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21
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SUGGESTED ACTION
Treadmill will not start
Not plugged in.
Plug cord into outlet.
Safety Key is not inserted.
Insert Safety Key.
Running belt not centered
Running belt tension is not
correct on the left or right sides
of the running board.
Tighten the left and right
adjusting bolts of the rear roller.
Computer not working
Wires from the console and
bottom control board are not
properly connected.
Check wire from the console to
the control board.
Transformer is damaged.
If the transformer is damaged,
contact customer service.
E01/E15: Message failure
Wires from the console and
bottom control board are not
properly connected.
Check wire connections from the
console to the control board. If
the wire has been punctured or
damaged, you will need to
replace it. If the problem is not
rectified, you may need to
replace the control board.
E03: No hall signal
Hall signal cannot be received by
the motor.
Check if the motor hall sensor
plug is not inserted properly, or
the sensor wire of control board
is broken or damaged; If the
sensor signal circuit on the
control board is abnormal,
replace the control board;
Replace the motor if the Hall
signal inside the motor fails or is
damaged.
E04: Incline failure
The incline motor is damaged or
the wire for the incline motor is
not connected properly or has
become damaged
Re-connect or replace the wire
for the incline motor. Replace the
incline motor with a new one if
damaged. Check the control
board, replace if damaged.Press
incline self-inspection button of
the control board once replace a
new control board or a new
motor.
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