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ninjakitchen.com
TROUBLESHOOTING
• “Add Food” appears on the control panel display.
The unit has completed preheating and it is now time to add your ingredients.
• “Shut Lid” appears on the control panel display.
The hood is open and needs to be closed for the selected function to start.
• “Plug In” appears on the control panel display.
The thermometer is not plugged into the jack on the right side of the control panel. Plug the
thermometer in before proceeding. Press the thermometer in until you hear a click.
• “PRBE ERR” appears on the control panel display.
This means the unit timed out before food reached the set internal temperature. As a protection for
the unit, it can run for only certain lengths of time at specific temperatures.
• “E” appears on the control panel display.
The unit is not functioning properly. Contact Customer Service at 1-877-646-5288. So we may better
assist you, please register your product online at registeryourninja.com and have the product on
hand when you call.
• Why is my food overcooked or undercooked even though I used the thermometer?
It is important to insert the thermometer lengthwise into the thickest part of the ingredient to get
the most accurate reading. Make sure to allow food to rest for
3–5 minutes to complete cooking. For more information, refer to the Using the Foodi™ Smart
Thermometer section.
• Why does the preheat progress bar not start from the beginning?
When the unit is warm from previously being used, it will not require the full preheating time.
• Can I cancel or override preheating?
Preheating is highly recommended for best results, but you can skip it by selecting the PREHEAT
button after you press the START/STOP button.
• Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients.
• Why is my unit emitting smoke?
When using the Grill function, always select the recommended temperature setting. Recommended
settings can be found in the Quick Start Guide and in the Inspiration Guide. Make sure the splatter
shield is installed.
• How do I pause the unit so I can check my food?
When the hood is opened during a cooking function, the unit will automatically pause.
• Will the thermometer grip melt if it touches the hot grill grate?
No, the grip is made of a high-temperature silicone that can handle the Ninja® Foodi® Smart XL Grill’s
high temperatures.
• My food is burned.
Do not add food until recommended preheat time is complete. For best results, check progress
throughout cooking, and remove food when desired level of brownness has been achieved. Remove
food immediately after the cook time is complete to avoid overcooking.
• Why did a circuit breaker trip while using the unit?
The unit uses 1760 watts of power, so it must be plugged into an outlet on a 15-amp circuit breaker.
Using an outlet on a 10-amp breaker will cause the breaker to trip. It is also important that the unit
be the only appliance plugged into an outlet when in use. To avoid tripping a breaker, make sure the
unit is the only appliance plugged into an outlet on a 15-amp breaker.
• Why does the unit have a 1–9 scale for the Beef Preset?
Perception of what a specific internal doneness looks like diers from person to person, even
restaurant to restaurant. The 1–9 scale provides a wide range of options for each doneness level so
you can customize doneness to your liking.
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ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will
be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement
unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourninja.com and have
the product on hand when you call, so we may better assist you. A Customer Service Specialist will
provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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