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Troubleshooting
Picture Issues
111
The screen is or has become dark
111 The picture is not bright, or the picture colours do not look
clear
112 The picture colours are black and white or do not look the
way they should look
112 The Projector automatically turns off by itself
112 Unable to power on
113 Displayed video looks blurry
113 The picture is distorted.
113
There is a dotted line on the edge of the screen.
113 The picture won’t display in full screen.
114 The Subtitle function in the Projector menu is deactivated.
114 Subtitles appear on the Projector screen.
114 Auto keystone does not work properly.
Sound and Noise Issues
115
How can I connect an audio device to the Projector?
115
There is no sound or the sound is too low at maximum
volume.
115 The picture is good but there is no sound.
116 HDMI (eARC/ARC) is connected, and there is no sound.
116
The speakers are making an odd sound.
116
The sound is interrupted.
117
Whenever a function is used on the Projector or the channel
is changed, the Projector voices the activity. The Projector
explains in voice-over the video scenes displayed on the
screen.
117 The Projector audio is not being played through the
Soundbar or A/V receiver.
117 The sound is not heard clearly.
117 The volume of the external device cannot be adjusted.
117 I want to turn the Projector and audio device off and on at
the same time.
External Device Connectivity Issues
118
The "Mode Not Supported" message appears.
118
The video is OK but there is no audio.
118 I want to connect to a PC and mobile device via screen
mirroring.
119
No screen appears when connecting the Projector to an
external device.
119
I want to connect to a Bluetooth speaker.
119 The PC screen does not appear or it
Network Issues
120 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
120
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
121
What is Anynet+?
121
Anynet+ does not work. The connected device is not
displayed.
121 I want to start Anynet+. I also want the connected devices to
turn on when the Projector is turned on.
122 I want to exit Anynet+. It is inconvenient to turn on other
devices because the Projector also turns on. It is
inconvenient because the connected devices (e.g. set-top
box) turn off together.
122 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
122
The Anynet+ device won't play.
Remote Control Issues
123
The remote control does not work.
Apps
124 I cannot the app I want.
124 I launched an app, but it's in a different language. How can I
change the language?
124
The app does not work properly. Its image quality is poor.
124
The Smart Hub Home Screen keeps appearing whenever you
turn on the Projector.
Voice Assistant Issues
125 The microphone is off.
125 The voice commands do not work well.
125 Bixby/Alexa answers although I did not call it.
126 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
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