Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learn about the printer................................................................................ 8
Finding information about the printer.............................................................................................................8
Printer configuration..........................................................................................................................................10
Using the control panel.................................................................................................................................... 10
Understanding the status of the power button and indicator light........................................................11
Selecting paper....................................................................................................................................................11
Set up, install, and configure.....................................................................16
Selecting a location for the printer................................................................................................................ 16
Attaching cables................................................................................................................................................. 17
Loading paper and specialty media.............................................................................................................. 17
Installing and updating software, drivers, and firmware..........................................................................21
Networking..........................................................................................................................................................23
Printing the Menu Settings Page...................................................................................................................26
Secure the printer.......................................................................................27
Erasing printer memory....................................................................................................................................27
Restoring factory default settings................................................................................................................. 27
Statement of Volatility.......................................................................................................................................27
Print.............................................................................................................. 28
Printing from a computer.................................................................................................................................28
Printing from a mobile device........................................................................................................................ 28
Configuring confidential jobs.........................................................................................................................29
Printing confidential and other held jobs....................................................................................................30
Printing a font sample list................................................................................................................................. 31
Placing separator sheets between copies.................................................................................................. 31
Canceling a print job..........................................................................................................................................31
Adjusting toner darkness................................................................................................................................ 32
Contents 2
Use printer menus...................................................................................... 33
Menu map............................................................................................................................................................33
Device...................................................................................................................................................................33
Print.......................................................................................................................................................................40
Paper.....................................................................................................................................................................44
Network/Ports.....................................................................................................................................................46
Security................................................................................................................................................................ 58
Reports..................................................................................................................................................................61
Troubleshooting.................................................................................................................................................62
Maintain the printer....................................................................................63
Checking the status of parts and supplies................................................................................................. 63
Configuring supply notifications....................................................................................................................63
Setting up e‑mail alerts....................................................................................................................................63
Viewing reports..................................................................................................................................................64
Ordering parts and supplies...........................................................................................................................64
Replacing parts and supplies.........................................................................................................................65
Cleaning the printer..........................................................................................................................................70
Saving energy and paper................................................................................................................................. 71
Moving the printer to another location......................................................................................................... 71
Shipping the printer.......................................................................................................................................... 72
Troubleshoot a problem.............................................................................73
Print quality problems.......................................................................................................................................73
Printing problems...............................................................................................................................................74
The printer is not responding.......................................................................................................................100
Network connection problems......................................................................................................................101
Issues with supplies........................................................................................................................................ 104
Clearing jams.................................................................................................................................................... 105
Paper feed problems........................................................................................................................................ 111
Contacting customer support........................................................................................................................ 114
Recycle and dispose..................................................................................115
Recycling Lexmark products..........................................................................................................................115
Recycling Lexmark packaging.......................................................................................................................115
Contents 3
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 5
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6
CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands away from
moving parts in areas marked with this label. Injuries from moving parts may occur around gears and
other rotating parts.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learn about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Information Center—Go to
https://infoserve.lexmark.com.
Product videos—Go to
https://infoserve.lexmark.com/idv/.
Help using the printer software Help for Microsoft Windows or Macintosh operating
systems—Open a printer software program or
application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learn about the printer 8
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
Go to
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Learn about the printer 9
Printer configuration
1 Control panel
2 Power button
3 Manual feeder
4 250‑sheet tray
5 Standard bin
Using the control panel
Control panel part Function
1 Display
• View printer messages and supply status.
• Set up and operate the printer.
2 Indicator light Check the status of the printer.
3 Home button Go to the home screen.
Learn about the printer 10
Control panel part Function
4 Right arrow button
• Scroll through menus or move between screens and menu options.
• Increase the numeric value of a setting.
5 Back button Return to the previous screen.
6 Stop or Cancel button Stop the current job.
7 Menu button Access the printer menus.
8 Select button
• Select a menu option.
• Save the changes in a setting.
9 Left arrow button
• Scroll through menus or move between screens and menu options.
• Decrease the numeric value of a setting.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Sleep mode.
Blue The printer is on or ready.
Blinking blue The printer is processing data.
Blinking red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
White The printer is in Sleep mode.
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are
specifically
designed for electrophotographic printing.
Learn about the printer 11
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them.
Weight
The tray can feed paper weights from 60 to 105 g/m
2
(16 to 28 lb) grain long paper. Paper lighter than 60 g/m
2
(16 lb) may not be sti enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheeld
points.
Moisture content
The amount of moisture in paper
aects
both print quality and the printer ability to feed the paper correctly.
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–105 g/m
2
(16–28‑lb) paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality.
Paper containing
fibers
such as cotton can negatively
aect
paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be aected by the temperature in the printer fuser
Learn about the printer 12
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough‑edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m
2
(16 lb)
• Multiple‑part forms or documents
Selecting preprinted forms and letterhead
• Use grain long paper.
• Use only forms and letterhead printed using an oset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead aects print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more information,
see the Paper and Specialty Media Guide.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Supported paper sizes
Notes:
• Paper less than 210 mm (8.3 in.) wide always prints at reduced speed.
• Use the manual feeder when printing on paper less than 105 mm (4.1 in.) wide.
• The minimum paper dimension supported for two‑sided printing is 210 x 279.4 mm (8.3 x 11 in.).
Learn about the printer 13
• For two-sided printing on letter‑, legal‑, Oficio‑, or folio‑size paper, make sure that the paper size setting
in the duplex unit is set to Letter.
Paper size 250‑sheet tray Manual feeder Two‑sided printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5 (short edge feed)
148 x 210 mm (5.8 x 8.3 in.)
X
A5 (long edge feed)
210 x 148 mm (8.3 x 5.8 in.)
X
A6
105 x 148 mm (4.1 x 5.8 in.)
X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Oficio (Mexico)
215.9 x 340.4 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.94 x 5.83 in.)
X X
Statement
139.7 x 215.9 mm (5.5 x 8.5 in.)
X
Executive
184.2 x 266.7 mm (7.25 x 10.5 in.)
X
Letter
215.9 x 279.4 mm (8.5 x 11 in.)
Legal
215.9 x 355.6 mm (8.5 x 14 in.)
Folio
215.9 x 330.3 mm (8.5 x 13 in.)
Universal
98 x 148 mm (3.9 x 5.8 in.) to
216 x 356 mm (8.5 x 14 in.)
X X
Universal
105 x 148 mm (4.1 x 5.8 in.) to
216 x 356 mm (8.5 x 14 in.)
X
7 3/4 Envelope (Monarch)
98.4 x 190.5 mm (3.875 x 7.5 in.)
X
X
9 Envelope
98.4 x 225.4 mm (3.875 x 8.9 in.)
X
X
10 Envelope
104.8 x 241.3 mm (4.12 x 9.5 in.)
X
X
Learn about the printer 14
Paper size 250‑sheet tray Manual feeder Two‑sided printing
DL Envelope
110 x 220 mm (4.33 x 8.66 in.)
X X
C5 Envelope
162 x 229 mm (6.38 x 9.01 in.)
X
X
B5 Envelope
176 x 250 mm (6.93 x 9.84 in.)
X
X
Other Envelope
98.4 x 162 mm (3.87 x 6.38 in.) to
176 x 250 mm (6.93 x 9.84 in.)
X
X
Supported paper types
Note: Labels, envelopes, and card stock always print at reduced speed.
Paper type 250‑sheet tray Manual feeder Two‑sided printing
Plain paper
Card stock X X
Labels X
X
Bond
Envelope X X
Letterhead
Preprinted
Colored paper
Light
Heavy
Recycled
Supported paper weights
250‑sheet tray Manual feeder Two‑sided printing
60–105 g/m
²
(16–28‑lb bond) 60–200 g/m
²
(16–54‑lb bond) 60–105 g/m
²
(16–28‑lb bond)
Learn about the printer 15
Set up, install, and
configure
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 120 m m (5 i n. )
2 Rear 260 mm (10 in.)
3 Right side 120 mm (5 in.)
Set up, install, and configure 16
4 Front 550 mm (22 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5 Left side 120 mm (5 in.)
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Printer port Function
1 Ethernet port Connect the printer to a network.
2 USB printer port Connect the printer to a computer.
3 Power cord socket Connect the printer to an electrical outlet.
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
> Paper > > Tray Configuration > > Paper Size/Type >
2 Select a paper source, and then configure the paper size and type.
Set up, install, and configure 17
Notes:
• For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to
A4.
• For two-sided printing on letter‑, legal‑,
Oficio
‑, or folio‑size paper, make sure that the paper size setting
in the duplex unit is set to Letter.
Configuring
Universal paper settings
1 From the control panel, navigate to:
> Paper > > Media Configuration > > Universal Setup >
2 Configure the settings, and then press .
Loading the tray
1 Remove the tray.
Set up, install, and configure 18
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
Set up, install, and configure 19
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper
fill
indicator.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading the manual feeder
1 Open the manual feeder.
Set up, install, and configure 20
2 Adjust the guide to match the size of the paper that you are loading.
3 Load a sheet of paper with the printable side faceup.
• Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided
printing.
• Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided
printing.
• Load envelope with the flap side down and against the left side of the paper guide.
Warning—Potential Damage: To avoid paper jams, do not force paper into the manual feeder.
Installing and updating software, drivers, and firmware
Installing the printer software
Notes:
• The print driver is included in the software installer package.
• For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print
on an AirPrint-certified printer. If you want custom printing features, then download the print driver.
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• Go to
www.lexmark.com/downloads.
2 Run the installer, and then follow the instructions on the computer screen.
Adding printers to a computer
Before you begin, do one of the following:
• Connect the printer and the computer to the same network. For more information on connecting the printer
to a network, see
“Connecting the printer to a Wi‑Fi network” on page 23.
• Connect the computer to the printer. For more information, see
“Connecting a computer to the printer” on
page 26.
• Connect the printer to the computer using a USB cable. For more information, see
“Attaching cables” on
page 17.
Note: The USB cable is sold separately.
Set up, install, and configure 21
For Windows users
1 From a computer, install the print driver.
Note: For more information, see
“Installing the printer software” on page 21.
2 Open Printers & scanners, and then click Add a printer or scanner.
3 Depending on your printer connection, do one of the following:
• Select a printer from the list, and then click Add device.
• Click Show Wi
‑Fi Direct printers, select a printer, and then click Add device.
• Click The printer that I want isn’t listed, and then from the Add Printer window, do the following:
a Select Add a printer using a TCP/IP address or hostname, and then click Next.
b In the “Hostname or IP address” field, type the printer IP address, and then click Next.
Notes:
– View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
– If you are using a proxy server, then temporarily disable it to load the web page correctly.
c Select a print driver, and then click Next.
d Select Use the print driver that is currently installed (recommended), and then click Next.
e Type a printer name, and then click Next.
f Select a printer sharing option, and then click Next.
g Click Finish.
For Macintosh users
1 From a computer, open Printers & Scanners.
2 Click , and then select a printer.
3 From the Use menu, select a print driver.
Notes:
• To use the Macintosh print driver, select either AirPrint or Secure AirPrint.
• If you want custom printing features, then select the Lexmark print driver. To install the driver, see
“Installing the printer software” on page 21.
4 Add the printer.
Updating firmware
Some applications require a minimum printer firmware level to operate correctly.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
Set up, install, and configure 22
3 Do either of the following:
• Click Check for updates > I agree, start update.
• Upload the
flash
file.
Note: To download the latest firmware, go to
www.lexmark.com/downloads, and then search for your
printer model.
a Browse to the flash file.
Note: Make sure that you extracted the firmware zip file.
b Click Upload > Start.
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export Configuration or Import Configuration.
3 Follow the instructions on the screen.
4 If the printer supports applications, then do the following:
a Click Apps > select the application > Configure.
b Click Export or Import.
Networking
Connecting the printer to a Wi
‑Fi network
Make sure that Active Adapter is set to Auto. From the control panel, navigate to
> Network/Ports >
> Network Overview > > Active Adapter > > Auto >
Using the control panel
1 From the control panel, navigate to:
> Network/Ports > > Wireless > > Setup On Printer Panel >
2 Select a Wi‑Fi network, and then enter the network password.
Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial
setup.
Set up, install, and configure 23
Using Lexmark Mobile Assistant
1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the
Google Play
TM
store or App Store online store.
2 From the control panel, navigate to:
> Network/Ports > > Wireless > > Setup Using Mobile App >
3 Follow the instructions on the display to view the printer ID.
Note: The printer ID is the printer wireless network SSID.
4 From your mobile device, launch the application, and then accept the Terms of Use.
Note: If necessary, grant permissions.
5 Tap Connect to Printer > Go to Wi
‑Fi Settings.
6 Connect your mobile device to the printer wireless network.
7 Return to the application, and then tap Setup Wi-Fi Connection.
8 Select a Wi-Fi network, and then enter the network password.
9 Tap Done.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
• Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
> Network/Ports > > Network Overview > > Active Adapter > > Auto >
Using the Push Button method
1 From the control panel, navigate to:
> Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start Push Button
Method >
2 Follow the instructions on the display.
Using the personal identification number (PIN) method
1 From the control panel, navigate to:
> Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start PIN Method >
2 Copy the eight‑digit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address
field.
Set up, install, and configure 24
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eight‑digit PIN, and then save the changes.
Configuring Wi
‑Fi Direct
Wi-Fi Direct
®
is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi-
Fi Direct‑enabled printer without using an access point (wireless router).
1 From the control panel, navigate to:
Settings >
> Network/Ports > > Wi-Fi Direct >
2 Configure the settings.
• Enable Wi
‑Fi Direct—Enables the printer to broadcast its own Wi‑Fi Direct network.
• Wi
‑Fi Direct Name—Assigns a name for the Wi‑Fi Direct network.
• Wi
‑Fi Direct Password—Assigns the password for negotiating the wireless security when using the
peer‑to-peer connection.
• Show Password on Setup Page—Shows the password on the Network Setup Page.
• Auto-Accept Push Button Requests—Lets the printer accept connection requests automatically.
Note: Accepting push‑button requests automatically is not secured.
Connecting a mobile device to the printer
Before connecting your mobile device, make sure that Wi‑Fi Direct has been configured. For more information,
see
“Configuring Wi‑Fi Direct” on page 25.
Connecting using Wi
‑Fi Direct
Note: These instructions apply only to Android mobile devices.
1 From the mobile device, go to the settings menu.
2 Enable Wi
‑Fi, and then tap Wi‑Fi Direct.
3 Select the printer Wi-Fi Direct name.
4 Confirm the connection on the printer control panel.
Connecting using Wi
‑Fi
1 From the mobile device, go to the settings menu.
2 Tap Wi
‑Fi, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
3 Enter the Wi-Fi Direct password.
Set up, install, and configure 25
Connecting a computer to the printer
Before connecting your computer, make sure that Wi‑Fi Direct has been configured. For more information, see
“Configuring Wi‑Fi Direct” on page 25.
For Windows users
1 Open Printers & scanners, and then click Add a printer or scanner.
2 Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
3 From the printer display, take note of the eight-digit PIN of the printer.
4 Enter the PIN on the computer.
Note: If the print driver is not already installed, then Windows downloads the appropriate driver.
For Macintosh users
1 Click the wireless icon, and then select the printer Wi‑Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
2 Type the Wi‑Fi Direct password.
Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Deactivating the Wi
‑Fi network
1 From the printer control panel, navigate to:
> Network/Ports > > Network Overview > > Active Adapter > > Standard Network >
2 Follow the instructions on the display.
Checking the printer connectivity
1 From the control panel, navigate to:
> Reports > > Network >
2 Select Network Setup Page, and then press .
3 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Printing the Menu Settings Page
1 From the control panel, navigate to:
> Reports >
2 Select Menu Settings Page, and then press .
Set up, install, and configure 26
Secure the printer
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To er a s e n on ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
> Device > > Maintenance > > Out of Service Erase > > Sanitize all information on
nonvolatile memory >
2 Select Yes > .
3 Select either Start initial setup or Leave printer oine, and then press
.
Restoring factory default settings
1 From the control panel, navigate to:
> Device > > Restore Factory Defaults > > Restore all settings >
2 Select Yes , and then press .
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Secure the printer 27
Print
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
Lexmark
TM
Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Mopria Print Service
Mopria
®
Print Service is a mobile printing solution for mobile devices running on Android
TM
version 5.0 or later.
It allows you to print directly to any Mopria‑certified printer.
Note: Make sure that you download the Mopria Print Service application from the Google Play store and
enable it in the mobile device.
1 From your Android mobile device, launch a compatible application or select a document from your
file
manager.
2 Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Tap
.
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Print 28
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your
file
manager or launch a compatible application.
2 Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing from a mobile device using Wi
‑Fi Direct®
Wi‑Fi Direct
®
is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see
“Connecting a mobile device to the printer” on page 25.
1 From your mobile device, launch a compatible application or select a document from your
file
manager.
2 Depending on your mobile device, do one of the following:
• Tap > Print.
• Tap
> Print.
• Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Configuring confidential jobs
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Security > Confidential Print Setup.
3 Configure the settings.
Use To
Max Invalid PIN Set the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the expiration time for confidential print jobs.
Note:
Confidential
held jobs are stored in the printer until they are released or
deleted manually.
Print 29
Use To
Repeat Job Expiration Set the expiration time for a repeat print job.
Note: Repeat held jobs are stored in the printer memory for reprinting.
Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining
copies.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Reserve Job Expiration Set the expiration time that the printer stores print jobs.
Note: Reserve held jobs are automatically deleted after printing.
Require All Jobs to be
Held
Set the printer to hold all print jobs.
Keep duplicate
documents
Set the printer to print all documents with the same file name.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Select a printer, and then click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type
(Confidential,
Repeat, Reserve, or Verify).
If you select Confidential, then secure the print job with a personal identification number (PIN).
6 Click OK or Print.
7 From the printer control panel, release the print job.
• For confidential print jobs, navigate to:
Held jobs >
> select your user name > > Confidential > > enter the PIN > > select
the print job >
> configure the settings > > Print >
• For other print jobs, navigate to:
Held jobs >
> select your user name > > select the print job > > configure the settings >
> Print >
For Macintosh users
Using AirPrint
1 With a document open, choose File > Print.
2 Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing.
3 Enable Print with PIN, and then enter a four‑digit PIN.
Print 30
4 Click Print.
5 From the printer control panel, release the print job. Navigate to:
Held jobs >
> select your computer name > > Confidential > >enter the PIN > > select
the print job >
> Print >
Using the print driver
1 With a document open, choose File > Print.
2 Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
3 Choose Confidential Print, and then enter a four‑digit PIN.
4 Click Print.
5 From the printer control panel, release the print job. Navigate to:
Held jobs >
> select your computer name > > Confidential > > > select the print job >
> enter the PIN > > Print >
Printing a font sample list
1 From the control panel, navigate to:
> Reports > > Print > > Print Fonts >
2 Select PCL Fonts, and then press .
Placing separator sheets between copies
1 From the control panel, navigate to:
> Print > > Layout > > Separator Sheets > > Between Copies >
2 Print the document.
Canceling a print job
From the printer control panel
1 From the control panel, press
twice, and then press .
2 Select a print job to cancel, and then press
.
From the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select a print job to cancel.
Print 31
Adjusting toner darkness
1 From the control panel, navigate to:
> Print > > Quality > > Toner Dark ness
2 Adjust the setting, and then press
.
Print 32
Use printer menus
Menu map
Device
• Preferences
• Eco‑Mode
• Remote Operator Panel*
• Notifications
• Power Management
• Anonymous Data Collection
• Restore Factory Defaults
• Maintenance
• About this Printer
Print
•
Layout
• Setup
• Quality
• PCL
• Image
Paper
• Tray Configuration • Media Configuration
Network/Ports
•
Network Overview
• Wireless
• Wi‑Fi Direct
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• USB
• Restrict external network access
Security*
•
Login methods
• Certificate Management
• Login Restrictions
• Confidential Print Setup
• Erase Temporary Data Files
• Miscellaneous
Reports
• Menu Settings Page
• Device
• Print
• Network
Troubleshooting Print Quality Test Pages
* This menu appears only in the Embedded Web Server.
Device
Preferences
Menu item Description
Display Language
[List of languages]
Set the language of the text that appears on the display.
Country/Region
[List of countries]
Identify the country or region where the printer is configured
to operate.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 33
Menu item Description
Run Initial Setup
Ye s
No*
Run the setup wizard.
Displayed information
Display Text 1
Display Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format [MM‑DD‑YYYY*]
Time Format [12 hour A.M./P.M.*]
Time Zone [GMT*]
Network Time Protocol
Enable NTP
NTP Server
Configure the printer date and time.
Paper Sizes
U.S.*
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Timeout
10–300 (60*)
Set the idle time in seconds before the display shows the home
screen, or before the printer logs out a user account
automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Eco‑Mode
Menu item Description
Print
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Print
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 34
Menu item Description
Print
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated status of the supplies.
Supplies
Custom Supply
Notifications
Configure notification settings when the printer requires user
intervention.
Note: This menu item appears only in the Embedded Web
Server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 35
Menu item Description
E‑mail Alerts Setup
E‑mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply Address
(O*)
Use SSL/TLS (Disabled*)
Require Trusted Certificate (On*)
SMTP Server Authentication (No
authentication required*)
Device‑Initiated E‑mail (None*)
Device Userid
Device Password
NTLM Domain
Configure the e‑mail settings of the printer.
Note: This menu item appears only in the Embedded Web
Server.
Error Prevention
Jam Assist
O
On*
Set the printer to check for jammed paper automatically.
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Error Prevention
Auto Reboot
Auto Reboot (Reboot always*)
Set the printer to restart when an error occurs.
Error Prevention
Auto Reboot
Max Auto Reboots (2*)
Set the number of automatic reboots that the printer can
perform.
Error Prevention
Auto Reboot
Auto Reboot Window (720*)
Set the number of seconds before the printer performs an
automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read‑only information of the reboot counter.
Error Prevention
Display Short Paper Error
Auto‑clear*
On
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 36
Menu item Description
Error Prevention
Page Protect
O*
On
Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery
Auto*
O
On
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Timeouts
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 37
Anonymous Data Collection
Menu item Description
Allow Anonymous Data Collection
Ye s
No
Send printer usage and performance information to Lexmark.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Display a message to select paper size and type after inserting
the tray.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Specify the page orientation when loading A5 paper size.
Tray Configuration
Paper Prompts
Auto*
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 38
Menu item Description
Tray Configuration
Envelope Prompts
Auto*
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
Print reports about printer menu settings, status, and event logs.
Supply Usage And Counters
Clear Supply Usage History
Reset the supply page counter or view the total printed pages.
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Reset the emulator after a print job.
Printer Emulations
Emulator Security
Disable Printer Message Access
O
On*
Disable access to the printer message during emulation.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
Print Configuration
Print Density
Disabled
1–5 (3*)
Adjust the toner density when printing documents.
Device Operations
Quiet Mode
On
O*
Set the printer to reduce the amount of noise that it makes when
printing.
Note: This setting slows down the overall performance of the
printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 39
Menu item Description
Device Operations
Panel Menus
Enable*
Disable*
Set the printer to enable access to the control panel menus.
Note: This menu item can be
configured
only from the
Embedded Web Server.
Device Operations
Clear Custom Status
Erase all custom messages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all shortcuts and shortcut settings
Clear all settings and shortcuts that are stored in the printer.
Note: Erase all shortcuts and shortcut settings is available only in
some printer models.
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Contact Personalize the printer name. The maximum length is 63 characters.
Send Logs
Cancel
Send
Send diagnostic information to Lexmark.
Print
Layout
Menu item Description
Sides
1‑sided*
2‑sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically
osets
each printed information of the page to bind the job correctly.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 40
Menu item Description
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
O
[1,1,1,2,2,2]
On [1,2,1,2,1,2]*
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Specify the paper source for the separator sheet.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per
Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 41
Setup
Menu item Description
Printer Language
PCL Emulation
Set the printer language.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order you choose to print all held and confidential jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Resolution
300 dpi
600 dpi*
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Symbol Set
[List of available symbol set] (10U
PC‑8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
dierent
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100 (10*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of
fixed
‑space characters in a horizontal
inch of type.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 42
Menu item Description
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL
®
data stream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width of any job printed in 1200 dpi.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Auto CR after LF
O*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Set the printer to perform a line feed after a carriage return control
command.
Print Timeout
Disabled
Enabled*
Enable the printer to end a print job after it has been idle for the specified
amount of time in seconds.
Print Timeout Time
1–255 (90*)
Set the time in seconds for the printer to end a print job after it has been
idle.
Note: This menu item appears only when Print Timeout is enabled.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 43
Image
Menu item Description
Auto Fit
On
O*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Paper Size/Type
Tray [x] (1*)
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 44
Menu item Description
Substitute Size
O
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
• O prompts the user to load the required paper size.
• Letter/A4 prints an A4‑size document on letter when loading letter, and
letter‑size jobs on A4 paper size when loading A4.
• All Listed substitutes Letter/A4.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media
Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3.00–14.17 inches (8.50*)
76–360 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3.00–14.17 inches (14*)
76–360 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 45
Media Types
Menu item Description
Plain Paper
Card Stock
Recycled
Labels
Bond
Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Specify the texture, weight, and orientation of the paper loaded.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify the type of the network connection.
Network Status Show the connectivity status of the printer network.
Display Network Status on
Printer
O
On*
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server
Start
Reset all active network connections to the printer.
Note: This setting removes all network
configuration
settings.
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Banner Page
O*
On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 46
Menu item Description
Enable Network Connections
Enable*
Disable
Enable or disable all network connections.
Enable LLDP
O*
On
Enable Link Layer Discovery Protocol (LLDP) in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Menu item Description
Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile
Assistant app.
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
• Network Name
• Network Mode
• Wireless Security Mode (Disabled*)
Determine the wireless network that the printer connects to.
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Wi
‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Compatibility
802.11b/g/n (2.4GHz)*
Specify the wireless standard for the wireless network.
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP) used by the
printer.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Set WEP Key Specify a WEP password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Use printer menus 47
Menu item Description
WPA2-Personal
AES*
Enable wireless security through WPA2.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2-Personal.
Set PSK Set the password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal or WPA2‑Personal.
WPA2/WPA
‑Personal
AES*
Enable wireless security through WPA2/WPA.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable wireless security through 802.1x standard.
Note: This menu item appears only if Wireless Security Mode is set
to 802.1x - Radius.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that lets a server dynamically
assign an IP address and other network
configuration
parameters
to each device on the network, so that they can communicate with
other IP networks.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
O
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address
configuration entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Manually Assigned IPV6
Assign the IPv6 address.
Note: This menu item appears only in some printer models.
IPv6
Manually Assigned IPV6 Router
Assign the IPv6 router address.
Note: This menu item appears only in some printer models.
Use printer menus 48
Menu item Description
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
View the network addresses.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
On*
O*
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Notes:
• This menu item appears only in some printer models.
• If PS SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified
in the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• This menu item appears only in some printer models.
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Wi‑Fi Direct
Menu item Description
Enable Wi‑Fi Direct
On
O*
Set the printer to connect directly to Wi-Fi devices.
Wi
‑Fi Direct Name Specify the name of the Wi‑Fi Direct network.
Wi
‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection.
Show Password on Setup Page
O
On*
Show the Wi‑Fi Direct Password on the Network Setup Page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 49
Menu item Description
Preferred Channel Number
1–11
Auto*
Set the preferred channel of the Wi‑Fi network.
Group Owner IP Address Specify the IP address of the group owner.
Auto‑Accept Push Button
Requests
O*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and configuration information to clients in a dynamic manner.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
O
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address
Autoconfiguration
On*
O
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 50
Menu item Description
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Energy Ecient Ethernet
Auto*
On
O
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Note: This menu item appears only in the Embedded Web Server.
Allow DHCP/BOOTP to update
NTP server
On*
O
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Note: This menu item appears only in the Embedded Web Server.
Enable Auto IP
On*
O
Assign an IP address automatically.
DNS Address Specify the current Domain Name System (DNS) server address.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 51
Menu item Description
Backup DNS Specify the backup DNS server addresses.
Backup DNS 2
Backup DNS 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in dierent domains on the network.
Note: This menu item appears only in the Embedded Web Server.
Enable DDNS
O*
On
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
On*
O
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify an IP address for the TCP connections.
Notes:
• This menu item appears only in the Embedded Web Server.
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify how the IP addresses in the list can access the printer functionality.
Note: This menu item appears only in the Embedded Web Server.
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
Disabled*
Enabled
Enable the printer maximum transfer rate.
Enable TLSv1.0
On*
O
Enable the TLSv1.0 protocol.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 52
Menu item Description
Enable TLSv1.1
On*
O
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 53
Menu item Description
SNMP Version 3
Enabled
O
On*
Context Name
Set Read/Write Credentials
User Name
Authentication Password
Privacy Password
Set Read‑only Credentials
User Name
Authentication Password
Privacy Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
DH (Die
‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4096 (16)
modp6144 (17)
Set the IPSec encryption.
Note: This menu item appears only when Base
Configuration
is set
to Compatibility.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 54
Menu item Description
Proposed Encryption Method Specify an encryption method.
Note: This menu item appears only when Base
Configuration
is set
to Compatibility.
Proposed Authentication Method Specify an authentication method.
Note: This menu item appears only when Base Configuration is set
to Compatibility.
IKE SA Lifetime (Hours) Specify the IKE SA expiry period.
Note: This menu item appears only when Base Configuration is set
to Secure.
IPSec SA Lifetime (Hours) Specify the IPSec SA expiry period.
Note: This menu item appears only when Base
Configuration
is set
to Secure.
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Base Configuration is set
to Compatibility or Secure.
Pre
‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 55
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTTP/FTP Settings
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force HTTPS Connections
O*
On
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
O
On*
Send files using FTP.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
Note: This feature is available only in some printer models.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 56
Menu item Description
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Enable USB Port
Enable*
Disable
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restrict external network access
Menu item Description
Restrict external network
access
O*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E
‑mail address for notification Specify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Subject Specify the subject and message of the notification e‑mail.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 57
Security
Login Methods
Public
Menu item Description
Manage Permissions
Function Access
Held Jobs Access
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Network Folder ‑ Scan
Control access to the printer functions.
Manage Permissions
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
SE Menu
Device Menu
Control access to the printer menus.
Manage Permissions
Device Management
Remote Management
Firmware Updates
Import / Export All Settings
Out of Service Erase
Embedded Web Server Access
Control access to the printer management options.
Local Accounts
Menu item Description
Add User
User Name/Password
User Name
Password
PIN
Create local accounts to manage access to the printer functions.
Use printer menus 58
Menu item Description
Manage Groups/Permissions
Add Group
Import Access Controls
Function Access
Administrative Menus
Device Management
All Users
Import Access Controls
Function Access
Administrative Menus
Device Management
Admin
Function Access
Administrative Menus
Device Management
Control group or user access to the printer functions, applications, and security
settings.
Certificate
Management
Menu item Menu item
Configure Certificate Defaults
Common Name
Organization Name
Unit Name
Country/Region
Province Name
City Name
Subject Alternate Name
Set the default values for generated certificates.
Device Certificates Generate, delete, or view device certificates.
Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates.
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged o automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 59
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory or hard disk, then the expiration time for those print jobs does not
change to the new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
O*
On
Set the printer to hold all print jobs.
Keep duplicate documents
O*
On
Set the printer to print other documents with the same file name without overwriting
any of the print jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 60
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
O*
On
Delete all files stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Miscellaneous
Menu item Description
Print Permission
O*
On
Allow the user to print.
Default Print Permission Login Shows the default permission used for the user to print.
Note: This setting shows only when one or more Login Methods are created.
Security Reset Jumper
Enable “Guest” access*
No Eect
Specify user access to the printer.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access gives anyone access to all aspects of the printer.
• No Eect may make access to the printer impossible when the required
security information is unavailable.
Minimum Password Length
0–32
Specify the password length.
Note: An asterisk (*) next to a value indicates the factory default setting.
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Use printer menus 61
Print
Menu item Description
Print Fonts
PCL Fonts
Print samples and information about the fonts that are available in each printer
language.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi
‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Use printer menus 62
Maintain the printer
Checking the status of parts and supplies
1 From the control panel, navigate to:
> Reports > > Device > > Device Statistics >
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply
Notifications
.
4 Select a notification for each supply item.
5 Apply the changes.
Setting up e
‑mail alerts
Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or
when there is a paper jam.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E
‑mail Alert Setup, and then configure the settings.
Note: For more information on SMTP settings, contact your e‑mail provider.
3 Click Setup E-mail Lists and Alerts, and then
configure
the settings.
4 Apply the changes.
Maintain the printer 63
Viewing reports
1 From the control panel, navigate to:
Settings >
> Reports >
2 Select the report that you want to view, and then press .
Ordering parts and supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to
www.lexmark.com or contact the place where
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also
aect
warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
Maintain the printer 64
Return Program toner cartridges
Item United States
and Canada
European
Economic
Area
Asia Pacific Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
Return
Program toner
cartridge
B221000 B222000 B223000 B224000 B225000 B226000
High yield
Return
Program toner
cartridge
B221H00 B222H00 B223H00 B224H00 B225H00 B226H00
Extra high
yield Return
Program toner
cartridge
B221X00 B222X00 B223X00 B224X00 B225X00 B226X00
Regular toner cartridge
Item Worldwide
Extra high yield toner cartridge B220XA0
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner
exhaustion.
Item Part number
Imaging unit B220Z00
Replacing parts and supplies
Replacing the toner cartridge
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintain the printer 65
2 Remove the imaging unit.
3 Remove the used toner cartridge from the imaging unit.
4 Unpack the new toner cartridge.
5 Shake the toner cartridge to redistribute the toner.
Maintain the printer 66
6 Remove the seal, and then remove the cover.
7 Insert the new toner cartridge into the imaging unit.
8 Insert the imaging unit.
9 Close the door.
Replacing the imaging unit
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintain the printer 67
2 Remove the used imaging unit.
3 Remove the toner cartridge from the used imaging unit.
4 Unpack the new imaging unit, and then insert the toner cartridge.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
Maintain the printer 68
5 Insert the new imaging unit.
6 Close the door.
Replacing the duplex unit
1 Remove the used duplex unit.
2 Unpack the new duplex unit.
3 Insert the new duplex unit.
Replacing the tray
1 Remove the used tray.
Maintain the printer 69
2 Unpack the new tray.
3 Insert the new tray.
Resetting the supply usage counters
1 From the control panel, navigate to:
> Device > > Maintenance > > Config Menu > > Supply Usage And Counters >
2 Select the counter that you want to reset.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
Maintain the printer 70
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Saving energy and paper
Configuring
power save mode settings
Sleep mode
1 From the control panel, navigate to:
> Device > > Power Management > > Timeouts > > Sleep Mode >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate mode
1 From the control panel, navigate to:
> Device > > Power Management > > Timeouts > > Hibernate Timeout >
2 Select the amount of time before the printer enters Hibernate mode.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Maintain the printer 71
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to
http://support.lexmark.com or contact customer support.
Maintain the printer 72
Troubleshoot a problem
Print quality problems
Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.
“Blank or white pages” on
page 74
“Dark print” on page 75 “Fine lines are not printed
correctly” on page 77
“Folded or wrinkled paper”
on page 78
“Gray background” on
page 79
“Horizontal light bands”
on page 89
“Incorrect margins” on
page 81
“Light print” on page 81
“Mottled print and dots” on
page 83
“Paper curl” on page 84 “Print crooked or skewed”
on page 86
“Repeating defects” on
page 95
Troubleshoot a problem 73
“Solid black pages” on
page 87
“Text or images cut o” on
page 88
“Toner easily rubs o” on
page 89
“Vertical dark bands” on
page 92
“Vertical dark lines or
streaks” on page 93
“Vertical dark streaks with
print missing” on
page 94
“Vertical light bands” on
page 90
“Vertical white lines” on
page 91
Printing problems
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 74
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Check the imaging unit for signs of damage.
Note: Make sure that the photoconductor drum contact is not
bent or out of place.
c Firmly shake the imaging unit to redistribute the toner.
d Insert the imaging unit.
e Print the document.
Is the printer printing blank or white pages?
Go to step 3. The problem is
solved.
Step 3
Replace the toner cartridge.
Is the printer printing blank or white pages?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit.
Is the printer printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Dark print
Troubleshoot a problem 75
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print dark?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Go to step 6. The problem is
solved.
Troubleshoot a problem 76
Action Yes No
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Go to step 7. The problem is
solved.
Step 7
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Is the print dark?
Go to step 8. The problem is
solved.
Step 8
a Replace the imaging unit.
b Print the document.
Is the print dark?
Contact
customer
support.
The problem is
solved.
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshoot a problem 77
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is
solved.
Step 2
a Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
b Print the document.
Are fine lines not printed correctly?
Contact
customer
support.
The problem is
solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is
solved.
Troubleshoot a problem 78
Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper folded or wrinkled?
Contact
customer
support.
The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 79
Action Yes No
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Does gray background appear on prints?
Go to step 5. The problem is
solved.
Step 5
a Update the printer firmware. For more information, see
“Updating firmware” on page 22.
b Print the document.
Does gray background appear on prints?
Go to step 6. The problem is
solved.
Step 6
a Replace the imaging unit.
b Print the document.
Does gray background appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 80
Incorrect margins
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a Set the paper size.
From the control panel, navigate to:
Settings > Paper > Tray
Configuration
> Paper Size/Type
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 3.
Step 3
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Note: Make sure that the setting matches the paper loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact
customer
support.
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 81
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Troubleshoot a problem 82
Action Yes No
Step 5
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Firmly shake the imaging unit to redistribute the toner.
c Insert the imaging unit.
d Turn o the printer, wait for 10 seconds, and then turn on the
printer.
e Print the document.
Is the print light?
Go to step 6. The problem is
solved.
Step 6
a Check the status of the toner cartridge.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b From the Supply Information section of the pages printed,
check the status of the toner cartridge.
Is the toner cartridge near end of life?
Go to step 7. Contact
customer
support.
Step 7
a Replace the toner cartridge.
b Print the document.
Is the print light?
Contact customer
support.
The problem is
solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 83
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print mottled?
Go to step 2. The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3. Contact
customer
support.
Step 3
a Check the status of the imaging unit.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Go to step 4. Contact
customer
support.
Step 4
a Replace the imaging unit.
b Print the document.
Is the print mottled?
Contact
customer
support.
The problem is
solved.
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 84
Action Yes No
Step 1
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper curled?
Go to step 5. The problem is
solved.
Step 5
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 85
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is
solved.
Step 3
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact
customer
support.
The problem is
solved.
Step 4
a For two‑sided printing, check if the paper size setting in the
duplex unit is set correctly.
Note: Letter, legal,
Oficio,
or folio must be set to Letter.
b Print the document.
Is the print crooked or skewed?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 86
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Is the printer printing solid black pages?
Go to step 3. The problem is
solved.
Step 3
Check the imaging unit for signs of damage.
Note: Make sure that the photoconductor drum contact is not
bent or out of place.
Is the imaging unit free from damage?
Contact
customer
support.
Go to step 4.
Step 4
a Replace the imaging unit.
b Print the document.
Is the printer printing solid black pages?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 87
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Are text or images cut o?
Go to step 2. The problem is
solved.
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Are text or images cut o?
Go to step 3. The problem is
solved.
Step 3
a Replace the imaging unit.
b Print the document.
Are text or images cut o?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 88
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does toner easily rub o?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does toner easily rub o?
Contact
customer
support.
The problem is
solved.
Horizontal light bands
Troubleshoot a problem 89
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do horizontal light bands appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do horizontal light bands appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Replace the imaging unit.
b Print the document.
Do horizontal light bands appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 90
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical light bands appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Check the status of the toner cartridge.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b From the Supply Information section of the pages printed,
check the status of the toner cartridge.
Do vertical light bands appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Replace the toner cartridge.
b Print the document.
Do vertical light bands appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshoot a problem 91
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Do vertical white lines appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical dark bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark bands appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 92
Action Yes No
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do vertical dark bands appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Check if a bright light enters the right side of the printer, and
move the printer if necessary.
b Print the document.
Do vertical dark bands appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 93
Action Yes No
Step 2
a Remove, and then reinstall the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Replace the imaging unit.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical dark streaks with print missing
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do vertical dark streaks with missing images appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 94
Action Yes No
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark streaks with missing images appear on prints?
Contact
customer
support.
The problem is
solved.
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
Imaging unit
• 75.40 mm (2.97 in.)
• 34.70 mm (1.37 in.)
• 23.9 mm (0.94 in.)
Toner cartridge
• 35.70 mm (1.41 in.)
• 36.80 mm (1.45 in.)
Transfer roller
• 44 mm (1.73 in.)
Fuser
• 78.1 mm (3.07 in.)
• 75.4 mm (2.97 in.)
Does the distance between the repeating defects match any of the
measurements?
Go to step 2. Take note of the
distance, and then
contact
customer
support.
Troubleshoot a problem 95
Action Yes No
Step 2
a Replace the supply item that matches the repeating defects
distance.
Note: If the supply item is a transfer roller or fuser, then
contact
customer support.
b Print the document.
Do the repeating defects appear?
Contact
customer
support.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 96
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, or other network device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Quiet Mode.
From the control panel, navigate to:
> Device > > Maintenance > > Config Menu >
> Device Operations > > Quiet Mode >
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a From the control panel, navigate to:
> Print > > Quality > > Print Resolution >
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Troubleshoot a problem 97
Action Yes No
Step 5
a Depending on your operating system, specify the paper type
setting from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to
> Paper > > Tray
Configuration >
> Paper Size/Type > .
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
a Make sure that the printer settings for texture and weight match
the paper being loaded.
From the control panel, navigate to:
> Paper > > Media Configuration > > Media
Types >
Note: Rough paper textures and heavy paper weights may
print more slowly.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Step 8
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 16.
b Print the document.
Is the printer printing slow?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 98
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
> Paper > > Tray
Configuration
> > Paper
Size/Type >
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Contact
customer
support.
Confidential
and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data. Delete
the print job, and then send it again.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 99
Action Yes No
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold tab, click Use Print and Hold, and then
click Keep duplicate documents.
c Enter a PIN, and then save the changes.
d Send the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Print the documents.
Are the documents printed?
The problem is
solved.
Contact customer
support.
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Troubleshoot a problem 100
Action Yes No
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact
customer
support.
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address
field.
Troubleshoot a problem 101
Action Yes No
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 102
Cannot connect the printer to the Wi‑Fi network
Action Yes No
Step 1
Make sure that Active Adapter is set to Auto.
From the control panel, navigate to:
Settings >
> Network/Ports > > Network Overview >
> Active Adapter > > Auto >
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 2.
Step 2
Check if the correct Wi‑Fi network is selected.
Note: Some routers may share the default SSID.
Are you connecting to the correct Wi‑Fi network?
Go to step 4. Go to step 3.
Step 3
Connect to the correct Wi‑Fi network. For more information, see
“Connecting the printer to a Wi‑Fi network” on page 23.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 4.
Step 4
Check the wireless security mode.
From the control panel, navigate to:
Settings >
> Network/Ports > > Wireless > >
Wireless Security Mode >
Is the correct wireless security mode selected?
Go to step 6. Go to step 5.
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 6.
Step 6
Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 103
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can
aect
warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, press and hold X and
simultaneously for 15 seconds
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
“Using genuine Lexmark parts and
supplies” on page 64.
Troubleshoot a problem 104
If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset
the supply usage counter.
1 From the control panel, navigate to:
> Device > > Maintenance > >
Config
Menu > > Supply Usage And Counters >
2 Select the part or supply that you want to reset, and then select .
3 Read the warning message, and then select Continue >
.
4 To clear the message, press and hold X and
simultaneously for 15 seconds.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
Troubleshoot a problem 105
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to
A4.
• For two-sided printing on letter‑, legal‑,
Oficio
‑, or folio‑size paper, make sure that the paper size setting in
the duplex unit is set to Letter.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Troubleshoot a problem 106
Jam locations
1 Standard bin
2 Front door
3 Manual feeder
4 Tray
5 Rear door
6 Duplex unit
Paper jam in the tray
1 Remove the tray.
2 Remove the jammed paper.
Troubleshoot a problem 107
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the front door
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Troubleshoot a problem 108
3 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
4 Insert the imaging unit.
5 Close the door.
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Troubleshoot a problem 109
2 Open the fuser access door.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Close the fuser access door.
5 Close the rear door.
Paper jam in the duplex unit
1 Pull out the duplex unit, and then remove the jammed paper.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Note: Make sure that all paper fragments are removed.
2 Insert the duplex unit.
Troubleshoot a problem 110
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the manual feeder
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the
flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Troubleshoot a problem 111
Action Yes No
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
> Paper > > Tray
Configuration
> > Paper
Size/Type >
b Send the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
> Print > > Layout > > Collate > > On
[1,2,1,2,1,2] >
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 112
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper
fill
indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, navigate to:
> Paper > > Tray Configuration > > Paper
Size/Type >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
1 From the control panel, navigate to:
> Device > > Notifications > > Jam Content Recovery >
> Jam Recovery >
2 Select On or Auto, and then press .
Are the jammed pages reprinted?
The problem
is solved.
Contact
customer
support.
Troubleshoot a problem 113
Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Go to
http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to
http://support.lexmark.com.
Troubleshoot a problem 114
Recycle and dispose
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to
www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most
ecient
and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also oers recycling of packaging components in some countries or regions. For more
information, go to
www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Recycle and dispose 115
Notices
Product information
Product name:
Lexmark B2236dw printer
Machine type:
1400
Model(s):
438
Edition notice
November 2020
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and
verification
of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, go to
http://support.lexmark.com.
For information on Lexmark's privacy policy governing the use of this product, go to
www.lexmark.com/privacy.
For information on supplies and downloads, go to
www.lexmark.com.
© 2019 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Notices 116
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Trademarks
Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the
United States and/or other countries.
Android, Google Play, and Google Chrome are trademarks of Google LLC.
Macintosh, macOS, Safari, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Use of the Works with
Apple badge means that an accessory has been designed to work specifically with the technology identified
in the badge and has been certified by the developer to meet Apple performance standards.
The Mopria® word mark is a registered and/or unregistered trademark of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
Wi-Fi® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®.
All other trademarks are the property of their respective owners.
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 53; Two-sided: 50
Ready 16
Values are subject to change. See www.lexmark.com for current values.
Notices 117
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at
www.lexmark.com for your
local sales
oce
phone number.
India E-Waste notice
This product including components, consumables, parts and spares complies with the “India E-Waste Rules”
and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated
diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the
exemption set in the Rule.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to
www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Notices 118
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is
certified
to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Temperature information
Ambient operating temperature 10 to 32.2°C (50 to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity -40 to 43.3°C (-40 to 110°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 15
Notices 119
Wavelength (nanometers): 775–800
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption
(Watts)
Printing The product is generating hard‑copy output from electronic inputs. 460
Copy The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 4.0
Sleep Mode The product is in a high‑level energy‑saving mode. 1.2
Hibernate The product is in a low‑level energy‑saving mode. N/A
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a
specified
period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60
minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but
uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
Notices 120
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
O
mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to
http://support.lexmark.com.
Modular component notice
Wireless models contain the following modular component:
Lexmark Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001
To determine which modular components are installed in your particular product, refer to the labeling on your
actual product.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Innovation, Science and Economic Development Canada
This device complies with Innovation, Science and Economic Development Canada license-exempt RSS
standards. Operation is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the
device.
Notices 121
Innovation, Sciences et Développement économique Canada
Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Sciences et Développement
économique Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit
pas causer d'interférences et (2) il doit accepter toutes les interférences, y compris les celles qui peuvent
entraîner un fonctionnement indésirable.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: [email protected]
Innovation, Science and Economic Development Canada compliance
statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Notices 122
Avis de conformité aux normes de l’Innovation, Sciences et
Développement économique Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
日本
の
VCCI
規定
製品にこのマークが表示されている
場合
、次の要件を満たしています。
この装置
は
、クラス B 情報技術装置
です
。この装置
は
、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン
受信機に近接して使用されると
、受信障害を
引き起こすことがあります
。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Compliance is indicated by the CE marking:
EU and other countries statement of radio transmitter operational frequency bands and
maximum RF power
This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP
power output, including antenna gain, is ≤ 20dBm.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the
Notices 123
laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed
for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of
certain hazardous substances in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 62368-1.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific
warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
Notices 124
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark
specifications
—Refurbishment, repair,
refilling
or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Notices 125
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Notices 126
Index
A
adding printers to a computer 21
adjusting toner darkness 32
AirPrint
using 28
attaching cables 17
avoiding paper jams 105
B
blank pages 74
C
canceling a print job
from the computer 31
from the printer control
panel 31
cannot connect printer to
Wi‑Fi 103
cannot open Embedded Web
Server 101
checking the printer
connectivity 26
checking the status
parts and supplies 63
cleaning the printer 70
clearing jam
in the duplex unit 110
in the front door 108
in the manual feeder 111
in the tray 107
computer
connecting to the printer 26
confidential
documents do not
print 99
confidential print jobs
configuring 29
configuring
supply
notifications
63
configuring Universal paper
settings 18
configuring
Wi‑Fi Direct 25
connecting a computer to the
printer 26
connecting mobile device
to printer 25
connecting the printer
to a wireless network 23
connecting to a wireless network
using PIN method 24
using Push Button method 24
conserving supplies 71
contacting customer support 114
control panel
using 10
crooked print 86
customer support
contacting 114
cut o images 88
cut
o
text 88
D
dark print 75
deactivating the Wi‑Fi
network 26
documents, printing
from a computer 28
from a mobile device 28
dots on print 83
duplex unit
replacing 69
setting the paper size 17
E
Eco‑Mode
setting 71
emission notices 117, 121, 123
enabling Wi‑Fi Direct 25
envelopes
loading 20
environmental settings 71
erasing printer memory 27
Ethernet port 17
exporting a configuration file
using the Embedded Web
Server 23
e‑mail alerts
setting up 63
F
FCC notices 121
finding printer information 8
fine
lines are not printed
correctly 77
firmware, updating 22
folder paper 78
font sample
printing 31
G
genuine Lexmark parts and
supplies 64
genuine parts and supplies 64
gray background on prints 79
H
held documents do not print 99
Hibernate mode
setting 71
horizontal light bands 89
I
identifying jam locations 106
images cut
o
88
imaging unit
ordering 65
replacing 67
importing a
configuration
file
using the Embedded Web
Server 23
incorrect margins 81
indicator light
understanding the status 11
installing the print driver 21
installing the printer software 21
J
jam, clearing
in the tray 107
jams
avoiding 105
jams, clearing
in the rear door 109
in the standard bin 111
L
letterhead
loading 20
selecting 13
Lexmark Mobile Print
using 28
light print 81
Index 127
loading paper
in the tray 18
loading the manual feeder 20
locating jam areas 106
M
manual feeder
loading 20
memory
types installed on printer 27
menu
802.1x 55
About this Printer 40
Anonymous Data Collection 38
Certificate Management 59
Confidential Print Setup 60
Config Menu 38
Device 61
Eco‑Mode 34
Erase Temporary Data Files 61
Ethernet 50
HTTP/FTP Settings 56
Image 44
IPSec 54
Layout 40
Local Accounts 58
Login Restrictions 59
LPD Configuration 55
Media Types 46
Menu Settings Page 61
Miscellaneous 61
Network 62
Network Overview 46
Notifications 35
Out of Service Erase 40
PCL 42
Power Management 37
Preferences 33
Print 62
Public 58
Quality 42
Remote Operator Panel 35
Restore Factory Defaults 38
Restrict external network
access 57
Setup 42
SNMP 53
TCP/IP 51
Tray Configuration 44
Troubleshooting 62
Universal Setup 45
USB 57
Wireless 47
Wi‑Fi Direct 49
Menu Settings Page
printing 26
missing print 94
mobile device
connecting to printer 25
printing from 28, 29
Mopria Print Service 28
mottled print 83
moving the printer 16, 71
N
noise emission levels 117
Non‑Lexmark supply 104
non‑volatile memory 27
erasing 27
notices 117, 118, 119, 120, 121, 123
O
ordering supplies
imaging unit 65
toner cartridge 64
P
paper
letterhead 13
preprinted forms 13
selecting 11
unacceptable 12
paper characteristics 12
paper curl 84
paper guidelines 11
paper jam
in the manual feeder 111
paper jam in the duplex unit 110
paper jam in the front door 108
paper jam in the rear door 109
paper jam in the tray 107
paper jam, clearing
in the rear door 109
paper jams
avoiding 105
location 106
paper jams, clearing
in the standard bin 111
paper size
setting 17
paper sizes
supported 13
paper type
setting 17
paper types
supported 15
paper weights
supported 15
parts and supplies
checking the status 63
personal identification number
method 24
placing separator sheets 31
power button light
understanding the status 11
power cord socket 17
power saver modes
setting 71
preprinted forms
selecting 13
print driver
installing 21
print job
canceling from the computer 31
canceling from the printer
control panel 31
print jobs not printed 96
print quality problems 73
Print Quality Test Pages 62
print quality troubleshooting
blank or white pages 74
crooked print 86
dark print 75
fine lines are not printed
correctly 77
folded or wrinkled paper 78
gray background on prints 79
horizontal light bands 89
light print 81
mottled print and dots 83
paper curl 84
print quality problems 73
repeating defects 95
skewed print 86
solid black pages 87
text or images cut o 88
toner easily rubs o 89
vertical dark bands 92
vertical dark lines or streaks 93
vertical dark streaks with print
missing 94
vertical light bands 90
vertical white lines 91
Index 128
print troubleshooting
collated printing does not
work 112
confidential and other held
documents do not print 99
envelope seals when
printing 111
incorrect margins 81
jammed pages are not
reprinted 113
job prints from the wrong
tray 99
job prints on the wrong
paper 99
paper frequently jams 113
print jobs do not print 96
slow printing 97
printer
minimum clearances 16
selecting a location 16
shipping 72
printer configuration 10
printer information
finding 8
printer is not responding 100
printer memory
erasing 27
printer menus 33
printer messages
Non‑Lexmark supply 104
Replace cartridge, printer region
mismatch 104
printer parts
cleaning 70
printer ports 17
printer reports
viewing 64
printer settings
restoring to factory defaults 27
printer software
installing 21
printer status 11
printing
confidential print jobs 30
font sample list 31
from a computer 28
from a mobile device 28, 29
held jobs 30
Menu Settings Page 26
repeat print jobs 30
reserve print jobs 30
using Mopria Print Service 28
using Wi‑Fi Direct 29
verify print jobs 30
printing a network setup
page 26
printing font sample list 31
printing from a computer 28
Push Button method 24
R
recycling
Lexmark packaging 115
Lexmark products 115
removing paper jam
in the duplex unit 110
in the front door 108
in the manual feeder 111
repeating defects on print 95
Replace cartridge, printer region
mismatch 104
replacing parts
duplex unit 69
tray 69
replacing supplies
imaging unit 67
toner cartridge 65
resetting
supply usage counters 104
resetting counters 70
restoring factory default
settings 27
S
safety information 6, 7
selecting a location for the
printer 16
selecting paper 12
separator sheets
placing 31
setting the paper size 17
setting the paper type 17
setting up e‑mail alerts 63
shipping the printer 72
skewed print 86
Sleep mode
setting 71
slow printing 97
solid black pages 87
statement of volatility 27
storing paper 13
supplies
conserving 71
supply notifications
configuring 63
supply usage counters
resetting 70, 104
supported paper sizes 13
supported paper types 15
supported paper weights 15
T
text cut
o
88
toner cartridge
ordering 64
replacing 65
toner darkness
adjusting 32
toner easily rubs o 89
tray
loading 18
trays
replacing 69
troubleshooting
cannot connect printer to
Wi‑Fi 103
cannot open Embedded Web
Server 101
print quality problems 73
printer is not responding 100
troubleshooting, print
collated printing does not
work 112
confidential and other held
documents do not print 99
envelope seals when
printing 111
incorrect margins 81
jammed pages are not
reprinted 113
job prints from the wrong
tray 99
job prints on the wrong
paper 99
paper frequently jams 113
print jobs do not print 96
slow printing 97
troubleshooting, print quality
blank or white pages 74
crooked print 86
dark print 75
fine lines are not printed
correctly 77
folded or wrinkled paper 78
gray background on prints 79
Index 129
horizontal light bands 89
light print 81
mottled print and dots 83
paper curl 84
repeating defects 95
skewed print 86
solid black pages 87
text or images cut o 88
toner easily rubs o 89
vertical dark bands 92
vertical dark lines or streaks 93
vertical dark streaks with print
missing 94
vertical light bands 90
vertical white lines 91
U
Universal paper
configuring settings 18
updating firmware 22
USB printer port 17
using genuine Lexmark parts and
supplies 64
using the control panel 10
V
vertical dark bands 92
vertical dark lines on prints 93
vertical dark streaks 94
vertical light bands 90
vertical streaks on prints 93
vertical white lines 91
viewing reports 64
volatile memory 27
erasing 27
volatility
statement of 27
W
white lines 91
white pages 74
Wi-Fi Direct
configuring 25
wireless network
connecting the printer to 23
Wi‑Fi Protected Setup 24
wireless networking 23
Wi‑Fi Direct
enabling 25
printing from a mobile
device 29
Wi‑Fi network
deactivating 26
Wi‑Fi Protected Setup
wireless network 24
wrinkled paper 78
Index 130
