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35TROUBLESHOOTING
ENGLISH
Error Messages
Problem Possible Cause & Solution
dE1, dEz
DRAWER/LID OPEN
ERROR
The drawer or the lid is not secured.
• Close and secure the drawer or the lid. If the message keeps appearing, unplug the power
cord and call for service.
dE4
DRAWER UNLOCK
ERROR
The drawer is not secured.
• Check for objects around the door and door seal. If the message keeps appearing, unplug
the power cord and call for service.
IE
INLET ERROR
Water supply faucets are not fully open.
• Make sure that the water faucets are fully open.
Water inlet hoses are kinked, pinched, or crushed.
• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.
Be careful when moving the washer during cleaning or maintenance.
Water inlet filters are clogged.
• Clean the inlet filters. See MAINTENANCE.
Water supply pressure to faucet or house is too low.
• Check another faucet in the house to make sure that household water pressure is
adequate and flow is not restricted.
• Disconnect the water inlet hoses from the washer and run a few gallons of water through
the hoses to flush out any dirt.
• If flow is too low, contact a plumber to have the water supply lines repaired.
Water supply connected with leak-limiting hoses.
• The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip
falsely and prevent the washer from filling.
OE
WATER OUTLET
ERROR
Drain hose is kinked, pinched, or clogged.
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
the washer.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).
UE
UNBALANCE ERROR
The load is too small.
• Add additional items to allow the washer to balance the load.
Heavy articles are mixed with lighter items.
• Always try to wash articles of somewhat similar weight to allow the washer to evenly
distribute the weight of the load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become tangled, preventing the automatic
rebalancing from working properly.
tE
TEMPERATURE
SENSOR ERROR
Control error.
• Unplug the washer and wait 60 minutes. Reconnect power and try again.
• If the error code is still displayed, call for service
FE
OVERFLOW ERROR
Water level is too high due to a faulty water valve.
• Close the water faucets, unplug the washer, and call for service.
PE
PRESSURE SENSOR
ERROR
The water level sensor is not working correctly.
• Close the water faucets, unplug the washer, and call for service.
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