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Action Yes No
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see
“Adding available options in the print driver”
on page 38.
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
customer
support.
Cannot detect memory card
Action Yes No
Make sure the memory card is installed.
a Install the memory card. For more information, see “Installing a
memory card” on page 30.
Note: Check if the memory card is securely connected to the
printer controller board.
b Print a menu settings page, and then check if the card is listed
in the Installed Options list.
Is the card listed in the Installed Options list?
The problem is
solved.
Contact
customer
support.
Tray problems
Action Yes No
Step 1
a Pull out the tray, and then do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper
fill
indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
The problem is
solved.
Go to step 2.
Troubleshooting 265
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