Loading ...
Loading ...
Loading ...
is dirty and when doing that please try to avoid leaving a fingermark.
• The camera can not find focus
Please slowly move the camera back and forth to the QR code to find the focus. And
please scan the QR code in an environment neither too bright nor too dark.
• Other problems
Please contact us for technical support.
Why does the camera fail to connect with Wi-Fi after
successfully scanning the QR code?
Camera reports "Wi-Fi SSID not found"
• Please check the name of Wi-Fi and make sure it is correct.
• Please place the camera near the Wi-Fi router and make sure the router is
connected to a power source.
• Please note that our camera only supports 2.4GHz Wi-Fi.
Camera reports "Wi-Fi password error"
• Please double-check the password you entered and make sure it is correct and
case-sensitive.
• And please pay attention to special characters, e.g. white space.
Camera reports "Cloud service connection fail"
• This means it fails to build the connection with our cloud server.
• Please check if your router is connected to an available network.
• Please try to restart the router and re-connect.
• If possible, please try another WI-FI.
更新版本：
If the camera reports "Cloud service connection fail", it means the camera fails to
build the connection with our cloud server. To solve the issue,
1. Please make sure your Wi-Fi router is connected to an available network.
2. If it is but the issue still exists, please try to restart your Wi-Fi router and try again.
3. If the issue still exists after restarting your Wi-Fi router, it's very possible that
there is some restriction(s) on the Wi-Fi router. In this case, you can try the below:
a. Remove the restriction on the Wi-Fi router: enter the router's admin address
in the browser address bar (usually the admin address will be written on the
router‘s body) -> enter the admin password to go into the admin site -> click LAN
Loading ...
Loading ...
Loading ...