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the settings of your Wi-Fi router.
Camera reports nothing
• Please contact us for technical support with the serial number of your camera so
that we can check the connection log on our server to locate the problem. The serial
number is written on the label attached to the camera, starting with
"S/N:AICXXXXXXX".
How to change/reset the Wi-Fi network connected with
the camera?
1. Turn on the camera and then double click its power button to make it enter the
QR code scanning mode. In this mode, you will see the flashing blue light and hear
a continuous tip sound "Ding dong ding dong".
2. In the VicoHome app, you can follow the "Add a new camera" steps to reset the
network. You can also tap camera setting sign -> tap > extension icon-> tap Wi-Fi
name(SSID)-> tap Change Wi-Fi to reset the network.
If our system finds a camera is bound under the same VicoHome account, all the
settings of the camera will be kept the same.
How does the RST (reboot) button work?
Resetting can totally cut off the power of the camera so that all the temporal status of
the camera can be cleared. It is used to fix some corner-case issues of the system.
Please note that if you want to reset the network of the camera, you need to double
click the power button to make the camera enter the QR code scanning mode after
resetting, then try to re-add the camera to the app.
How to reset?
• CG1: Open the back shell of the camera, and then open the rubber plug on
the side of the camera. Next press the pinhole with the pin included in the box or a
pointed object like a needle. After releasing the pin/pointed object, the camera will
restart automatically in which you will see the blue light on and hear a startup sound.
• CG2 CG3 CG4 CG6 CG7: Open the USB silicone cover at the bottom of the
camera and press the pinhole with the pin included in the box or a pointed object like
a needle. After releasing the pin/pointed object, the camera will restart automatically
in which you will see the blue light on and hear a startup sound.
• G0: Open the USB silicone cover at the bottom of the camera and press the
pinhole with the pin included in the box or a pointed object like a needle. After
releasing the pin, the camera will restart automatically and you will see the white
light flash once.
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