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Before You Call
Solutions to Common Problems
OCCURRENCE POSSIBLE CAUSE / SOLUTION
Food not heating evenly.
Scratches or abrasions
on cooktop surface.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom,
evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure
cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking
and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Ceramic Glass
Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Cookware with rough bottom has been used. Use smooth, fiat-bottomed cookware.
Metalmarks. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use
a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic Glass Cooktop Cleaning &
Maintenance" section under General Care & Cleaning.
Brown streaks or specks. Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Ceramic Glass Cooktop
Cleaning & Maintenance" section under General Care & Cleaning.
Areas of discoloration Mineral deposits from water and food. Remove using a ceramic glass cooktop cleaning cream.
with metallic sheen. Use cookware with clean, dry bottoms.
Oven light does not work. Burned-out or loose bulb. Follow the instructions under Changing Oven Light to replace or tighten
the bulb.
Fan noise during cooking A cooling fan may automatically turn on and off to cool internal parts. This is normal, and the fan
operation, may continue to run even after oven has been turned OFF, but may also stop immediately and
then turn ON after a while.
Oven smokes excessively
during broiling.
Poor baking results.
Self=cleaning cycle does
not work.
Soil not completely
removed after self=
cleaning cycle is
completed.
Flames inside oven or
smoke from vent.
Oven door is closed. Door should be open during broiling.
Meat too close to the broiler unit. Reposition the rack to provide more clearance between the meat
and the broiler. Preheat broil element for quick searing operation.
Meat not properly prepared. Remove excess fat from meat. Slash remaining fatty edges to prevent
curling, but do not cut into the lean.
Grid on broiler pan wrong-side up. Grease does not drain into broiler pan. Always place the grid on
the broiler pan with the ribs up and the slots down to allow grease to drip into the pan.
Broiler pan used without grid or grid cover with foil. DO NOT use the broiler pan without the grid or
cover the grid with foil.
Oven needs to be cleaned. Grease has built up on oven surfaces. Regular cleaning is necessary
when broiling frequently. Old grease or food spatters cause excessive smoking.
Many factors affect baking results. See Baking for hints, causes and corrections. See Adjusting
Oven Temperature.
Make sure the oven door is closed.
Controls not set properly. Follow instructions.
Self-cleaning cycle was interrupted. Follow steps under "Stopping or interrupting a Self-Cleaning
Cycle" in the Use & care Guide.
Failure to hand clean oven frame and door liner outside the oven door gasket before starting the
self-clean cycle. Hand clean burned on residue with a stiff nylon brush and water or a nylon
scrubber. Do not clean the oven door gasket or it will be damaged.
Excessive spillovers in oven. Set the self-clean cycle for longer cleaning time.
Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie spillovers or
for large amounts of grease on bottom of oven. Wipe up excessive spillovers.
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