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FAQ
ProblemPossible Cause and Solution
The robot fails to
recognize objects.
1. The AI recognition process requires sucient light. Make sure the robot is performing the cleaning task in a well-lit room.
2. Wipe the camera lens with a soft cloth and keep it clean.
The robot moves
without following the
set route.
1. Make sure objects, such as power cords and slippers, have been organized before using the robot.
2. Working on wet slippery surfaces sometimes causes the main wheel to slip. Drying the wet places before using the robot is
recommended.
The robot misses the
rooms to be cleaned.
1. Make sure that the doors of the rooms to be cleaned are open.
2. Check whether there is a threshold higher than 1.8 cm at the door of the room. The robot cannot climb over high
thresholds or steps.
3. If the place in front of the room to be cleaned is wet and slippery, the robot may slip and work abnormally. Drying the oor
before using the robot is recommended.
4. Check whether there is a small door mat or carpet at the door of the room. The carpet will be avoided while the robot is mopping.
Please turn o the carpet recognition function on the "Settings" page of the app.
The robot often strays
into no-go zones or
areas with virtual walls.
1. View the homepage of the app to check whether an error has occurred with the current map. If so, restore the map in the "Map
Management" settings.
2. When you set virtual walls or no-go zones, adjusting boundaries based on the home environment and including all areas that
are prone to trapping the robot, such as sinking steps and underneath furniture, is recommended.
The robot gets into
trouble while working
and stops.
1. The robot automatically powers o when its battery is depleted to 0%.
2. The robot fails to charge, which causes its battery power to run out and causes the robot to shut down. The possible cause is
that the base is not connected to the power supply, or the robot and the base are in poor contact. Please check the connection.
If the problem persists, please contact the after-sales service.
The robot will not
resume cleaning after
charging.
1. Make sure that the robot is not set to the "Do Not Disturb" (DND) mode, which will prevent it from resuming cleaning.
2. The robot does not resume cleaning when it is manually recharged or placed onto the base.
FAQ
ProblemPossible Cause and Solution
The charging speed is
slow.
It takes about 6 hours to fully charge the robot when its battery is low.
1. If you operate the robot at temperatures outside of the specied range, the charging speed will automatically
slow down to extend the battery life.
2. The charging contacts on both the robot and the base may be dirty, please wipe them with a soft cloth.
The robot is
malfunctioning.
Turn o the robot and then restart it.
The side brush falls o.
1. Re-install the side brush until it clicks into place.
2. The side brush may be entangled by power cords. Remove power cords from the oor before cleaning.
The mop pads fall o.The mop pads may be entangled by power cords. Remove power cords from the oor before cleaning.
The cleaning
performance is poor.
1. The dust bin is full. Empty it.
2. The lter needs cleaning. Check and clean it.
3. The lter is not fully dried after being washed. Dry the lter before use.
The robot leaks dust
while cleaning.
Take out the main brush and the dust bin, and remove any debris that may have become trapped around spaces that hold the main
brush and the dust bin.
The noise increases
while the robot is
operating.
1. The dust bin is full. Empty it.
2. Hard objects are trapped around the main brush and the dust bin. Check and clean them up.
3. The main brush and the side brush may be entangled with hair or debris. Check and clean them up.
4. Switch the suction mode to "Standard" or "Quiet".
The robot makes a
strange noise while
operating.
Please turn and press the main wheel to check if there is any object entangled or stuck, if so, clean them promptly. If the problem
persists, please contact the after-sales service.
The robot is stuck and
stops operating.
1. Check the corresponding area to make sure whether there are obstacles such as power cords, curtains, or carpet
tassels around the robot. Removing them so that the robot can continue to work is recommended.
2. The robot may be trapped by furniture. It is recommended to elevate the furniture, place a physical barrier to block
o the problem areas, or set no-go zones by using the app.
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