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38
PROBLEM SOLVING
Problem Potential reason
Potential solution
Door not
shutting/
locking
1. Glass turntable fitted
incorrectly
Check if the glass turntable has been placed correctly on the
turntable and is not stopping the door from shutting
correctly.
2. Latches have become
deformed
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer where it was purchased from
for a refund or replacement.
Turntable not
rotating
1. Turntable coupling
not fitted or tape not
removed
Check if the turntable coupling is fitted correctly and the
transportation tape has been removed.
2. Turntable roller ring
not fitted or fitted
incorrectly
Check if the coupling has be placed under the turntable and
that it is positioned correctly.
3. Glass turntable fitted
incorrectly
Check if the glass turntable has been placed correctly on the
turntable.
4. Turntable has
developed a fault
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer where it was purchased from
for a refund or replacement.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
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