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Received fax has poor print quality
Action Yes No
Step 1
Ask the person who sent you the fax to:
a Check if the quality of the original document is satisfactory.
b Increase the fax scan resolution, if possible.
c Resend the fax.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
Decrease the incoming fax transmission speed.
a Open a Web browser, and then type the printer IP address in
the address field.
Notes:
• View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it
to load the Web page correctly.
• Print a network setup page or menu settings page, and
then locate the IP address in the TCP/IP section.
b Click Settings > Fax Settings > Analog Fax Setup.
c In the Max Speed menu, click one of the following:
• 2400
• 4800
• 9600
• 14400
• 33600
d Click Submit, and then resend the fax.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
When Cartridge low [88.xy] appears, replace the
cartridge, and then resend the fax.
Is the fax print quality satisfactory?
The problem is
solved.
Contact
customer
support.
Solving scanner problems
• “Cannot scan from a computer” on page 327
• “Partial document or photo scans” on page 327
• “Poor scanned image quality” on page 328
Troubleshooting 326
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