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34 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the washer does not function properly or does not function at all, check the following before
you call for service.
FAQs
Q: Can the pedestal washer and the front-loading washer be run at the same time?
A: Yes. The pedestal washer is designed to operate simultaneously under LG manufactured front-
loading washers produced after 2009. It is not designed for operation under LG top-loading washers,
LG dryers, non-LG manufactured appliances, or as a standalone unit. For more information regarding
compatibility, visit the LG website at www.lg.com.
Q: How much clothing can be loaded in the pedestal washer?
A: The drum is designed to hold a maximum of 4 lb. (One thick bath towel weighs about one pound
when dry.) Do not overload the washer drum. The clothing should fit loosely into the drum and the lid
should close easily.
Q: How much detergent, softener, or bleach should be used per load?
How/when is it added to the machine?
A: Detergent :
• The pedestal washer requires very little detergent. Most normal loads only require 1 tsp (5 g)
of HE detergent. Use a maximum of 2 tsp (10 g) of HE detergent. Do not use a full detergent
pod.
• Pour the detergent in the detergent dispenser (some models) or the manual measuring
device/dispenser provided with the machine. Place the dispenser in the drum with the
clothing before beginning the cycle.
• If the dispenser is missing, place the 1–2 tsp. (5–10 g) of detergent directly into the drum.
• For more information, see Adding Detergent.
Fabric Softener :
• Use 1/4 the amount recommended by the manufacturer for a normal load. Use the dispenser
provided with the machine. For instructions, see Adding Fabric Softeners.
Bleach :
• Do not use liquid or powdered bleach to launder items in the pedestal washer. To safely and
effectively launder items using bleach, use the front-loading washer.
Q: Can I slide the drawer out while the cycle is running?
A: No. The drawer locks for safety during operation. Pause the cycle to open the drawer.
Q: What if I want to add an item after I've started the cycle?
A: Press the Start/Pause button to pause the cycle. After the drawer unlocks, add the item and press
Start/Pause to restart the cycle. Wash performance may be affected if the item is added after the first
few minutes.
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