Meet your new BISSELL product!
Go to support.BISSELL.com for a comprehensive walkthrough
of your new purchase, including videos, tips, support, and more.
Want to get started right away? This guide has all the information
you need to set up your new product. Let’s take a look…
1. Upper Handle
2. Spray Trigger
3. Mode Button
4. Power Button
5. Carry Handle
6. Digital Display
7. Clean Out Cycle Button
8. Clean Water Tank
9. Dirty Water Tank
10. Brush Roll Window
Important Safety Instructions .. 2
Assembly and Charging ............. 3
Connecting to the BISSELL
Connect App ..................................4
Filling the Clean Water Tank ..... 4
Digital Display ................................ 5
Cleaning Your Floors ................... 5
After-Cleaning Care ..................... 6
Troubleshooting ............................ 8
Warranty .......................................... 8
CROSSWAVE® CORDLESS (MAX, PREMIER)
ALL-IN-ONE MULTI-SURFACE CLEANER
2554, 2597 SERIES
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6
7
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3
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5
8
9
10
Product Overview
What’s In The Box?
Standard accessories may vary by model.
Handle
& Body
Brush
Roll(s)
Trial
Formula(s)
Brush Roll
Drying Tray
Docking
Station
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC
SHOCK OR INJURY:
• Use indoors only.
• Do not allow to be used as a toy. Close attention is
necessary when used by or near children.
• Do not use for any purpose other than described in this
user guide. Use only manufacturer’s recommended
attachments.
• Do not charge with damaged cord or plug.
• Do not unplug by pulling on docking station cord. To
unplug, grasp the charger, not the cord.
• Do not handle docking station, charging plug or
appliance with wet hands.
• Do not put any object into openings. Do not use with any
opening blocked; keep openings free of dust, lint, hair,
and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body
away from openings and moving parts of the appliance
and its accessories.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible
materials (lighter fluid, gasoline, kerosene, etc.) or use in
areas where they may be present.
• Do not use appliance in an enclosed space filled with
vapors given off by oil-based paint, paint thinner, some
moth-proofing substances, flammable dust, or other
explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
• Do not pick up anything that is burning or smoking, such
as cigarettes, matches or hot ashes.
• Do not pick up hard or sharp objects such as glass, nails,
screws, coins, etc.
• Use only BISSELL® cleaning products intended for use
with this appliance to prevent internal component
damage. See the Cleaning Formulas section of this guide.
• Do not carry the appliance while in use.
• Do not immerse. Use only on surfaces moistened by the
cleaning process.
• Plastic film can be dangerous. To avoid danger of
suffocation, keep away from babies and children.
• Always connect to a proper electrical socket.
• Keep cord away from heated surfaces.
• Do not use without filters in place.
• Do not charge the appliance outdoors.
• Do not incinerate the appliance even if it is severely
damaged. The batteries can explode in a fire.
• Use only with charger SIL, Model SSC-420085US.
• Recharge appliance only with the charger specified by
the manufacturer. A charger that is suitable for one type
of battery pack may create a risk of injury and fire when
used with another battery pack.
• When battery pack is not in use, keep it away from other
metal objects, like paper clips, coins, keys, nails, screws
or other small metal objects, that can make a connection
from one terminal to another. Shorting the battery
terminals together may cause burns or a fire.
• Do not immerse in water or liquid.
• Do not use a battery pack or appliance that is damaged
or modified. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion or
risk of injury.
• Do not expose a battery pack or appliance to fire or
excessive temperature. Exposure to fire or temperature
above 130°C / 265°F may cause explosion.
• Follow all charging instructions and do not charge the
battery pack or appliance outside of the temperature
range 4-40°C / 40-104°F. Charging improperly or at
temperatures outside this range may damage the
battery and increase the risk of fire.
• Use only on surface moistened by cleaning process.
• Do not pull or carry charger by cord, use cord as a
handle, close door on cord, or pull cord around sharp
edges or corners.
• Prevent unintentional starting. Ensure the switch is in the
OFF-position before connecting to battery pack, picking
up or carrying the appliance. Carrying the appliance with
your finger on the switch or energizing appliance that
have the switch on invites accidents.
• Under abusive conditions, liquid may be ejected from
the battery; avoid contact. If contact accidentally occurs,
flush with water. If liquid contacts eyes, additionally seek
medical help. Liquid ejected from the battery may cause
irritation or burns.
• If appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped into
water, return it to a service center.
• Have servicing performed by a qualified repair person
using only identical replacement parts. This will ensure
that the safety of the product is maintained.
• Do not turn ON your appliance until you are familiar with
all instructions and operating procedures.
• Risk of injury from moving parts. Brush may start
unexpectedly. Turn OFF before cleaning or servicing.
• Unplug charger from electrical socket when not in use,
before cleaning, maintaining or servicing the appliance.
• Liquid must not be directed towards equipment
containing electrical components.
• Use only the type and amount of liquids specified under
the operations section of this guide.
• Battery pack and charger base output terminals are not
to be short-circuited.
• Do not modify or attempt to repair the appliance except
as indicated in the instructions for use and care.
• The battery must be removed from the appliance before
it is scrapped.
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
FCC/IC NOTICE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radiofrequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures: (1) Reorient or relocate the receiving
antenna. (2) Increase the separation between the equipment and
receiver. (3) Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected. (4) Consult the dealer or an
experienced radio/TV technician for help. This device complies with Part
15 of FCC Rules and Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept
any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux la partie 15 des régles de la FCC
et CNR d’Industrie Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de
l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
Privacy of communications may not be ensured when using this device.
WARNING: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
CAUTION: The Digital Display houses the transmitter and must be kept at
a separation distance of at least 20 cm from all persons.
ATTENTION : L’écran à affichage numérique contient l’émetteur. Gardez-
le à une distance d’un minimum de 20 cm de toute personne.
WARNING This product contains Lithium-Ion rechargeable batteries. DO NOT mix Lithium-Ion batteries with
general household waste. According to Federal and State regulations, removal and proper disposal of Lithium-Ion batteries is required.
For specific battery disposal instructions please contact Call2Recycle at 877-723-1297 or visit www.call2recycle.org.
For full instructions on battery removal for recycling visit support.BISSELL.com.
IMPORTANT INFORMATION
• The software included in this product contains open
source software. The open source licenses associated
with this product may be obtained by visiting
BISSELL.com/opensource.
• Keep appliance on a level surface.
• If your appliance has a motorized brush roll, do not
leave machine running in the same spot without the
handle fully upright.
• Do not store where freezing may occur.
• This product contains a wireless device. Refer to website
for regulatory information.
SAVE THESE INSTRUCTIONS
This model is for household use only. Commercial use of this appliance voids the manufacturer’s warranty.
BISSELL.com 3
Make sure the machine is fully charged before first use. To check the battery status, remove the
machine from the dock and turn it ON by pressing the power button. You’ll know the battery is fully
charged when all three white status lights are illuminated.
1. Firmly insert handle until it
clicks into place.
2. Slide the brush roll drying
tray up into place.
3. Place your machine onto the
docking station to charge.
4. Plug adapter into suitable
outlet. The battery indicator
will illuminate when charging.
5. Charge machine for four
hours before first use.
Assembly and Charging
Go to support.BISSELL.com for assembly videos.
Changing the Brush Roll
Included brush rolls vary by model.
FreshStart™ Multi-Surface
Brush Roll
Maintain freshness of the brush
roll while removing tough,
sticky messes and picking up
dry debris.
Wood Floor Brush Roll
Gently clean sealed hard floors.
Area Rug Brush Roll
Pick up dry debris and pet hair.
FreshStart PET
Multi-Surface Brush Roll
Maintain freshness of the brush
roll while removing tough,
sticky messes and picking up
pet hair and dry debris.
1. Grab the front of the
brush window and pull
upward to remove.
2. Pull the brush roll tab to remove. To
install new brush, place end of brush
into right side of foot. Press tab of
brush down to lock into place.
3. Align window tabs with
grooves on foot. Press window
back so it clicks into place.
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1. In the Apple App or Google
Play Store search for and install
“BISSELL Connect”. Open to
sign in or create a new login.
2. Follow the instructions in
the app to scan the QR code
and pair your machine.
3. The QR code needed for
setup can be found behind the
clean water tank.
Connecting to the BISSELL Connect App
Downloading the BISSELL Connect App lets you track filter, brush roll and formula life, access usage
tips, cleaning history, how-to videos, and set up automatic reordering.
When pairing, make sure you are near a WiFi router and your machine is charged or on the dock.
Keep plenty of CrossWave® formulas on hand so you can clean whenever it fits your schedule. Only
use CrossWave formulas in your machine. Other formulas or household cleaners may harm the
machine. Do not use hard floor formula on area rugs or carpet.
1. Hold the groove at the
top of the tank and pivot it
backwards.
2. Unscrew the cap from the
clean water tank.
3. Choose your formula*.
Scan the QR code with your
smartphone camera or visit
BISSELL.com for formulas.
Large
Area
Small
Area
4. Add warm tap water (140°F/60°C max) and BISSELL formula.
The Large Area fill lines are for areas up to 700 sq ft.
The Small Area fill lines are for areas under 350 sq ft.
5. Screw cap back on. Align
bottom of the tank with grooves
and pivot until it clicks into place.
*Compatible BISSELL formulas include: Multi-Surface, Wood Floor, Area Rug, PET Multi-Surface with Febreze Freshness, Hard Floor Sanitize
**
, PET Clean + Natural Multi-Surface
Certain trademarks used under license from The Procter & Gamble Company or its affiliates.
Filling the Clean Water Tank
View our family of formulas for your family of mess-makers at B ISSELL.com.
WARNING To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL
cleaning formula intended for use with the hard floor device.
BISSELL.com 5
Digital Display
Cleaning Your Floors
Note: Before cleaning rugs, check the manufacturer’s tag and test an inconspicuous spot for
colorfastness. Don’t use on silk or delicate rugs.
Power
Trigger
Mode
1. Press power button ON.
Press mode button to switch
between Hard Floor and Area
Rug Modes. Area Rug Mode
dispenses double the solution
as Hard Floor Mode.
2. Recline to start the brush
roll spinning. Brush roll will not
spin when machine is upright.
Note: Laying machine flat or
sideways will cause the dirty
water tank to leak.
3. Hold trigger for 10
seconds to wet brush roll.
LEDs illuminate when holding
the trigger. Bubbles appear
in window when solution is
flowing.
Power
4. Hold the solution spray
trigger to apply solution on
forward and backward passes.
5. Release the trigger and
make forward and backward
passes without dispensing
solution. To dry floors faster,
make additional dry passes.
6. Press power button OFF.
The battery icon will beep
for three seconds while shut
off is in progress. Do not
move machine until it finishes
powering down.
1. Hard Floor Mode
2. Area Rug Mode
3. Dirty Water Tank Full
4. Battery Status
5. WiFi Connected
543
1 2
ATTENTION
• Do not overwet carpet or hardwood floors. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may
result in premature belt failure.
• This machine is designed to be used on sealed hard floors and area rugs.
CONTINUED ON NEXT PAGE
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Emptying the Dirty Water Tank
1. Press the button on the top
of the tank, grab the front
handle and pull tank out.
2. Hold tank lid near sides of
filter and pull up. Pull strainer
to separate debris for disposal.
3. Pour dirty water into utility
sink or similar receptacle for
waste water. Rinse the tank.
Using the Clean Out Cycle
Note: Empty the dirty water tank prior to cleaning the machine.
4. Optional: Add 2oz of
FreshStart™ Clean-Out
Formula to the tray. Formula
will fill to just below the
recessed portion of the tray.
5. Place the machine on the
dock. Add water to reach the
Clean Out Cycle line if needed.
6. Press the Clean Out Cycle
Button to start the 40-second
cycle. Note: If the battery
runs out the Clean Out Cycle
cannot run until your machine
is docked for 30 seconds.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
After-Cleaning Care
Go to support.BISSELL.com for a full list of how-to videos.
Cleaning with Hard Floor Sanitize Formula
Please read “DIRECTIONS FOR USE” on Hard Floor Sanitize label. Use on hard nonporous floors only.
1. Remove visible soil before
cleaning. Hold trigger down to
apply solution to the floor.
2. Allow formula to remain wet
on the floor for five minutes.
3. With the trigger released,
make forward and backward
passes to extract solution.
Cleaning Your Floors (continued)
BISSELL.com 7
7. Once cycle is complete, dry
brush roll. Pull up on brush roll
window. Pull the brush roll tab
to remove and place in drying
tray. Brush and window can be
hand washed.
8. Remove the machine from
the dock and wipe out the tray.
Do NOT rinse under faucet.
This keeps water out of the
charging plug.
9. Remove filter from the top
of the tank by pulling it up.
10. Wash filter and screen with
warm water and mild detergent.
Rinse the bottom of the tank
cover, including mesh screen.
11. Leave all parts out to dry
before reassembling.
12. Store machine in a
protected, dry area. Since
this product uses water, it
must not be stored where
there is danger of freezing.
Freezing will damage internal
components and may void the
warranty.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
NOTICE To reduce the risk of a leaking condition, do not store machine where freezing may occur. Damage to internal
components may result.
After-Cleaning Care (continued)
8
Warranty
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.B ISSELL.com.
Problem Possible Cause Remedies
Battery icon on
digital display shows
three red lights
Brush roll obstruction. Remove hair and debris from brush roll window, brush
roll and gear at end of the foot.
Dirty water tank
icon digital display is
illuminated amber
Dirty water tank is full. Remove and empty tank. Thoroughly clean tank and
sensors. Place tank back into the machine.
Dirty water tank is not seated
properly.
Reseat tank.
Machine is leaking
Brush roll is dirty. Place the machine on the dock and run the Clean Out
Cycle.
Over-saturation of water on ground. Turn machine ON, recline and make two passes without
dispensing solution.
Loss of suction power
Brush roll window is not latched in
place.
Reinstall brush roll window.
Debris channel in foot is clogged. Clean the channel with a paper towel.
Filter clogged by debris. Clean filter, filter screen, and mesh screen on tank lid.
Note: Any other servicing should be performed by an authorized service representative.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
©2022 BISSELL Inc. All rights reserved.
Part Number 1631375 03/22 RevB
Limited 2-year warranty, may vary by state. Visit support.BISSELL.com or call 1-844-383-2630 for
complete warranty information.
Every Purchase Saves Pets
™
BISSELL proudly supports BISSELL Pet Foundation®
and its mission to help save homeless pets. When you
buy a BISSELL® product, you help save pets, too. We’re
proud to design products that help make pet messes,
odors and pet homelessness disappear.
Visit BISSELLsavespets.com to learn more.
