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3 Make sure the paper guides are aligned against the edges of the paper.
4 Make sure the paper tray closes properly.
Reset the printer
Turn the printer o, wait about 10 seconds, and then turn the printer on.
Make sure the paper tray is installed correctly
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it
may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup
documentation that came with the paper tray, or go to
http://support.lexmark.com to view the paper tray
instruction sheet.
2,000-sheet drawer problems
Check the drawer connection
Make sure the 2,000‑sheet drawer is properly connected to the printer.
Load paper
If the tray is empty, then load paper in the tray or feeder
Clear any jams
Open the side door of the tray or feeder, and then remove any jammed paper.
Avoid paper jams
• Flex the paper.
• Make sure the drawer is properly installed.
• Make sure paper is loaded correctly.
• Make sure the paper stack you load does not exceed the maximum stack height indicated in the tray.
• Make sure the paper or specialty media meets specifications and is not damaged.
• Make sure the guides are positioned correctly for the paper size loaded.
Memory card
Make sure the memory card is securely connected to the printer system board.
Cannot detect
flash
memory card
Make sure the flash memory card is securely connected to the printer system board.
Cannot detect printer hard disk
Make sure the printer hard disk is securely connected to the printer system board.
Troubleshooting 221
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