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42
Before You Call
Oven smokes excessively when
broiling.
• Incorrect setting. Follow broiling instructions in “Setting Broil” on page 24 Be sure oven
door is closed when broiling.
• Meat too close to the broil element. Reposition broil rack to provide proper clearance
between the meat and broil element. Remove excess fat from meat. Cut remaining fatty
edges to prevent curling.
• Grease build up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Grease or food splatters will cause excessive smoking.
Oven light does not work. • Be sure the oven light is secure in the socket. See “Replacing the Oven Light” on
page 37.
Convection fan does not rotate. • Oven door is open. Convection fan will turn off if oven door is opened when Convection
is active. Close oven door.
Entire appliance does not operate. • Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric company
for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back
cover).
Surface burners do not ignite. • Surface control knob has not been completely turned to LITE. Push in and turn the
surface control knob to LITE until burner ignites and then turn control knob to desired
flame size.
• Burner ports are clogged. With the burners OFF, use a small-gauge wire or needle to
clean ports. See the Care and Cleaning section for complete instructions.
• Appliance power cord is disconnected from outlet. Be sure power cord is securely
plugged into the electrical outlet.
• Electrical power outage.
Surface burner flame uneven or not
flaming all the way around the
burner cap
• Burner ports are clogged. With the burner OFF, clean ports by using a small-gauge wire
or needle.
• Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly and follow instructions in the Care and
Cleaning section.
Surface burner flame is too high • Surface control knob is set too high. Adjust to lower flame setting.
• Burner caps are not seated properly. Check that all surface burner caps are level and
seated correctly on surface burner heads. See See “Cleaning the cooktop and surface
burners” on page 36 for additional cleaning instructions.
• Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Surface burner flame is orange. • Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue.
• In coastal areas, a slightly orange flame is unavoidable due to salt air.
The oven control display shows
“SPr" and self-clean is not working.
• The cooktop should not be used during a self-clean cycle. On some models, turning on
any cooktop surface burner will cause the clean cycle to cancel. If the clean cycle is
canceled, the oven control display will show “SPr" for 5 seconds. The oven door will
remain locked until the oven has cooled down below cleaning temperature. If the oven
is below cleaning temperature, the user can start another clean cycle immediately. If
the oven is in cleaning temperature range, another self-clean cycle can be set once the
door unlocks (up to 4 hours).
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