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Support
This application launches the Support platform which synchronizes Autel’s online service
with the tablet. In order to synchronize the device to your online account, you need to
register the product through the Internet when you use it for the first time. The Support
application is connected to Autel’s service channel and online communities which
provides the quickest way to find solutions to common problems, allowing you to submit
complaints and help requests to obtain direct services and supports from the online
community.
10.1 Product Registration
In order to get access to the Support platform and obtain update and other services from
Autel, you are required to register the MaxiPRO tablet the first time you use it.
To register the MaxiPRO tablet
1. Visit the website pro.autel.com.
2. If you have an Autel account, sign in with your account ID and password and
skip to step 7.
3. If you are a new member to Autel, click the Register button to create your Autel
ID.
4. Enter the required personal information in the input fields.
5. Enter your email address, then click Request. You will receive an email from
Autel with your verification code. Open the email and copy the code into the
proper input box.
6. Set a password for your account, and enter the password again to confirm.
Read the Autel User Service Agreement and Autel Privacy Policy, then
check the box to accept the terms. After all the information is entered, click
Register. A Product Registration screen will appear.
7. Your product serial number and password are required to complete your
registration. To find your serial number and password on the tool: go to Settings
＞About.
8. Enter your tool’s serial number and password on the Product Registration
screen. Enter the CAPTCHA code and click Submit to complete your
registration procedure.
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