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Action Yes No
Step 2
a Load the original document faceup, short edge first into the
ADF tray or facedown on the scanner glass in the upper left
corner.
Notes:
• Do not load postcards, photos, small items,
transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items
on the scanner glass.
• The ADF indicator light comes on when the paper is
loaded properly.
b Resend the fax job.
Can you send faxes?
The problem is
solved.
Go to step 3.
Step 3
a Check if the shortcut number is configured for the number that
you want to dial.
Note: As an alternative, you can dial the telephone number
manually.
b Resend the fax job.
Can you send faxes?
The problem is
solved.
Contact
customer
support.
Received fax has poor print quality
Action Yes No
Step 1
Ask the person who sent you the fax to:
a Check if the quality of the original document is satisfactory.
b Increase the fax scan resolution, if possible.
c Resend the fax. There may have been a problem with the
quality of the telephone line connection.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Troubleshooting 230
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