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16
Fault Finding
This section provides an easy reference guide to the more common problems that may occur during
operation of your appliance. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your appliance.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
Model Trade Name and Serial Number of Appliance. (Both can be found on Technical
Data Plate located on appliance).
Fault Possible Cause Remedy
Pilot won’t light.
No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is turned
on, and that bottles are not empty.
Call the service provider.
Pilot goes out when gas control
knob released.
Releasing knob before the
thermocouple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to the
gas control is loose or faulty.
Thermocouple faulty.
Electromagnet in the rear of the
gas control unit is faulty.
Hold knob in for at least 20
seconds following ignition of the
pilot.
Clean or replace the pilot injector.
Tighten the thermocouple
connection.
Check that the thermocouple is
producing between 20-30mV.
Inspect and replace if not in good
working order.
Call the service provider.
Main burner will not light. Incorrect supply pressure.
Faulty gas control.
Call the service provider.
Call the service provider.
Piezo Ignition spark is being
generated but not sparking
from the ignition electrode to
the pilot burner hood.
HT lead damaged or broken.
Check that the ignition electrode
is not cracked and is correctly
positioned.
Piezo igniter faulty.
Repair or replace the HT lead.
Re-position or replace the ignition
electrode.
Replace the piezo igniter.
Call the service provider.
NOTE: Components having adjustments protected (e.g. paint sealed) by the manufacturer, are only
to be adjusted by an authorised service agent. They are not to be adjusted by an
unauthorised service person.
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