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29
trouble shooting
ISSUE
Burners will not light.
No Igniter Spark
POSSIBLE CAUSE (+REMEDY)
Misaligned Burner Head
Reposition burner head and make sure it sits properly on top of
the burner chamber.
No Gas When Control Knobs are Opened
Check the supply valves, if open - the line is obstructed, close the
valves at the source and call for service
Misaligned or Fouled Igniter Tip
The tip of the igniter should be within 1/8” of the burner ports and
free of grease or any other foriegn material. It cannot touch the
burner.
Loose or Broken Igniter Wire
Check that the connections are tight and the wire is not cracked
or broken. If damaged, replace the ignition wire.
After repair - WITH THE GAS OFF - try the igniter - a spark should
be visible between th e igniter tip and burner head.
If spark is still not appearing, call for service.
BEFORE CALLING SERVICE - SOME COMMON QUESTIONS & FIXES:
Is there fuel supplied to the appliance?
Is the main shut-off valve open?
Are you using the correct type of fuel for the grill? (Propane or Natural Gas)
Is the grill plugged in to a live, grounded GFCI electric circuit?
Are both burners out or just one?
Can you light the burner with a match?
6.
Often minor issues can be be resolved quickly and easily by the homeowner.
This section is not intended as a replacement for qualified, professional service but rather as a
general guide to determine if a service technician is needed.
If you are unsure of any issue or have a question regarding your gas gril, do not hesitate to contact
our service team. They are here to help you.
XO Service can
be reached at 973-403-8900 or email service@xoappliance.com
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