HP Ink Cartridges - 'Use SETUP Cartridges' Error
This document is for HP printers that use HP 178, 364, 564, 655, 670, 685, 862, 902, 903,
904, 905, 934, or 935 SETUP ink cartridges.
The message 'Use SETUP Cartridges' displays on the printer control panel or computer, and the
printer does not print.
The SETUP ink cartridges that came with the printer must be used to set up the printer for the
first time. SETUP ink cartridges are specially designed to set up and calibrate ink levels on a new
HP printer or a replacement printhead kit. SETUP ink cartridges cannot be purchased from
retailers. If the printer came without SETUP ink cartridges, return it to the retailer. You cannot
reuse SETUP ink cartridges to set up a new printer or a replacement printhead.
note:
The graphics in this document are examples. Your ink cartridges might not look exactly like
the graphics shown. This document shows a carriage that uses four ink cartridges, but the steps
are the same for printers with five ink cartridges.
Step 1: Make sure the ink cartridges are correctly installed
The printer might display an error if the ink cartridges are not correctly installed.
1. Turn on the printer.
2. Open the ink cartridge access door.
3. Wait until the carriage is idle and silent before you continue.
4. Make sure the ink cartridges are marked ‘SETUP'.
5. Make sure the color-coded icon on each ink cartridge label matches the color-coded icon
on the carriage slot. If the icons do not match, remove the ink cartridge and insert it in the
correct slot.
Figure : Checking the color-coded icons on the ink cartridges and carriage slot
6. Move your finger along the top of the ink cartridges to check for any unseated ink
cartridges in the carriage. Press down on any ink cartridge that is higher than the others to
firmly snap the ink cartridge into its slot.
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