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en Troubleshooting
20
WARNING‒Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ Only use genuine spare parts when repairing the
appliance.
▶ If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
17.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your room or other appliances are working.
Malfunction
1.
Switch off the fuse in the fuse box.
2.
Switch the fuse back on after approx. 10seconds.
a If the fault was a one-off, the message disappears.
3.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page21
Microwave not work-
ing.
Door is not fully closed.
▶
Check whether food remains or foreign material are trapped in the door.
Food does not heat
up.
Demo mode is activated in the basic settings.
1.
Disconnect the appliance from power supply by briefly switching off the circuit breaker in
the fuse box.
2.
Go to the basic settings and deactivate Demo mode within the next 5minutes.
→Page17
The interior lighting is
not working.
Different causes are possible.
▶
Call
→"Customer Service", Page21.
Microwave mode is
cancelled.
Malfunction
1.
reset the appliance
‒ Press and hold button for at least 10seconds.
‒ Or switch off the fuse in the fuse box. Switch the fuse back on after approx.
10seconds.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page21
Food takes longer
than usual to heat up.
The microwave power setting is set too low.
▶
Set a higher microwave power setting.
A larger amount than usual has been placed in the appliance.
▶
Set a longer cooking time.
You need double the time when you have double the amount.
The food is colder than usual.
▶
Turn or stir the food from time to time during cooking.
Time not displayed
when appliance
switched off
Display switches itself off after a short time.
No action required.
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