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30
Chapter 7 Troubleshooting
This chapter describes problems you may encounter while using VC-BC301P. If you have
questions, please refer to related chapters and follow all the suggested solutions. If the problem
still occurred, please contact your distributor or the service center.
No.
Problems
Solutions
1.
Boot without power signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power supply
supports IEEE 802.3af hubs
2.
There is no image output from
VC-BC301P
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. If the camera is connected to a monitor, confirm the monitor
equipment supports 4K output.
4. Replace the cables and make sure they are not faulty.
3.
VC-BC301P image is severely
delayed
1. Please use 4K, 1080p or 720p 60/50 Hz signals rather than
25/30 Hz signals.
4.
RS-232 over IP cannot be
controlled
1. Please make sure the port number (52381) is set correctly
2. For related command settings, please download the Command
Set Manual from Lumens official website
5.
The ONVIF software cannot
find the machine
Please make sure that [Setting]> [Video]> [Camera ID]/[Location]
in the webpage uses only English letters or numbers. The ONVIF
software cannot find the machine if you use special characters and
space.
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