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Problem Potential reason
Potential solution
If the
microwave
doesn’t work
1. Microwave is not
plugged in
Make sure that the plug is plugged in securely into the
mains and the switch is on. If it is not, remove the plug
from the socket, wait 10 seconds and plug it in again
securely.
2. Plug is not working
The plug socket that the microwave is plugged into may
have become faulty. Plug the microwave into another
known good plug socket, ensure that the socket is
turned on and check if the microwave now works.
3. The plug has a blown
fuse or the mains circuit
has a blown fuse/tripped
fuse
Check the plug for a blown circuit fuse or a tripped main
circuit breaker. If these seem to be working properly,
test the socket with another appliance.
4. Microwave has
developed a fault
Contact customer services to talk through the problem
to see if any solutions for the fault can be found. If not
and the product is within its warranty period, then the
microwave should be returned to the retailer where it
was purchased from for a replacement or refund.
If the
microwave
power will not
work
1. Door is not closed
Make sure the door is securely closed. Otherwise, the
microwave will not engage or operate.
2. The timer dial has not
been turned.
Start the microwave by turning the dial and pressing the
start button.
Not heating
Magnetron not working
The component that produces the microwaves is called
a magnetron, if food is not being heated or is 'luke'
warm then it is likely this component has developed a
fault.
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer where it was purchased
from for a refund or replacement.
35
PROBLEM SOLVING
The microwave oven may cause interference to your radio, TV or similar
equipment. If this happens, you can stop the interference by moving the
radio, TV or equipment as far away from your microwave oven as possible.
WARNING: To reduce the risk of personal injury, always
unplug the microwave before performing maintenance
or trouble shooting checks.
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