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Action Yes No
Step 1
a Print a font sample list to check if the fonts you are using are
supported by the printer.
1 From the printer control panel, navigate to:
> Reports > Print Fonts
2 Tou ch PCL Fonts or PostScript Fonts.
b Use a font that is supported by the printer or install the font that
you want to use. For more information, contact your system
support person.
c Resend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Go to step 2. The problem is
solved.
Step 2
a Use a font that is supported by the printer or install the font that
you want to use on your computer. For more information,
contact your system support person.
b Resend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Contact
customer
support.
The problem is
solved.
Clipped pages or images
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct
positions for the paper loaded.
b Resend the print job.
Is the page or image clipped?
Go to step 2. The problem is
solved.
Troubleshooting 299
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