until you clear them manually.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove
unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
● Using some setup wizards
● Remembering the EWS browser language setting
● Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer by touching (Wireless) or by printing a network
conguration page.
NOTE: The printer must be on a network and must have an IP address.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.
ENWW Embedded web server 79
To open the embedded web server through Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch ( Settings ).
3. If the display shows that Wi-Fi Direct is O , touch Wi-Fi Direct and then switch it on.
4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**- HP ENVY Photo-7100 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
5. In a supported web browser on your computer, type the following address: http://192.168.223.1.
Embedded web server cannot be opened
Check your network
1. Restart your network router.
2. Wait until your computer and network have both reconnected to the network successfully.
3. Access the printer’s EWS again.
Check the computer
● Make sure the computer that you are using is connected to the same network as the printer.
Check your web browser
● Make sure the web browser meets the minimum system requirements. For information about system
requirements, see Specications.
● If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For
more information, see the documentation available with your web browser.
● Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
● Make sure the printer IP address is correct.
To nd out the printer IP address, from the printer control panel, touch or swipe down the tab at the top of
the screen to open the Dashboard, touch (Wireless).
To obtain the printer IP address by printing a network conguration page, from the printer control panel,
touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ), touch
Reports , and then touch Network Conguration Page.
● Make sure the printer IP address is valid. The printer IP address should have the similar format as the
router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP
address is 192.168.0.5 or 10.0.0.5.
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If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support . This website provides information and utilities that can help you correct many common
printer problems.
ENWW Embedded web server 81
9 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating correctly
and these suggestions did not solve your problem, try using one of the support services listed in HP support to
obtain assistance.
This section contains the following topics:
●
Jams and paper-feed issues
●
Cartridge issues
●
Printing issues
●
Copy issues
●
Scan issues
●
Network and connection issues
●
Printer hardware issues
●
Get help from the printer control panel
●
Get help from the HP Smart app
●
Understand printer reports
●
Solve problems using Web Services
●
Maintain the printer
●
Restore original factory defaults and settings
●
HP support
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Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam
issues
Use an HP online troubleshooting wizard.
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper
or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear an internal paper jam
CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the
jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces
inside the printer; this could result in more jams later.
1. Press (the Power button) to turn the printer o.
2. Open the cartridge access door.
3. Check the paper path inside the printer.
a. Lift the handle of the paper path cover and remove the cover.
ENWW Jams and paper-feed issues 83
b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
c. Reinsert the paper path cover until it snaps into place.
4. If the problem is not resolved, check the print carriage area inside the printer.
CAUTION: During the process, avoid touching the cable attached to the print carriage.
a. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the jammed
paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
b. Move the carriage to the far left of the printer, and do the same as in the previous step to remove any
torn pieces of paper.
5. Close the cartridge access door.
6. If the problem is still not resolved, check the tray area.
a. Pull out the input tray to extend it.
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b. Carefully turn the printer on its side to expose the bottom of the printer.
c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the
gap, grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.
d. Carefully turn the printer up again.
e. Push the paper tray back in.
7. Press (the Power button) again to turn the printer on.
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard.
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
Remove any objects, such as paper, that are blocking the print carriage.
ENWW Jams and paper-feed issues 85
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
● Remove printed papers from the output tray frequently.
● Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
● Prevent curled or wrinkled paper by storing all unused paper at in a resealable bag.
● Do not use paper that is too thick or too thin for the printer.
● Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper.
● Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
● Do not place too much paper in the document feeder tray. For information on the maximum number of
sheets allowed in the document feeder, see Specications.
● Do not mix dierent paper types and paper sizes in the input tray; the entire stack of paper in the input tray
must be the same size and type.
● Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.
● Do not force paper too far inside the input tray.
● If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
● Use paper types that are recommended for the printer.
● If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper. Do
not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from a tray
● Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before
loading.
● Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
● Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or paper-
width guide of the input tray.
● Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
● Pages are skewing
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● Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out
the input tray from the printer and reload the paper correctly, making sure that the paper guides are
aligned correctly.
● Load paper into the printer only when it is not printing.
● Multiple pages are being picked up
● Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
● Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or paper-
width guide of the input tray.
● Make sure the tray is not overloaded with paper.
● Use HP paper for optimum performance and eciency.
ENWW Jams and paper-feed issues 87
Cartridge issues
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts (see the following for details). If the
problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace the
cartridges .
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are
reinstalled in the product as soon as possible. It is not recommended to leave the cartridges outside of the
product longer than 30 minutes. This could result in damage to the cartridges.
1. Check that power is on.
2. Open the cartridge access door.
3. Remove the cartridge indicated in the error message.
4. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
cartridge. The electrical contacts are the small gold-colored dots on the cartridge.
Feature Description
1 Electrical contacts
5. Wipe only the contacts with a damp lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of gold-
colored bumps positioned to meet the contacts on the cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the cartridge.
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9. Close the access door, and check if the error message has gone away.
10. If you still receive the error message, turn the product o, and then on again.
NOTE: If one cartridge is causing problems, you can remove it and use the single-cartridge mode to operate
the HP ENVY Photo 7100 series with only one cartridge.
ENWW Cartridge issues 89
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operating system.
Troubleshoot problems with
print jobs not printing
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the
following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what’s printing to open the print queue.
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c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending on your operating system, do one of the following:
Windows 10
i. From the Windows Start menu, select Windows Administrative Tools from the app list, and
then select Services.
ii. Right-click the Print Spooler, and then click Properties.
iii. On the General tab, next to Startup type, make sure that Automatic is selected.
iv. If the service is not already running, under Service status, click Start, and then click OK.
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
ENWW Printing issues 91
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows Vista
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows XP
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending on your operating system, do one of the following:
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● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Double-click the icon for your printer to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
conrm.
d. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
To check the power connection and reset the printer
1. Make sure the power cord is rmly connected to the printer.
1 Power connection to the printer
2 Connection to a power outlet
2. Look at (the Power button) located on the printer. If it is not lit, the printer is turned o. Press (the
Power button) to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 15 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
ENWW Printing issues 93
8. If the printer does not turn on by itself, press (the Power button) to turn on the printer.
9. Try using the printer again.
To resolve print issues (OS X and macOS)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or oine.
To verify that the product is not paused or oine
a. In System Preferences, click Printers & Scanners .
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
● Delete: Cancel the selected print job.
● Hold: Pause the selected print job.
● Resume: Continue a paused print job.
● Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues online.
Read general instructions in the Help for resolving print quality issues
NOTE:
To avoid print quality problems, always turn the printer o using (the Power button), and wait until
(the Power button) light goes out before you pull the plug or turn o a power strip. This allows the printer to
move the cartridges to a capped position, where they are protected from drying out.
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To improve print quality (Windows)
1. Make sure you are using original HP cartridges.
2. Make sure you are using an appropriate paper type.
Always make sure the paper you are printing on is at and is not damaged, curled, or wrinkled. For more
information, see Tips for selecting and using paper.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more
information, see Paper basics.
For best results when printing images, use HP Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool, dry
place.
When you are ready to print, remove only the paper you plan to use immediately. When you have nished
printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.
3. Make sure you have selected the appropriate paper type and print resolution in the software print settings.
NOTE: Selecting a higher print quality can result in a printout with higher denition but could use more
ink and take longer to print.
4. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels . If the cartridges are low on ink, consider replacing them.
5. Align the cartridges.
To align the cartridges from the printer software
NOTE: Aligning the cartridges ensures the high-quality output. The cartridges do not have to be realigned
when they are replaced.
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print & Scan , and then click Maintain Your Printer to access the
Printer Toolbox.
d. In Printer Toolbox, click Align Cartridges on the Device Services tab. The printer prints an
alignment sheet.
6. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print & Scan , and then click Maintain Your Printer to access the printer
toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the
color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges.
ENWW Printing issues 95
To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer
Toolbox.
d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions.
8. If cleaning the cartridges does not solve the problem, contact HP support. Go to www.hp.com/support .
This website provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click
All HP Contacts for information on calling for
technical support.
To improve print quality (OS X and macOS)
1. Make sure you are using original HP cartridges.
2. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more
information, see Paper basics.
Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool, dry
place. When you are ready to print, remove only the paper you plan to use immediately. When you have
nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from
curling.
3. Make sure you have selected the appropriate paper type and print quality in the Print dialog.
4. Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.
5. Align the printhead.
To align the printhead from the software
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
c. Select your printer from the list of devices at the left of the window.
d. Click Align.
e. Click Align and follow the onscreen instructions.
f. Click All Settings to return to the Information and Support pane.
6. Print a test page.
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To print a test page
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
c. Select your printer from the list of devices at the left of the window.
d. Click Test Page.
e. Click the Print Test Page button, and follow the onscreen instructions.
7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead
automatically.
To automatically clean the printhead
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
c. Select your printer from the list of devices at the left of the window.
d. Click Clean Printheads.
e. Click Clean, and follow the onscreen instructions.
CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens
the life of the print head.
NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support.
f. Click All Settings to return to the Information and Support pane.
To improve print quality from the printer display
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels . If the cartridges are low on ink, consider replacing them.
4. Align the cartridges.
To align the cartridges from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
c. Touch Printer Maintenance , touch Align Cartridges, and then follow the onscreen instructions.
ENWW Printing issues 97
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
c. Touch Reports .
d. Touch Print Quality Report.
6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the
color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges. See the
following graphic of a color blocks without defects example.
To clean the cartridges from the printer display
a. Load letter or A4 unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
c. Touch Printer Maintenance , select Clean Cartridges, and then follow the onscreen instructions.
7. If cleaning the cartridges does not solve the problem, contact HP support. Go to www.hp.com/support .
This website provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click All HP Contacts for information on calling for
technical support.
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Copy issues
Troubleshoot copy problems Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
For more information, see Tips for copy and scan success.
ENWW Copy issues 99
Scan issues
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operating system.
Solve scan problems Use an HP online troubleshooting wizard.
Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
For more information, see Tips for copy and scan success.
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Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operating system.
Use an HP online
troubleshooting wizard
● Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
● Troubleshoot a rewall or antivirus issue, if you suspect that it is preventing your computer from
connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for wireless troubleshooting
Check the network conguration or print the wireless test report to assist in diagnosing network connection
issues.
1. From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Print Reports, and then touch Network Conguration Page or Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network
key).
NOTE: This utility is only available for Windows operating system. The Windows computer you are running
the HP Print and Scan Doctor on should be connected to the network using a wireless connection.
To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top, select
Show Advanced Info, and then select Show Wireless Info. You can also nd the wireless settings by clicking
on the Network tab at the top and selecting Open router web page.
Use an HP online
troubleshooting wizard
Learn how to nd your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard
Troubleshoot your Wi-Fi Direct problem or learn how to congure Wi-Fi Direct.
ENWW Network and connection issues 101
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to conrm that Wi-Fi Direct is turned on:
▲ From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
102 Chapter 9 Solve a problem ENWW
Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the printer's power cord is connected rmly to a functioning power outlet.
Resolve printer failure.
▲ Turn the printer o, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support.
ENWW Printer hardware issues 103
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading paper.
To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control
panel.
104 Chapter 9 Solve a problem ENWW
Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options
to contact support for additional assistance.
ENWW Get help from the HP Smart app 105
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network conguration report
●
Print quality report
●
Web Services information page
To print a printer report
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
( Setup ).
2. Touch Reports .
3. Select a printer report to print.
NOTE: For information about how to print a wireless test report, see Test the wireless connection
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer status
report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network conguration report
If the printer is connected to a network, you can print a network conguration page to view the network settings
for the printer and a list of networks detected by your printer. The last page of the report includes a list of all
detectable wireless networks in the area, along with signal strength and the channels being used. This might
help you select a channel for your network which is not heavily used by other networks (which will improve
network performance).
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer should
be turned on. If it is o or if the printer is connected using Ethernet, the list is not displayed.
You can use the network conguration page to help troubleshoot network connectivity problems. If you need to
call HP, it is often useful to print this page before calling.
Print quality report
Print quality problems can have many causes-software settings, a poor image le, or the printing system itself. If
you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if the
printing system is working correctly.
106 Chapter 9 Solve a problem ENWW
Web Services information page
Print the Web Services information page to help identify internet connectivity issues which can aect Web
Services.
ENWW Understand printer reports 107
Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint, check the following:
● Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
● Make sure the latest product updates have been installed on the printer.
● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services.
● Make sure the network hub, switch, or router is turned on and working correctly.
● If you are connecting the printer using an Ethernet cable, make sure you are not using a phone cord or a
crossover cable to connect the printer to the network, and that the Ethernet cable is securely connected to
the printer. For more information, see Network and connection issues.
● If you are connecting the printer using a wireless connection, make sure the wireless network is functioning
properly. For more information, see Network and connection issues.
● If you are using HP ePrint, check the following:
● Make sure the printer's email address is correct.
● Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending might
not print.
● Make sure you are sending documents that meet the HP ePrint requirements. For more information,
visit HP Connected This site might not be available in all countries/regions.
● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are
entering are valid:
● Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or
Safari).
● Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either the
printer control panel or the embedded web server. If these settings are not updated, you will not be
able to use Web Services.
For more information, see Set up Web Services.
● You can also print a web access report to help identify internet connectivity issues. For more information
about how to print the report, see Understand printer reports.
TIP: For additional help on setting up and using Web Services, visit HP Connected . This site might not be
available in all countries/regions.
108 Chapter 9 Solve a problem ENWW
Maintain the printer
Clean the scanner glass
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade
the quality of scans, and aect the accuracy of special features such as tting copies to a certain page size.
To clean the scanner glass
WARNING! Before cleaning the printer, turn the printer o by pressing (the Power button) and unplugging
the power cord from the electrical socket.
1. Lift the scanner lid.
2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the scanner glass.
CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is
applied, the cleaner could leak under the scanner glass and damage the scanner.
3. Close the scanner lid, and turn on the printer.
ENWW Maintain the printer 109
Clean the exterior
WARNING! Before cleaning the printer, turn the printer o by pressing (the Power button) and unplug the
power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains o of the case. Keep uids away from the
interior of the printer, as well as from the printer control panel.
110 Chapter 9 Solve a problem ENWW
Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.
To restore the selected printer functions to the original factory settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance .
3. Touch Restore.
4. Touch Restore Settings.
5. Select which function you would like to restore to the original factory settings:
● Copy
● Scan
● Photo
● Network
6. Touch Restore.
A message appears asking you to conrm.
7. Touch Restore.
To restore the printer to the original factory defaults
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance .
3. Touch Restore.
4. Touch Restore Factory Defaults.
A message appears stating that the factory defaults will be restored.
5. Touch Continue.
To restore the printer to the original network settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
ENWW Restore original factory defaults and settings 111
4. Touch Yes.
5. Print the network conguration page and verify that the network settings have been reset.
NOTE: When you reset the printer network settings, previously congured wireless and Ethernet settings (such
as the link speed or IP address) are removed. The IP address is set back to the Automatic mode.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can
help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
112 Chapter 9 Solve a problem ENWW
HP support
For the latest product updates and support information, visit the printer support website at
www.support.hp.com. HP online support provides a variety of options for help with your printer:
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation
that came in the box with your printer.
HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view
questions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting: Use HP online tools to detect your printer and nd recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the Contact Support
website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
Chat with an HP support agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
● Product name (Located on the printer, such as HP ENVY Photo 7100 )
● Product number (located near the cartridge access area)
● Serial number (located on the back or bottom of the printer)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more ecient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at
http://www.register.hp.com.
ENWW HP support 113
A Technical information
The technical specications and international regulatory information for the HP ENVY Photo 7100 series are
provided in this section.
For additional specications, see the printed documentation that came with the HP ENVY Photo 7100 series.
This section contains the following topics:
●
HP Company notices
●
Specications
●
Regulatory notices
●
Environmental product stewardship program
ENWW 115
HP Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written
permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
or omissions contained herein.
© Copyright 2019 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.
116 Appendix A Technical information ENWW
Specications
Technical specications for the HP ENVY Photo 7100 series are provided in this section. For more product
specications, see the Product Data Sheet at www.hp.com/support .
●
System requirements
●
Environmental specications
●
Print specications
●
Scan specications
●
Copy specications
●
Cartridge yield
●
Print resolution
System requirements
For information about software and system requirements or future operating system releases and support, visit
the HP online support website at www.hp.com/support .
Environmental specications
● Recommended operating temperature range: 15℃ to 32℃ (59℉ to 90℉)
● Allowable operating temperature range: 5℃ to 40℃ (41℉ to 104℉)
● Humidity: 20% to 80% RH non-condensing (recommended); 25℃ maximum dewpoint
● Nonoperating (Storage) temperature range: -40℃ to 60℃ (-40℉ to 140℉)
● In the presence of high electromagnetic elds, it is possible the output from the HP ENVY Photo 7100
series may be slightly distorted.
● HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise
due to potential high electromagnetic elds.
Print specications
● Print speeds vary according to the complexity of the document.
● Method: drop-on-demand thermal inkjet
● Language: PCL3 GUI
Scan specications
● Optical Resolution: up to 1200 dpi
● Hardware Resolution: up to 1200 x 1200 dpi
● Enhanced Resolution: up to 1200 x 1200 dpi
● Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray)
ENWW Specications 117
● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
● Supported File Types: JPEG, PDF
● Twain Version: 1.9
Copy specications
● Digital image processing.
● Maximum number of copies varies by model.
● Copy speeds vary according to the complexity of the document and model.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Print resolution
For a list of supported print resolutions, visit the HP ENVY Photo 7100 series support website at www.hp.com/
support.
For information about printing using maximum dpi, see Print using the maximum dpi.
118 Appendix A Technical information ENWW
Regulatory notices
The HP ENVY Photo 7100 series meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
●
Regulatory model identication number
●
FCC statement
●
Notice to users in Korea
●
VCCI (Class B) compliance statement for users in Japan
●
Notice to users in Japan about the power cord
●
Noise emission statement for Germany
●
European Union Regulatory Notice
●
Visual display workplaces statement for Germany
●
Declaration of conformity
●
Regulatory information for wireless products
Regulatory model identication number
For regulatory identication purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SNPRC-1701-02. This regulatory number should not be confused with the
marketing name (HP ENVY Photo 7100 All-in-One series , etc.) or product numbers (K7G93A-K7G99A, etc.).
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specied that the following
notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and the receiver.
● Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for help.
For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo
Alto, CA 94304, U.S.A.
Modications (part 15.21)
ENWW Regulatory notices 119
The FCC requires the user to be notied that any changes or modications made to this device that are not
expressly approved by HP may void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Notice to users in Korea
B급 기기
(가정용 방송통신기자재)
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사용하는 것을 목적으로
하며, 모든 지역에서 사용할 수 있습니다.
VCCI (Class B) compliance statement for users in Japan
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオ
やテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱
いをして下さい。
VCCI-B
Notice to users in Japan about the power cord
製品には、同梱された電源コードをお使い下さい。
同梱された電源コードは、他の製品では使用出来ません。
Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
European Union Regulatory Notice
Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable:
R&TTE Directive 1999/5/EC (replaced in 2017 by RED 2014/53/EU); Low Voltage Directive 2014/35/EU; EMC
Directive 2014/30/EU; Ecodesign Directive 2009/125/EC; RoHS Directive 2011/65/EU
Compliance with these directives is assessed using the applicable European Harmonised Standards.
The full Declaration of Conformity can be found at the following website:
www.hp.eu/certicates (Search with the product model name or its Regulatory Model Number (RMN), which may
be found on the regulatory label.)
120 Appendix A Technical information ENWW
The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany.
Products with wireless functionality
EMF
● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20
cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
● For products with 802.11 b/g/n or Bluetooth radio:
– This product operates on radio frequency between 2400 MHz and 2483.5 MHz, with a transmit power
of 20 dBm (100 mW) or less.
● For products with 802.11 a/b/g/n radio:
– CAUTION: IEEE 802.11x wireless LAN with 5.15-5.35 GHz frequency band is restricted for
indoor use only in all European Union member states, EFTA (Iceland, Norway, Liechtenstein) and
most other European countries (e.g. Switzerland, Turkey, Republic of Serbia). Using this WLAN
application outdoor might lead to interference issues with existing radio services.
– This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170
MHz and 5710 MHz, with a transmit power of 20 dBm (100 mW) or less.
Visual display workplaces statement for Germany
GS-Erklärung (Deutschland)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um
störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren
Gesichtsfeld platziert werden.
ENWW Regulatory notices 121
Declaration of conformity
122 Appendix A Technical information ENWW
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
●
Exposure to radio frequency radiation
●
Notice to users in Canada (5 GHz)
●
Notice to users in Canada
●
Notice to users in Taiwan
●
Notice to users in Japan
●
Notice to users in Korea
ENWW Regulatory notices 123
●
Notice to users in Serbia (5 GHz)
●
Notice to users in Taiwan (5 GHz)
●
Notice to users in Thailand (5 GHz)
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a
manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm
(8 inches) during normal operation.
Notice to users in Canada (5 GHz)
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. The Industry Canada requires this product to be used
indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-
channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz
and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device.
ATTENTION: Lors de l'utilisation du réseau local sans l IEEE 802.11a, ce produit se limite à une utilisation
en intérieur à cause de son fonctionnement sur la plage de fréquences de 5,15 à 5,25 GHz. Industrie Canada
stipule que ce produit doit être utilisé en intérieur dans la plage de fréquences de 5,15 à 5,25 GHz
an de réduire
le risque d'interférences éventuellement dangereuses avec les systèmes mobiles par satellite via un canal
adjacent. Le radar à haute puissance est alloué pour une utilisation principale dans une plage de fréquences de
5,25 à 5,35 GHz et de 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des interférences avec cet appareil
et l'endommager.
Notice to users in Canada
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that
the potential for human contact is minimized during normal operation.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to
the antennas should not be less than 20 cm (8 inches).
Conformément au Règlement d'Industrie Canada, cet émetteur radioélectrique ne peut fonctionner qu'avec une
antenne d'un type et d'un gain maximum (ou moindre) approuvé par Industrie Canada. An de réduire le
brouillage radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent être choisis
de manière à ce que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle nécessaire à une
communication réussie.
124 Appendix A Technical information ENWW
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement dépend
des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences nuisibles et (2) doit
accepter toutes les interférences reçues, y compris des interférences pouvant provoquer un fonctionnement non
souhaité de l'appareil.
AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de cet appareil se
trouve sous les limites d'exposition de radiofréquences d'Industrie Canada. Néanmoins, cet appareil doit être
utilisé de telle sorte qu'il doive être mis en contact le moins possible avec le corps humain.
An d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Industrie Canada, il est
recommandé de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur.
Notice to users in Taiwan
低功率電波輻射性電機管理辦法
第十二條
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率
或變更設計之特性及功能。
第十四條
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改
善至無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及
醫藥用電波輻射性電機設備之干擾。
Notice to users in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Notice to users in Korea
해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음
(무선 모듈이 탑재된 제품인 경우)
Notice to users in Serbia (5 GHz)
Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od
5150-5350 MHz.
Notice to users in Taiwan (5 GHz)
在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。
Notice to users in Thailand (5 GHz)
เคร◌ื◌่องว◌ิทย◌ุคมนาคมน◌ี◌้ม◌ีระด◌ับการแผ◌่คล◌ื◌่นแม◌่เหล◌็กไฟฟ◌้าสอดคล◌้องตามม า ตร ฐ า นคว า ม ป ล อ ดภ ◌ัย
ต◌่อส◌ุขภาพของมน◌ุษย◌์จากการใ ช◌้เคร ◌ื◌่ อ งว ◌ิ ทย◌ุคม นา คม ท◌ี◌่ คณ ะก ร รม ก า ร ก ◌ิจ ก า ร โ ทร คม นา คม แ ห ◌่ง ชา ต◌ิป ร ะ
กาศก◌ําหนด
This radio communication equipment has the electromagnetic eld strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
ENWW Regulatory notices 125
Environmental product stewardship program
HP is committed to providing quality products in an environmentally sound manner. Design for recycling has
been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper
functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other
connections are easy to locate, access, and remove using common tools. High priority parts have been designed
to access quickly for ecient disassembly and repair. For more information, visit HP's Commitment to the
Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment
●
Eco-Tips
●
European Union Commission Regulation 1275/2008
●
Paper
●
Plastics
●
Safety data sheets
●
Recycling program
●
HP inkjet supplies recycling program
●
Power consumption
●
Disposal of waste equipment by users
●
Chemical substances
●
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
●
EPEAT
●
Battery disposal in Taiwan
●
European Union Battery Directive
●
California Perchlorate Material Notice
●
The Table of Hazardous Substances/Elements and their Content (China)
●
SEPA Ecolabel User Information (China)
●
China Energy Label for Printer, Fax and Copier
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco Solutions
website for more information on HP’s environmental initiatives.
www.hp.com/sustainableimpact
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional
126 Appendix A Technical information ENWW
Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/
productdata/itecodesktop-pc.html.
Paper
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of product life.
Safety data sheets
Safety Data Sheets, product safety and environmental information are available at www.hp.com/go/ecodata or
on request.
Recycling program
HP oers an increasing number of product return and recycling programs in many countries/regions, and
partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by
reselling some of its most popular products. For more information regarding recycling of HP products, please
visit:
www.hp.com/recycle
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website:
www.hp.com/recycle
Power consumption
HP printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S. Environmental
Protection Agency. The following mark will appear on ENERGY STAR certied imaging products:
Additional ENERGY STAR certied imaging product model information is listed at: www.hp.com/go/energystar
ENWW Environmental product stewardship program 127
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead,
you should protect human health and the environment by handing over your waste equipment
to a designated collection point for the recycling of waste electrical and electronic equipment.
For more information, please contact your household waste disposal service, or go to
http://www.hp.com/recycle.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products as
needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
128 Appendix A Technical information ENWW
Declaration of the Presence Condition of the Restricted Substances Marking
(Taiwan)
限用物質含有情況標示聲明書
Declaration of the Presence Condition of the Restricted Substances Marking
單元 Unit
限用物質及其化學符號
Restricted substances and its chemical symbols
鉛
Lead
(Pb)
汞
Mercury
(Hg)
鎘
Cadmium
(Cd)
六價鉻
Hexavalent
chromium
(Cr
+6
)
多溴聯苯
Polybrominated
biphenyls
(PBB)
多溴二苯醚
Polybrominate
d diphenyl
ethers
(PBDE)
外殼和紙匣
(External Casings and Trays)
0 0 0 0 0 0
電線 (Cables) 0 0 0 0 0 0
印刷電路板
(Printed Circuit Boards)
－ 0 0 0 0 0
列印引擎(Print Engine) － 0 0 0 0 0
列印機組件 (Print Assembly) － 0 0 0 0 0
噴墨印表機墨水匣 (Print
Supplies)
0 0 0 0 0 0
列印機配件 (Print Accessory) － 0 0 0 0 0
備考 1.〝超出 0.1 wt %〞及〝超出 0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。
Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the
reference percentage value of presence condition.
備考 2.〝0〞係指該項限用物質之百分比含量未超出百分比含量基準值。
Note 2: “0” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of
presence.
備考 3.〝－〞係指該項限用物質為排除項目。
Note 3: The “−” indicates that the restricted substance corresponds to the exemption.
若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照 畫
面上的指示繼續執行。
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your
product, and then follow the onscreen instructions.
EPEAT
Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on
ENWW Environmental product stewardship program 129
HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/
epeat_printers.pdf.
Battery disposal in Taiwan
European Union Battery Directive
This product contains a battery that is used to maintain data integrity of real time clock or product settings and is
designed to last the life of the product. Any attempt to service or replace this battery should be performed by a
qualied service technician.
California Perchlorate Material Notice
Perchlorate material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/perchlorate
This product's real-time clock battery or coin cell battery may contain perchlorate and may require special
handling when recycled or disposed of in California.
130 Appendix A Technical information ENWW
The Table of Hazardous Substances/Elements and their Content (China)
产品中有害物质或元素的名称及含量
根据中国《电器电子产品有害物质限制使用管理办法》
部件名称
有害物质
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯
电线 ◯ ◯ ◯ ◯ ◯ ◯
印刷电路板 X ◯ ◯ ◯ ◯ ◯
打印系统 X ◯ ◯ ◯ ◯ ◯
显示器 X ◯ ◯ ◯ ◯ ◯
喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯
驱动光盘 X ◯ ◯ ◯ ◯ ◯
扫描仪 X ◯ ◯ ◯ ◯ ◯
网络配件 X ◯ ◯ ◯ ◯ ◯
电池板 X ◯ ◯ ◯ ◯ ◯
自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯
外部电源 X ◯ ◯ ◯ ◯ ◯
本表格依据 SJ/T 11364 的规定编制。
◯：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。
X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。
此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。
注：环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
China Energy Label for Printer, Fax and Copier
复印机、打印机和传真机能源效率标识实施规则
ENWW Environmental product stewardship program 131
依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能
效等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定
和计算。
1. 能效等级
产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能
效等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。
2. 能效信息
喷墨打印机
– 操作模式功率
睡眠状态的能耗按照 GB 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。
– 待机功率
待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间，且使用者
无法改变此状态下产品的功率。对于“成像设备”产品，“待机”状态通常相当于“关闭”状态，但
也可能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。
– 睡眠状态预设延迟时间
出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关
机）的时间。该数据以分钟表示。
– 附加功能功率因子之和
网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。
标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印
机、打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能
与标识上显示的数据有所不同。
要了解规范的更多详情，请参考最新版的 GB 21521 标准。
132 Appendix A Technical information ENWW
Index
A
accessibility 3
B
both sides, print on 32
buttons, control panel 9
C
carriage
clear carriage jams 85
cartridge access door, locating 8
cartridges 8, 61
check ink levels 58
locating 8
part numbers 61
replace 59
tips 57
clean
exterior 110
scanner glass 109
connectors, locating 8
control panel
buttons 9
features 9
lights 9
status icons 9
copy
specications 118
customer support
warranty 114
D
diagnostic page 106
double-sided printing 32
E
embedded web server
about 79
opening 79
troubleshoot, cannot be opened
80
Webscan 47
environment
Environmental product
stewardship program 126
environmental specications 117
EWS. See embedded web server
G
glass, scanner
clean 109
locating 7
H
Help button 10
HP Utility (OS X and macOS)
opening 78
I
ink levels, check 58
IP address
checking for printer 80
IP settings 70
J
jams
clear 83
paper to avoid 14
L
lights, control panel 9
M
maintenance
check ink levels 58
clean 110
diagnostic page 106
replace cartridges 59
media
duplexing 32
multi-feeds, troubleshoot 87
N
networks
connector illustration 8
IP settings 70
settings, change 70
view and print settings 70
wireless communication setup
66
wireless settings 106
O
OS X and macOS
HP Utility 78
output tray
locating 7
P
paper
clear jams 83
HP, order 13
selecting 13
skewed pages 86
troubleshoot feeding 86
paper-feed problems, troubleshoot
86
power
troubleshoot 103
power input, locating 8
print
diagnostic page 106
double-sided 32
specications 117
troubleshoot 103
print quality report 106
ENWW Index 133
printer control panel
locating 7
network settings 70
printer software (Windows)
about 77
opening 22, 77
printer status report
information on 106
R
radio interference
regulatory information 123
rear access panel
illustration 8
recycle
ink cartridges 127
regulatory information 123
regulatory notices 119
regulatory model identication
number 119
replace cartridges 59
reports
diagnostic 106
web access 107
S
scan
from Webscan 47
scan specications 117
scanner glass
clean 109
locating 7
settings
network 70
skew, troubleshoot
print 86
software
scan 43
Webscan 47
status
network conguration report 106
status icons 9
system requirements 117
T
technical information
copy specications 118
environmental specications 117
print specications 117
scan specications 117
system requirements 117
trays
clear paper jams 83
locating 7
paper-width guides illustration 7
troubleshoot feeding 86
troubleshoot
control panel help system 104
embedded web server 80
HP Smart 105
multiple pages are picked 87
network conguration page 106
paper not picked up from tray 86
paper-feed problems 86
power 103
print 103
printer status report 106
skewed pages 86
two-sided printing 32
U
USB connection
port, locating 7, 8
V
view
network settings 70
W
warranty 114
Web Services information page 107
Webscan 47
websites
accessibility information 3
wireless communication
regulatory information 123
set up 66
134 Index ENWW
