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Q3: FAILED TO EXTRACT FILES
Since the XTOOL tablet is equipped with an Android system, you have to
confirm the system type of receiver.
For Android: supports transferring files via Bluetooth, USB cable, etc.;
For IOS: only supports transferring files through a wired connection
(Bluetooth connection is not available).
Q4: MAILBOX SUPPORTED
The diagnosis tablet supports various mailboxes, including Hotmail, Outlook,
Yahoo, Gmail, etc. When you set up the email, please make sure that the
email client configuration address you entered is correct.
Due to the adjustment of Google's security policy, starting from May 31, 2022,
the Android system of this device will no longer support the email client to
log in to the Gmail account. To use the Gmail mailbox service, please log in
to the web version of Gmail using a browser.
Q5: HOW TO MAKE AN APPOINTMENT FOR REMOTE
SUPPORT
Please contact your dealer, or send an email to our technical support center.
(Email address: s[email protected]) And our technical support team
will confirm the time of remote support with you.
Q6: HOW TO GENERATE AND UPLOAD DIAGNOSTIC
LOG FILES
This tablet will automatically generate and store the diagnostic logs. When
the device is connected to the Internet, it will automatically upload all the
stored diagnostic logs to the backend system.
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