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TRADITIONAL REACH-INS
TEC_TM_121 | REV. B | EN 07/14/2021 Page 21 of 22
truemfg.com
Warranty Information (USA & Canada Only)
Three-Year Parts & Labor Warranty
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or workmanship, under normal and proper use and
maintenance service as specified by TRUE and upon proper installation and start-up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is
limited to a period of three (3) years from the date of original installation or 39 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that is determined by TRUE to have been defective within three (3) years of original installation or thirty-nine (39) months after shipment date from
manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor
charges only and reasonable travel time, as determined by TRUE.
Warranty does not cover standard wear parts which include door gaskets, incandescent bulbs or fluorescent bulbs. Warranty also does not cover issues caused by improper installation or lack of basic
preventative maintenance, which includes regular cleaning of condenser coils.
Additional Two-Year HFC Compressor Warranty & Additional Four-Year Hydrocarbon Compressor Warranty
In addition to the three (3) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed HFC compressor to be free from defects in both material and workmanship
under normal and proper use and maintenance service for a period of two (2) additional years and for Hydrocarbon Units, an additional four (4) years from the date of original installation but not to
exceed five (5) years and three (3) months for HFC compressors and not to exceed seven (7) years and three (3) months for HC compressors after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or replaced with a compressor or compressor parts of similar
design and capacity.
The two (2) year extended HFC or four (4) year HC extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not apply to any
other parts or components, including, but not limited to: cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly or any other electrical
component, etcetera.
404a/134a/Hydrocarbon Compressor Warranty
The two (2) year HFC compressor and four (4) year HC compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:
1. This system contains R404A, R134A, or R290 refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long exposure to the ambient
conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications please call TRUE Technical Service Department (855-372-1368). Failure to comply with
recommended lubricant specification will void the compressor warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. An OEM exact replacement should be used. The new drier must also be the same capacity
as the drier being replaced.
3. Micron level vacuums must be achieved to ensure low moisture levels in the system. 500 microns or lower must be obtained.
Warranty Claims
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the cabinet, proof of purchase, date of installation, and all
pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, a picture of the compressor model tag must be returned to TRUE along with above listed information. For warranty claim information, visit:
www.truemfg.com/
support/warranty-support. Any action for breach of these warranty provisions must be commenced within six (6) months of the defect giving rise to the breach.
TRUE reserves the right to request any failed part covered under warranty to be returned.
What is NOT Covered by this Warranty
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty neither assumes nor authorizes any person to
assume obligations other than those expressly covered by this warranty.
No Consequential Damages. TRUE is not responsible for economic loss; profit loss; or special, indirect, or consequential damages, including without limitation, losses or damages arising from
food or product spoilage claims whether or not on account of refrigeration failure.
Warranty is NOT Transferable. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. Any such assignment or transfer shall void the
warranties herein made and shall void all warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Improper Usage. TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain
product as set forth in the warranty packet provided with the unit.
Relocation of Cabinet for Repair. TRUE is not responsible for the cost to move a cabinet for any reason from its position of operation on the customer’s premises to make a warranty repair.
Non OEM Parts. Use of non OEM parts without manufacturer’s approval will void cabinet warranty.
Alteration, Neglect, Abuse, Misuse, Accident, Damage During Transit or Installation, Fire, Flood, Acts of God. TRUE is not responsible for the repair or replacement of any parts that
TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of god.
Improper Electrical Connections. TRUE is not responsible for the repair or replacement of failed or damaged components resulting from incorrect supply voltage, the use of extension cords, low
voltage, or unstable supply voltage.
No Implied Warranty of Merchantability or Fitness for a Particular Purpose. There are no other warranties, expressed, implied or statutory, except the three (3) year parts & labor
warranty and the additional two (2) year HFC compressor and the additional four (4) year HC compressor warranty as described above. These warranties are exclusive and in lieu of all other
warranties, including implied warranty and merchantability or fitness for a particular purpose. There are no warranties which extend beyond the description on the face hereof.
Outside USA & Canada. This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United States and Canada. This warranty
only applies to units shipped from TRUE’s manufacturing facilities after October 1, 2019 for USA Foodservice & Retail and after July 1, 2020 for Canada.
Environmental Attributes
Any and all environmental attributes, including environmental offset credit rights, with respect to TRUE® Refrigeration units manufactured after September 1, 2015, shall remain the property of
TRUE Manufacturing Co., Inc. and are not transferred.
This warranty only applies to units installed after January 1, 2020 for USA Foodservice & Retail and after July 1, 2020 for Canada.
BP_03.2021
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