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5
Frequently Asked Questions:
1. Is this “Made in the USA”.
No, it is not. “Made in the USA” has very specific legal definitions. Instead, it is “Built in America”. Most of
the parts are made in North America. However, we also looked worldwide for the best parts (remember we
want it to last a lifetime). For example, we found the best power nozzle from a company in Germany (their
factory is located in Poland) and the best motor (2 speed, dependable and very powerful) from Italy. Then we
assemble and test them here at the Prolux factory in Utah.
2. Does this vacuum come with a Lifetime Warranty?
It comes with a 90-day warranty BUT when you register at ProluxCleaners.com within 90 days of ordering it is
automatically upgraded to a lifetime warranty. See warranty details and the end of this manual.
3. How does the UV light work?
As you use your vacuum you will notice not much UV light is in the water bowl. This is because most of the
magic happens up inside the vacuum. The air passes through the water bowl, moves up inside the vacuum and
then exits the vacuum through the exhaust. This way it is exposed to the anti-bacterial Silver Nano and UV
light.
4. Is the vacuum heavy?
Its true water is a couple pounds heavier. However, you will really only notice the weight when you carry the
vacuum up the stairs. This is because we designed 4 high end caster wheels to easily roll on your floors. So,
while you are vacuuming it will feel like a very light vacuum. The water in the vacuum is what makes it
practically maintenance free, great filtration, and you never have to buy bags or filters. Plus using water to
filter with is what gives it all that extra deep cleaning power.
5. On air purifier mode mine is spraying out tiny amounts of water. Why?
This is because you over filled the water bowl. Follow the instructions in this manual for proper levels and it
will never spray or leak any water out.
6. Why does it not have a cord rewind feature?
Great question We debated this internally when we were designing the vacuum. Cord rewinders are a very
nice feature but they have one big problem. The problem is that they fail (normally within 3 years). We
designed the Prolux CTX to last a lifetime, so we did not include a cord rewind feature.
7. Why won’t my electric power nozzle turn on?
No worries its always something simple. 1) Make sure the cord from hose is plugged into the canister plug in.
2) Make sure the electric wand is fully snapped into the power head and the hose is fully snapped into the wand.
3) Make sure the vacuum is turned on to full power mode. 4) Make sure the hose power switch is flipped to
“on”. 5) Make sure you have pushed the power nozzle release button and released the head. If you have done
all of these things and it still does not work look for a reset button on the power nozzle, firmly push it and try
again. Also, see trouble shooting section in this manual for more details.
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