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Jammed pages are not reprinted
Action Yes No
a From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
b In the Jam Recovery menu, select On or Auto.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
E-mailing problems
Cannot send e
‑mails
Action Yes No
Step 1
Make sure that the e‑mail SMTP settings are configured correctly.
For more information, see “Configuring the e‑mail SMTP settings”
on page 46.
Can you send an e‑mail?
The problem is
solved.
Go to step 2.
Step 2
Make sure that you are using the correct password. Depending on
your e‑mail service provider, use your account password, app
password, or authentication password. For more information, see
“Configuring the e‑mail SMTP settings” on page 46.
Can you send an e‑mail?
The problem is
solved.
Go to step 3.
Step 3
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you send an e‑mail?
The problem is
solved.
Contact
customer
support.
Troubleshooting 233
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