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4 English
SmartThings
SmartThings
Problem Action
An error message appears
when I try to register my oven.
• Easy Connection may fail due to the
distance from your access point (AP)
or electrical interference from the
surrounding environment. Wait a moment
and try again.
The SmartThings app is
successfully connected to my
oven but does not run.
• Exit and restart the SmartThings app or
disconnect and reconnect the router.
• Switch off the main power supply to the
oven at the main switch or remove the
plug (if tted) for 60 seconds and then
switch back on before trying again.
Troubleshooting
If you encounter a problem with the product, rst check the table below and try
the suggestions.
Problem Action
Could not nd “SmartThings” in
the app market.
• SmartThings is incompatible with tablets
and some mobile devices.
- Android 8.0 or later (at least 2 GB of
RAM) is recommended.
- Supported resolutions:
1280 x 720 (HD),
1920 x 1080 (FHD), 2560 x 1440 (WQHD)
• For Apple devices, iPad and some mobile
devices may not be supported.
- iOS 13.0 or later / iPhone 6 or later
- Supported resolutions: 1334 x 750,
1920 x 1080
The SmartThings app fails to
operate.
• The SmartThings app is available for
applicable models only.
The SmartThings app is
installed but is not connected
to my oven.
• You must log into your Samsung account
to use the app.
• Make sure that your router is operating
normally.
• If you have not connected your oven to
the SmartThings app after the app was
installed, you must make the connection
using the device registration function of
the app.
Could not log into the app. • You must log into your Samsung account
to use the app.
• If you don’t have a Samsung account,
follow the app’s onscreen instructions to
create one.
DG68-01204J-00
SmartThings_OVEN_Europe_DG68-01204J-00_HR+SR+SL+CS+SK+EN+DE+IT+ES+FR+PT+HU+EL.indb 4SmartThings_OVEN_Europe_DG68-01204J-00_HR+SR+SL+CS+SK+EN+DE+IT+ES+FR+PT+HU+EL.indb 4 20/1/2022 2:39:49 PM20/1/2022 2:39:49 PM
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