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Below are the questions most frequently asked about the baby monitor. If you cannot find the answer to your question,
visit our website at www.vtechphones.com, or contact 1 (800) 595-9511 for customer service.
Why does the
baby monitor
not respond
normally?
Try the following (in the order listed) for common cure:
1. Disconnect the power to the baby units and the parent unit.
2. Remove the batteries in the parent unit. Then, install the batteries again.
3. Wait a few seconds before connecting power back to the baby units and the parent unit.
4. Turn on the baby units and the parent unit.
5. Wait for the parent unit to synchronize with the baby units. Allow up to one minute for
this to take place.
Why don’t the
power-on light of the
baby unit and parent
unit go on when I switch
on the units?
Perhaps the parent unit is not connected to the mains. Insert the appliance plug into the
parent unit and put the adapter in a wall socket. Then, press and hold POWER to switch
on the parent unit and to establish connection with the baby unit.
Perhaps the baby unit is not connected to the mains. Connect the baby unit to the mains.
Then, slide the ON/OFF switch to ON to switch on the baby unit and to establish
connection with the parent unit.
Why doesn’t my parent
unit charge while
connected to AC power?
Make sure the power is not controlled by a wall switch.
Make sure the battery is correctly installed in your parent unit.
You may have used the battery for a long time. Replace a new battery.
Why is my screen in black
and white?
The screen is in black and white during night-time or in a dark room when the night
vision feature is activated. This is normal.
Why do I get glare or
blurry display on my
screen when viewing my
baby at night?
During night-time or in a dark room, the surroundings and other interfering factors,
like lightings, objects, colors and backgrounds may affect the image quality on your
parent unit screen. Adjust the baby unit’s angle or place the baby unit at a higher level to
prevent glare and blurry display.
Why does the baby
monitor produce a
high-pitched noise?
The parent unit and baby units may be too close to each other.
• Move the parent unit away from the baby units until the noise stops; OR
• Lower the volume of your parent unit.
Why does the parent unit
beep?
The baby units may be out of range. Move the parent unit closer to the baby units (but
not less than 3 feet).
If the parent unit is powered by the provided battery, it may not have enough charge for
the parent unit to perform normally. Charge the battery in the parent unit for up to 3 hours.
If your parent unit is in Split mode, some of your baby units may detect sounds.
The temperature of your baby’s room may be too high or too low.
Why does the parent unit
beep frequently in Split
mode?
You may have set the VOX sensitivity level to Highest when the sound alert feature is
turned on. The parent unit notifies you of all sounds including background noise with
beeps. Adjust the VOX sensitivity to a lower level.
Why does the parent unit
react too quickly to other
sounds?
The baby unit also picks up other sounds than those of your baby. Adjust the VOX
sensitivity level to a lower level or lower the parent unit speaker volume.
Why don’t I hear a sound/
Why can’t I hear my baby
cry?
The parent unit speaker volume may be too low. Press VOL to increase the volume.
You may have set a low VOX sensitivity level. See Adjust the sound sensitivity of the baby
unit to set to a higher level.
Why can’t I establish a
connection? Why is the
connection lost every now
and then? Why are there
sound interruptions?
The baby units may be out of range. Move the parent unit closer to the baby units
(observe the minimum distance of 3 feet/ 1 meter).
Other electronic products may cause interference with your baby monitor. Try installing
your baby monitor as far away from these electronic devices as possible.
If you power on only one baby unit, your parent unit may display and No link to CAM #,
and the LINK LED light flashes. Press VIEW to switch to the baby unit you have powered on.
Frequently asked questions
When you are not going to use the baby monitor for some time, remove the rechargeable battery from the
parent unit. Store the parent unit, the baby unit and the adapters in a cool and dry place.
Storage
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