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Lexmark MX521DE User Manual
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Lexmark MX521DE
User's Guide PDF - Page 185
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Contents
Safety information
Conventions
Product statements
Learning about the printer
Finding information about the printer
Finding the printer serial number
Selecting a location for the printer
Printer configurations
Attaching cables
Using the control panel
Understanding the status of the power button and indicator light
Printing the Network Setup Page
Setting up and using the home screen applications
Using the home screen
Customizing the home screen
Supported applications
Setting up Card Copy
Creating a shortcut
Using Display Customization
Configuring Eco-Settings
Using Customer Support
Using QR Code Generator
Setting up Scan Center
Setting up Device Quotas
Creating a Cloud Connector profile
Managing bookmarks
Creating bookmarks
Creating folders
Managing contacts
Adding contacts
Adding groups
Editing contacts or groups
Deleting contacts or groups
Setting up and using the accessibility features
Activating Voice Guidance
Navigating the screen using gestures
Enabling Magnification mode
Adjusting the Voice Guidance speech rate
Using the keyboard on the display
Enabling spoken passwords or personal identification numbers
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading trays
Loading the multipurpose feeder
Linking trays
Paper support
Supported paper sizes
Supported paper types
Supported paper weights
Printing
Printing from a computer
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
Printing from a mobile device using Mopria Print Service
Printing from a mobile device using AirPrint
Printing from a mobile device using Wi-Fi Direct®
Printing from a flash drive
Supported flash drives and file types
Configuring confidential jobs
Printing confidential and other held jobs
Printing from a Cloud Connector profile
Printing a font sample list
Printing a directory list
Canceling a print job
Copying
Using the automatic document feeder and scanner glass
Making copies
Copying photos
Copying on letterhead
Copying on both sides of the paper
Reducing or enlarging copies
Collating copies
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Creating a copy shortcut
E-mailing
Using the automatic document feeder and scanner glass
Configuring the e-mail SMTP settings
Sending an e-mail
Creating an e-mail shortcut
Faxing
Setting up the printer to fax
Supported fax
Setting up the fax function using analog fax
Setting up the fax function using etherFAX
Setting up the fax function using fax server
Setting up fax using a standard telephone line
Setting up fax in countries or regions with different telephone wall jacks and plugs
Connecting to a distinctive ring service
Setting the fax date and time
Configuring daylight saving time
Using the automatic document feeder and scanner glass
Sending a fax
Scheduling a fax
Creating a fax destination shortcut
Changing the fax resolution
Adjusting the fax darkness
Printing a fax log
Blocking junk faxes
Holding faxes
Forwarding a fax
Scanning
Using the automatic document feeder and scanner glass
Scanning to a computer
Scanning to an FTP server
Scanning to a network folder
Creating an FTP shortcut
Scanning to a flash drive
Scanning to a Cloud Connector profile
Understanding the printer menus
Menu map
Device
Preferences
Eco-Mode
Remote Operator Panel
Notifications
Power Management
Anonymous Data Collection
Accessibility
Restore Factory Defaults
Maintenance
Configuration Menu
Out of Service Erase
Visible Home Screen Icons
About this Printer
Print
Layout
Setup
Quality
Job Accounting
XPS
PDF
PostScript
PCL
HTML
Image
Paper
Tray Configuration
Media Configuration
Universal Setup
Custom Scan Sizes
Media Types
Copy
Copy Defaults
Fax
Fax Mode
Fax Setup
General Fax Settings
Fax Send Settings
Fax Receive Settings
Fax Cover Page
Fax Log Settings
Speaker Settings
Fax Server Setup
General Fax Settings
Fax Server E-mail Settings
Fax Server Scan Settings
E-mail
E-mail Setup
E-mail Defaults
Web Link Setup
FTP
FTP Defaults
USB Drive
Flash Drive Scan
Flash Drive Print
Network/Ports
Network Overview
Wireless
Wi-Fi Direct
Ethernet
TCP/IP
SNMP
IPSec
802.1x
LPD Configuration
HTTP/FTP Settings
ThinPrint
USB
Restrict external network access
Security
Login Methods
Manage Permissions
Local Accounts
Schedule USB Devices
Security Audit Log
Login Restrictions
Confidential Print Setup
Disk Encryption
Erase Temporary Data Files
Solutions LDAP Settings
Mobile Services Management
Miscellaneous
Reports
Menu Settings Page
Device
Print
Shortcuts
Fax
Network
Help
Troubleshooting
Printing the Menu Settings Page
Securing the printer
Locating the security slot
Erasing printer memory
Erasing printer hard disk memory
Encrypting the printer hard disk
Restoring factory default settings
Statement of Volatility
Maintaining the printer
Adjusting the speaker volume
Adjusting the default headphone volume
Configuring the fax speaker settings
Networking
Connecting the printer to a Wi-Fi network
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
Configuring Wi-Fi Direct
Connecting a mobile device to the printer
Connecting a computer to the printer
Deactivating the Wi-Fi network
Changing the printer port settings after installing an internal solutions port
Setting up serial printing (Windows only)
Cleaning printer parts
Cleaning the printer
Cleaning the touch screen
Cleaning the scanner
Ordering parts and supplies
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Ordering a toner cartridge
Ordering an imaging unit
Ordering a maintenance kit
Configuring supply notifications
Replacing parts and supplies
Replacing the toner cartridge
Replacing the imaging unit
Replacing the pick tires
Replacing the pick roller assembly
Replacing the ADF separator roller
Moving the printer
Moving the printer to another location
Shipping the printer
Saving energy and paper
Configuring the power save mode settings
Adjusting the brightness of the printer display
Conserving supplies
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Clearing jams
Avoiding jams
Identifying jam locations
Paper jam in door A
Paper jam in the rear door
Paper jam in the standard bin
Paper jam in the duplex unit
Paper jam in trays
Paper jam in the multipurpose feeder
Paper jam in the automatic document feeder
Troubleshooting
Print quality problems
Printing problems
Print quality is poor
Blank or white pages
Dark print
Fine lines are not printed correctly
Folded or wrinkled paper
Gray background
Horizontal light bands
Incorrect margins
Light print
Mottled print and dots
Paper curl
Print crooked or skewed
Repeating defects
Solid black pages
Text or images cut off
Toner easily rubs off
Vertical dark bands
Vertical dark lines or streaks
Vertical dark streaks with print missing
Vertical light bands
Vertical white lines
Print jobs do not print
Confidential and other held documents do not print
Job prints from the wrong tray or on the wrong paper
Slow printing
The printer is not responding
Adjusting toner darkness
Network connection problems
Cannot open Embedded Web Server
Cannot connect the printer to the Wi-Fi network
Unable to read flash drive
Enabling the USB port
Checking the printer connectivity
Hardware options problems
Cannot detect internal option
Internal solutions port does not operate correctly
Defective flash detected
Not enough free space in flash memory for resources
Unformatted flash detected
Issues with supplies
Replace cartridge, printer region mismatch
Non-Lexmark supply
Paper feed problems
Envelope seals when printing
Collated printing does not work
Tray linking does not work
Paper frequently jams
Jammed pages are not reprinted
E-mailing problems
Cannot send e-mails
Faxing problems
Caller ID is not shown
Cannot set up etherFAX
Cannot send or receive faxes using analog fax
Cannot send or receive faxes using etherFAX
Can receive but not send faxes using analog fax
Can send but not receive faxes using analog fax
Poor fax print quality
Missing information on the fax cover page
Cannot send the fax cover page from the computer
Scanning problems
Cannot scan to a computer
Cannot scan to a network folder
Partial copies of document or photo
Poor copy quality
Vertical dark streaks on output when scanning from the ADF
Jagged image or text when scanning from the ADF
Scan job was not successful
Scanner does not close
Scanning takes too long or freezes the computer
Scanner does not respond
Adjusting scanner registration
Adjusting ADF registration
Contacting customer support
Upgrading and migrating
Hardware
Available internal options
Accessing the controller board
Installing a memory card
Installing an optional card
Installing a printer hard disk
Installing an internal solutions port
Installing optional trays
Software
Supported operating systems
Installing the printer software
Installing the fax driver
Adding printers to a computer
Adding available options in the print driver
Firmware
Exporting or importing a configuration file
Updating firmware
Updating the firmware using the control panel
Updating the firmware using the Embedded Web Server
Notices
Product information
Edition notice
GOVERNMENT END USERS
Trademarks
Licensing notices
Noise emission levels
Waste from Electrical and Electronic Equipment (WEEE) directive
India E-Waste notice
Product disposal
EU battery directive
Returning Lexmark cartridges for reuse or recycling
Static sensitivity notice
ENERGY STAR
Temperature information
Laser notice
Power consumption
Product power consumption
Sleep Mode
Hibernate Mode
Off mode
Total energy usage
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020
Regulatory notices for telecommunication terminal equipment
Notice to users of the US telephone network: FCC requirements
Notice to users of the Canadian telephone network
Notice to users of the New Zealand telephone network
Japanese telecom notice
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Innovation, Science and Economic Development Canada
European Community (EC) directives conformity
United Kingdom (UK) conformity
Multiple model information
Federal Communications Commission (FCC) compliance information statement
Notice to users of Class A products in Brazil
European Community (EC) directives conformity
United Kingdom (UK) conformity
Radio interference notice
Model-specific information
Federal Communications Commission (FCC) compliance information statement
European Community (EC) directives conformity
United Kingdom (UK) conformity
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
Index
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Contents
Table of Contents
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Troubleshooting
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P
aper jam in door A
1
R
emove the tray
.
2
Open door A.
Clearing jams
185
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File type: PDF
File name: 23431898_mx521de.pdf
File size: 12.58 MB
File Language: English
Pages: 290
Author: Lexmark
File created: 2023-09-10
Published: 2023-11-09
Updated: 2023-11-09
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Table of Contents
×
Contents
2
Safety information
7
Conventions
7
Product statements
7
Learning about the printer
10
Finding information about the printer
10
Finding the printer serial number
11
Selecting a location for the printer
12
Printer configurations
13
Attaching cables
14
Using the control panel
16
Understanding the status of the power button and indicator light
16
Printing the Network Setup Page
17
Setting up and using the home screen applications
18
Using the home screen
18
Customizing the home screen
19
Supported applications
19
Setting up Card Copy
19
Creating a shortcut
20
Using Display Customization
20
Configuring Eco-Settings
21
Using Customer Support
21
Using QR Code Generator
21
Setting up Scan Center
22
Setting up Device Quotas
22
Creating a Cloud Connector profile
22
Managing bookmarks
23
Creating bookmarks
23
Creating folders
23
Managing contacts
24
Adding contacts
24
Adding groups
24
Editing contacts or groups
25
Deleting contacts or groups
25
Setting up and using the accessibility features
26
Activating Voice Guidance
26
Navigating the screen using gestures
26
Enabling Magnification mode
27
Adjusting the Voice Guidance speech rate
27
Using the keyboard on the display
27
Enabling spoken passwords or personal identification numbers
27
Loading paper and specialty media
28
Setting the paper size and type
28
Configuring Universal paper settings
28
Loading trays
28
Loading the multipurpose feeder
30
Linking trays
31
Paper support
32
Supported paper sizes
32
Supported paper types
34
Supported paper weights
35
Printing
36
Printing from a computer
36
Printing from a mobile device
36
Printing from a mobile device using Lexmark Mobile Print
36
Printing from a mobile device using Mopria Print Service
36
Printing from a mobile device using AirPrint
36
Printing from a mobile device using Wi-Fi Direct®
37
Printing from a flash drive
38
Supported flash drives and file types
39
Configuring confidential jobs
40
Printing confidential and other held jobs
40
Printing from a Cloud Connector profile
41
Printing a font sample list
41
Printing a directory list
41
Canceling a print job
41
Copying
43
Using the automatic document feeder and scanner glass
43
Making copies
43
Copying photos
43
Copying on letterhead
44
Copying on both sides of the paper
44
Reducing or enlarging copies
44
Collating copies
44
Placing separator sheets between copies
44
Copying multiple pages onto a single sheet
45
Creating a copy shortcut
45
E-mailing
46
Using the automatic document feeder and scanner glass
46
Configuring the e-mail SMTP settings
46
Sending an e-mail
54
Creating an e-mail shortcut
54
Faxing
55
Setting up the printer to fax
55
Supported fax
55
Setting up the fax function using analog fax
56
Setting up the fax function using etherFAX
58
Setting up the fax function using fax server
58
Setting up fax using a standard telephone line
59
Setting up fax in countries or regions with different telephone wall jacks and plugs
62
Connecting to a distinctive ring service
64
Setting the fax date and time
64
Configuring daylight saving time
64
Using the automatic document feeder and scanner glass
64
Sending a fax
65
Scheduling a fax
65
Creating a fax destination shortcut
66
Changing the fax resolution
66
Adjusting the fax darkness
66
Printing a fax log
66
Blocking junk faxes
66
Holding faxes
67
Forwarding a fax
67
Scanning
68
Using the automatic document feeder and scanner glass
68
Scanning to a computer
68
Scanning to an FTP server
69
Scanning to a network folder
70
Creating an FTP shortcut
70
Scanning to a flash drive
70
Scanning to a Cloud Connector profile
71
Understanding the printer menus
72
Menu map
72
Device
73
Preferences
73
Eco-Mode
74
Remote Operator Panel
75
Notifications
76
Power Management
79
Anonymous Data Collection
79
Accessibility
80
Restore Factory Defaults
81
Maintenance
81
Configuration Menu
81
Out of Service Erase
85
Visible Home Screen Icons
86
About this Printer
86
Print
86
Layout
86
Setup
88
Quality
89
Job Accounting
89
XPS
90
PDF
91
PostScript
91
PCL
92
HTML
93
Image
94
Paper
94
Tray Configuration
94
Media Configuration
95
Universal Setup
95
Custom Scan Sizes
96
Media Types
96
Copy
97
Copy Defaults
97
Fax
100
Fax Mode
100
Fax Setup
100
General Fax Settings
100
Fax Send Settings
101
Fax Receive Settings
105
Fax Cover Page
108
Fax Log Settings
108
Speaker Settings
109
Fax Server Setup
110
General Fax Settings
110
Fax Server E-mail Settings
110
Fax Server Scan Settings
112
E-mail
113
E-mail Setup
113
E-mail Defaults
114
Web Link Setup
119
FTP
119
FTP Defaults
119
USB Drive
124
Flash Drive Scan
124
Flash Drive Print
128
Network/Ports
129
Network Overview
129
Wireless
130
Wi-Fi Direct
133
Ethernet
133
TCP/IP
135
SNMP
137
IPSec
138
802.1x
139
LPD Configuration
139
HTTP/FTP Settings
140
ThinPrint
141
USB
141
Restrict external network access
142
Security
143
Login Methods
143
Manage Permissions
143
Local Accounts
144
Schedule USB Devices
145
Security Audit Log
145
Login Restrictions
148
Confidential Print Setup
148
Disk Encryption
149
Erase Temporary Data Files
149
Solutions LDAP Settings
149
Mobile Services Management
150
Miscellaneous
150
Reports
150
Menu Settings Page
150
Device
151
Print
151
Shortcuts
151
Fax
151
Network
152
Help
152
Troubleshooting
152
Printing the Menu Settings Page
152
Securing the printer
153
Locating the security slot
153
Erasing printer memory
153
Erasing printer hard disk memory
153
Encrypting the printer hard disk
154
Restoring factory default settings
154
Statement of Volatility
154
Maintaining the printer
156
Adjusting the speaker volume
156
Adjusting the default headphone volume
156
Configuring the fax speaker settings
156
Networking
156
Connecting the printer to a Wi-Fi network
156
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
157
Configuring Wi-Fi Direct
158
Connecting a mobile device to the printer
158
Connecting a computer to the printer
159
Deactivating the Wi-Fi network
159
Changing the printer port settings after installing an internal solutions port
159
Setting up serial printing (Windows only)
160
Cleaning printer parts
160
Cleaning the printer
160
Cleaning the touch screen
161
Cleaning the scanner
161
Ordering parts and supplies
164
Using genuine Lexmark parts and supplies
164
Checking the status of parts and supplies
164
Ordering a toner cartridge
164
Ordering an imaging unit
166
Ordering a maintenance kit
167
Configuring supply notifications
167
Replacing parts and supplies
168
Replacing the toner cartridge
168
Replacing the imaging unit
170
Replacing the pick tires
172
Replacing the pick roller assembly
174
Replacing the ADF separator roller
178
Moving the printer
180
Moving the printer to another location
180
Shipping the printer
181
Saving energy and paper
181
Configuring the power save mode settings
181
Adjusting the brightness of the printer display
181
Conserving supplies
182
Recycling
182
Recycling Lexmark products
182
Recycling Lexmark packaging
182
Clearing jams
183
Avoiding jams
183
Identifying jam locations
184
Paper jam in door A
185
Paper jam in the rear door
189
Paper jam in the standard bin
190
Paper jam in the duplex unit
190
Paper jam in trays
191
Paper jam in the multipurpose feeder
192
Paper jam in the automatic document feeder
193
Troubleshooting
195
Print quality problems
195
Printing problems
196
Print quality is poor
196
Blank or white pages
196
Dark print
197
Fine lines are not printed correctly
199
Folded or wrinkled paper
200
Gray background
201
Horizontal light bands
203
Incorrect margins
203
Light print
204
Mottled print and dots
206
Paper curl
207
Print crooked or skewed
208
Repeating defects
209
Solid black pages
210
Text or images cut off
211
Toner easily rubs off
213
Vertical dark bands
213
Vertical dark lines or streaks
215
Vertical dark streaks with print missing
216
Vertical light bands
217
Vertical white lines
218
Print jobs do not print
219
Confidential and other held documents do not print
220
Job prints from the wrong tray or on the wrong paper
221
Slow printing
221
The printer is not responding
223
Adjusting toner darkness
224
Network connection problems
224
Cannot open Embedded Web Server
224
Cannot connect the printer to the Wi-Fi network
225
Unable to read flash drive
226
Enabling the USB port
226
Checking the printer connectivity
226
Hardware options problems
227
Cannot detect internal option
227
Internal solutions port does not operate correctly
228
Defective flash detected
228
Not enough free space in flash memory for resources
228
Unformatted flash detected
229
Issues with supplies
229
Replace cartridge, printer region mismatch
229
Non-Lexmark supply
229
Paper feed problems
230
Envelope seals when printing
230
Collated printing does not work
231
Tray linking does not work
231
Paper frequently jams
232
Jammed pages are not reprinted
233
E-mailing problems
233
Cannot send e-mails
233
Faxing problems
234
Caller ID is not shown
234
Cannot set up etherFAX
234
Cannot send or receive faxes using analog fax
235
Cannot send or receive faxes using etherFAX
237
Can receive but not send faxes using analog fax
237
Can send but not receive faxes using analog fax
238
Poor fax print quality
238
Missing information on the fax cover page
239
Cannot send the fax cover page from the computer
239
Scanning problems
239
Cannot scan to a computer
239
Cannot scan to a network folder
240
Partial copies of document or photo
241
Poor copy quality
242
Vertical dark streaks on output when scanning from the ADF
242
Jagged image or text when scanning from the ADF
243
Scan job was not successful
243
Scanner does not close
244
Scanning takes too long or freezes the computer
244
Scanner does not respond
245
Adjusting scanner registration
245
Adjusting ADF registration
245
Contacting customer support
246
Upgrading and migrating
247
Hardware
247
Available internal options
247
Accessing the controller board
247
Installing a memory card
249
Installing an optional card
250
Installing a printer hard disk
252
Installing an internal solutions port
254
Installing optional trays
260
Software
261
Supported operating systems
261
Installing the printer software
261
Installing the fax driver
262
Adding printers to a computer
262
Adding available options in the print driver
263
Firmware
263
Exporting or importing a configuration file
263
Updating firmware
264
Updating the firmware using the control panel
264
Updating the firmware using the Embedded Web Server
265
Notices
266
Product information
266
Edition notice
266
GOVERNMENT END USERS
266
Trademarks
267
Licensing notices
267
Noise emission levels
267
Waste from Electrical and Electronic Equipment (WEEE) directive
268
India E-Waste notice
268
Product disposal
268
EU battery directive
269
Returning Lexmark cartridges for reuse or recycling
269
Static sensitivity notice
269
ENERGY STAR
269
Temperature information
269
Laser notice
270
Power consumption
270
Product power consumption
270
Sleep Mode
271
Hibernate Mode
271
Off mode
271
Total energy usage
271
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020
272
Regulatory notices for telecommunication terminal equipment
272
Notice to users of the US telephone network: FCC requirements
272
Notice to users of the Canadian telephone network
273
Notice to users of the New Zealand telephone network
273
Japanese telecom notice
274
Regulatory notices for wireless products
275
Modular component notice
275
Exposure to radio frequency radiation
275
Innovation, Science and Economic Development Canada
275
European Community (EC) directives conformity
276
United Kingdom (UK) conformity
276
Multiple model information
277
Federal Communications Commission (FCC) compliance information statement
277
Notice to users of Class A products in Brazil
278
European Community (EC) directives conformity
278
United Kingdom (UK) conformity
279
Radio interference notice
279
Model-specific information
279
Federal Communications Commission (FCC) compliance information statement
279
European Community (EC) directives conformity
280
United Kingdom (UK) conformity
281
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
281
Index
284
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