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7. When there is warranty work needing to be done, the original owner shall file a claim by sending an email to
. The customer will need to provide the original purchase date or order number, images of the
issue and a detailed description of the problem. For valid Lifetime warranty claims the Prolux Customer Service department
(or authorized service center) shall determine what parts to send and send those to the customer, along with a detailed video
of how to install the part. In the event sending a part cannot repair the issue, then the Prolux Customer Service department
may request the vacuum to be sent in for repair by an authorized Prolux technician. In either case, Prolux shall be responsible
for all costs including parts, labor and all shipping charges. There shall be no charge to the customer for valid Lifetime
warranty claims.
8. Product Discontinuation – No product stays in production forever. In the event that the original owner registers their warranty
and Prolux discontinues making this product, Prolux shall notify the original owner via email that the product will be
discontinued (giving the original owner time to stock up on any parts). IF the original owner needs warranty work AFTER
the product is not in production anymore AND Prolux cannot provide original or similar parts, then Prolux shall provide a
credit or refund (see table below). Prolux at their option may require the customer to ship back the vacuum for a credit or
refund (Prolux shall provide the prepaid shipping label) before credit or refund is issued.
Years since original purchase % of purchase price to be credited or refunded
0 to 1
90%
1 to 2
80%
2 to 3
70%
3 to 4
60%
4 to 5
50%
5 to 6
40%
6 to 7
30%
7 to 8
20%
8 to 9
10%
10 years and on
0%
9. Prolux Rebuild Program – As your vacuum gets older, nothing may be wrong with it and it still runs, but not as good as it
used to. This does not qualify the vacuum for any warranty issues, but it does qualify for our Prolux Rebuild Program. This
program is cheaper than buying new and allows you to ship your vacuum back to Prolux to be rebuilt to like new condition. If
you want to take advantage of this program, send an email to
service@proluxcleaners.com
requesting what exact parts you
would like rebuilt. Prolux will then give you a quote for the rebuild and provide shipping instructions.
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