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042
Common Issues
Unable to power on
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The battery level is low. Put the robot on the charging dock and charge it before use.
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The battery temperature is too low or too high. Only use the robot within the range of
r&r)
Unable to charge
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Check the power indicator light turns on and both ends of the power cabel are properly
connected.
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If contact is poor, clean the contact areas on the charging dock and the robot.
Slow charging
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When used at high or low temperatures, the robot will automatically reduce its charging
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The charging contacts may be dirty. Wipe them with a dry cloth.
Unable to dock
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There are too many obstacles near the charging dock. Move it to an open area.
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The robot is too far from the charging dock. Place it closer and retry.
Abnormal behavior
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Restart the robot.
Noise during cleaning
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Unable to connect to WiFi
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WiFi is disabled. Reset the WiFi and try again.
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The WiFi signal is poor. Move the robot to an area with good WiFi reception.
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Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
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Unable to connect to WiFi abruptly. There may be an error with your router settings.
Contact Roborock customer service for additional support.
Problem Solution
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