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Contact our Customer Care Team
Glen Dimplex Australia Pty Ltd
Glen DImplex New Zealand Ltd
Ph: 1300 556 816
customer[email protected]
www.glendimplex.com.au
Ph: 09 274 8265
www.glendimplex.co.nz
4. How to make a claim
You may make a claim under this warranty through our website,
contacting our customer care line or via email. Contact details for Glen
Dimplex Australia and New Zealand can be found at the end of this document.
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later
than 14 days after you rst become aware of the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take the form of
a store receipt, new home handover form or other payment receipt documentation; and
d) If required by us, provide us (or any person nominated by us) with access to the premises
at which the product is located at times nominated by us (so that we can inspect the product).
5. Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in section 2 apply,
we will, at our election, either repair the product or replace the product with a product of identical
specication (or where the product is superseded or no longer in stock, with a product of as close
a specication as possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. Products are designed and supplied for
normal domestic use. We will not be liable to you under this warranty for business loss or damage of
any kind whatsoever.
MANUFACTURER GUARANTEE
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