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13.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
monitor: 5120 x 1440.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in the
box labeled 'desktop area', move the
sidebar to 5120 x 1440 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat
steps 2 and 3 to verify that your PC is
set at 5120 x 1440.
• Shut down your computer,
disconnect your old monitor, and
reconnect your Philips QD OLED
monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended refresh
rate for an QD OLED monitor?
Ans.: Recommended refresh rate in QD
OLED monitors is 60 Hz, In case
of any disturbance on the screen,
you can set it up to 100 Hz to see
if that removes the disturbance.
Q3: What are the .inf and .icm les?
How do I install the drivers (.inf
and .icm)?
Ans.: These are the driver les for
your monitor. Your computer
may ask you for monitor drivers
(.inf and .icm les) when you
rst install your monitor. Follow
the instructions in your user
manual, and monitor drivers (.inf
and .icm les) will be installed
automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows
®
Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the
button, then
select [Reset] to recall all the
original factory settings.
Q6: Is the QD OLED screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
aect your warranty conditions.
Q7: How should I clean the QD OLED
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as
per the following procedures.
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