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Action Yes No
Step 2
a Turn o the printer, then wait about 10 seconds, and then turn
the printer back on.
b Resend the print job.
Is the tray working?
The problem is
solved.
Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed
in the Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 38.
Is the tray available in the printer driver?
The problem is
solved.
Contact
customer
support.
Paper feed problems
Jammed pages are not reprinted
Action Yes No
Turn on Jam Recovery.
a From the home screen, navigate to:
> Settings > General Settings > Print Recovery
b From the Jam Recovery menu, touch the arrows to scroll to On
or Auto.
c Tou ch Submit.
Do pages reprint after a jam?
The problem is
solved.
Contact
customer
support.
Troubleshooting 266
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