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For more help or if you have any questions or concerns, please contact us directly at service@proluxcleaners.com
PROLUX LIFETIME LIMITED WARRANTY
The Prolux CTX vacuum is designed to last a lifetime. As such, Prolux warranties this product for its lifetime, for the original
owner, from premature wear or breakage due to manufacture defects in material and workmanship when utilized for normal
household use.
Subject to the following conditions, exclusions, and exceptions:
1. In order for the Lifetime warranty to apply, the original owner MUST register their warranty with a valid email address at
the link below within 90 days of original purchase.
https://proluxcleaners.com/pages/warranty
The reason Prolux does this is 1) To know who the original owner is and 2) The #1 killer of vacuums and cleaning appliances
is dirty filters, bags, water separator, or brush roll, which then in turn overheats the motor. By registering your warranty with
your email address, you will automatically get maintenance notifications when it’s time to maintain your vacuum. For
example, if it’s time to replace your filter or clean your brush roll, you will get an automatic email reminder (with a coupon).
The original owner never needs to buy anything to qualify for their lifetime warranty, but they do need to register for the
warranty to get maintenance reminders.
2. The Lifetime warranty of this product only applies to the original owner and is not transferable.
3. If the original owner does not register for the warranty, then the warranty period will automatically be set at 61 days from
purchase date.
4. Warranty Registration - If the original owner DOES NOT register for the warranty within 61 days of purchase, after 61 days
has passed and this product then needs warranty work, the original owner will be required to pay for all parts and shipping
costs of the claim. After a Prolux technician does the repair and inspects this product to be of appropriate quality, the original
owner will be given the chance after said repair(s) to then register for the warranty a 2
nd
time. At this time if the customer
chooses to register the Lifetime warranty will then apply going forward.
5. When used for commercial use, this vacuum will only come with a 1-year warranty and the Lifetime Warranty shall not
apply.
6. The Lifetime warranty shall not apply to defective parts failing because of misuse, neglect, accidents, abuse, or failure to
perform maintenance. The Lifetime warranty is designed to apply to normal use of this product. Below are 3 possible
examples of where the Lifetime warranty would not apply:
a. Example 1 – After filling up the water bowl with water, the user walks to the vacuum and accidentally drops the
water bowl on the floor and the water bowl cracks. This would not be covered by the warranty, as it is an “accident”.
However, in this case the user would contact
service@proluxcleaners.com
and they would sell them a new water
bowl (and provide a discount to the user).
b. Example 2 – 1 year after purchasing the vacuum, the user gets an email that its time to perform maintenance. As part
of that email, they are instructed to clean any hair and carpet fiber from around the brush roll. They ignore the email
and do not clean their brush roll. Over time, more buildup occurs around the brush roll and the power nozzle motor
overheats and burns up. The Lifetime warranty would not apply, as this would be “failure to perform maintenance”.
However, in this case the user would contact
and they would sell them a new power
nozzle motor (and provide a discount to the user).
c. Example 3 – The user vacuums up a toothbrush, which causes a restriction in the hose, and as a result a clog occurs.
The user notices the loss of suction and the vacuum seems to be running hot. Ignoring that, they continue to vacuum
anyway. A short time later the motor burns out. The Lifetime warranty would not apply, as this would be “misuse”.
However, in this case the user would contact
and they would sell them a new motor
(and provide a discount to the user).
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