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Action Yes No
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging kit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact
customer
support.
The problem is
solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper texture, type, and
weight in the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of
the following:
• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
• Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Troubleshooting 289
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