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69
9 REMOTE ASSISTANCE
Tap on "Remote" to start the TeamViewer quick support program, which is
a simple, fast, and secure remote-control screen. You can use this
application to enable them to control your tablet on a PC through the
TeamViewer software, thereby obtaining temporary remote support from
Xtool's technical support centre.
Tablets and mobile devices running TeamViewer are identified by a globally
unique ID. When the remote application is started for the first time, the ID will
be automatically generated according to the hardware characteristics and
will not be changed in the future. This TeamViewer ID can individually access
all TeamViewer clients.
Before launching the remote desktop application, make sure that the tablet
is connected to the Internet so that you can access the tablet to receive
remote support from a third party. If you encounter problems and are not
able to solve them, you could open this application and ask for remote
assistance.
To obtain remote support from your partners or Xtool After-service Center:
1. Turn on the power of the tablet.
2. Click Remote in the diagnosis application. The TeamViewer screen is
displayed, and the device ID will be generated.
3. Your partner must install the remote-control software on his/her tablet by
downloading the full version of the TeamViewer program
(http://www.teamviewer.com) online, and then start the software on his/her
tablet at the same time, to provide support and remote control of the tablet.
4. Provide your ID to the partner or Xtool technician, and then wait for him/her
to send you a remote-control request.
5. A pop-up window will be shown asking you to confirm to allow the remote-
control program to control your device.
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